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November 2023 by O. Springer
Purchased a new car this past weekend. Worked with Eric. Great experience overall. Agreed upon a price and rate in advance over the phone and drove to the dealership the same day. Everything was exactly as agreed upon. Very smooth transaction. Would definitely recommend to anybody looking for a Toyota.
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November 2023 by Yara
Great customer service from Bradford O’Neal!! I had no intentions of coming in to but a car. My Dad was the intended purchaser! Bradford was kind and knowledgeable. He was especially personable! We are leaving with two 2024 vehicles! I highly recommend! Thanks Toyota!
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November 2023 by XoBrookeXo
I visited Nalley Toyota Union City and was given 5-star service by Spence Harris. He was professional and knowledgeable with my Lexus RX350. Spence and the mechanic, David were honest when I asked for services that I didn’t need. I’m so very appreciative. I’ll be back in 5,000 miles.
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November 2023 by Zipporah Dorsey
I recently purchased a car from Nalley Toyota of Union City and I couldn't be happier with the entire experience. From the moment I walked in, the staff was incredibly professional and attentive, specifically Sarry! The customer service was exceptional; they were knowledgeable, patient, and truly dedicated to making sure I was completely satisfied. Moreover, Sarry guided me through the process seamlessly, ensuring I found the perfect car that met all my needs. I highly recommend her for anyone looking for a hassle-free, top-notch car buying experience.
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November 2023 by Marianna Green
The BEST EXPERIENCE I’ve had with Toyota since I purchased my car in May of 2021. Friendly, courteous, knowledgeable and overall Outstanding! I recommend Nalley Toyota Union City to anyone and I will be back for my future services. Very nice and clean center as well. Did I mention how nice the pictures are in the service pull-up?? I’ve definitely talked about my experience this past weekend! Thank you Matthew Ross for making my experience pleasant! Thank you also for addressing my issue with the backup camera! Toyota! THIS guy Matthew is the GOAT! I say he deserves a bonus for the Holidays!?
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September 2023 by Denisse
My family and I have been coming to this dealership for years to service our cars. We’ve done everything from oil changes to maintenance and tires. We’ve received decent service. However, The last time I visited, was because I was hearing a revving sound from the engine. I wasn’t sure what was wrong with it, but trusted that experts at Nalley of Union City would get to the bottom of it and advise me about the best course of action.Well, I was told that it was the transmission and it would cost about $6000 to fix. Um. No. I took my Camry to a different shop fora second opinion. He took one listen to it and said it was the wheel bearings. It cost me $500!Wow! Just wow! I’m really disappointed about the whole thing. It’s tough finding a quality place to get your car serviced without feeling like you’re being taken advantage of. This is absurd!
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September 2023 by Jacquelyn M.
I purchased my Camaro (cashed) at this location earlier this year and I made an appointment for a regular maintenance service at this same location. I arrived today around 4:30 and there were no drop off envelopes available for the customers so I went inside and ALL the Associates/clerks that works in the garage area acted as though I was invisible. So I go inside to see if I could get some assistance on the inside and the radio was so LOUD playing R&B music as though they were preparing club event. And of course not a Representative insight. I definitely will not be making another purchase at this location. Cash or nor cash purchase.
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September 2023 by Cynthia Hill
I was very happy with my service Spencer Harris was exceptional! He handled everything so professionally! I was so worried about what was going on with my car! He made me feel at ease he was so patient and kind. He explained everything soI could understand. He came to get me when my car was ready and help me through my fees. Also a little bit of water was on the ground I walk with a cane so he even walked me to my car so I wouldn't fall! I was so happy with his exceptional service that I made sure to let his manager know about him before I left. He needs to be given some kind of recommendation for excellent service and a job well done! Thank you Spencer Harris you are awesome!!!
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September 2023 by Sabryna Smith
Unexpectedly I needed to purchase a new car and Chris Kenner made the experience so easy and comforting. This is my second car purchase and I have been to many car dealerships but Chris was the first salesperson to walk me through everything I needed to know. My biggest concern was safety after two car accidents and Chis spared no explanation when he walked me through Toyota’s Safety Sense 3.0. Communication was so simple and he gave me all the information I needed that all I had to do was pick out a color. When I got there, the paperwork was done in under two hours. When I saw the car Chris took the time to set the car up and walk me through all its features including the warranties. If I could buy cars from Chris ever time I need to get a new car I would. I definitely will be back to see him!
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August 2023 by Olive
I had a great experience at Nalley Toyota. Paul Williams was awesome and so easy to work with. He was always available to answer questions I had and even though there were things out of our control, he found a way to make it work. I ended up even happier with my car choice and I’m grateful that it worked out this way.
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July 2023 by Aysh B
My experience at Nalley Toyota was like no other. Eric got straight on it. I told him what I wanted & he made it happen. Traded in my 2019 Altima for the 2023 Camry and when I say I love it, I love it . Eric was a pleasure to work with. Also William in finance!! This was the fastest car buying experience ever!!!
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July 2023 by Deborah Turner
Had a great experience purchasing my new car here. Chris Kenner, our Sales Specialist provided excellent customer service from start to finish! He answered all of my questions and showed a depth of knowledge about all the car’s details. He made me feel confident that I was getting the info that I needed to make the best choice for me and I truly appreciated that.
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July 2023 by Cheyenne Mcclain
Went a bought me a Toyota Camry today and let me just say the service over at Toyota in union city I walked in and was helped immediately no wait by a salesman named Paul he made the process so quick and easy he had great communication great salesman if going to buy a car I recommend Paul !!!!!
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July 2023 by Venkateswarlu Challa
I had a regular 6 month service today. I have requested battery replacement and requested wiper blades change, since wiper blades are shrinking . Also requested Tyre rotation. Since I have installed all 4 tyres. One of back Tyre is flat last month, so replaced again with new Tyre. This Tyre is different from all of other 3 tyres.Also, my advisor recommended additional services namely wheel alignment, Ac evaporator cleaning serviApproved all above services to perform. When I takes my vehicle after payment, first thing in noticed my jump starter is missing from my car. Immediately my advisor searched at service location and find my jump starter. When I stopped at nearest gas station, I have found Tyre rotation is not happened but they have charged $24.95 and tax. Since, one of back Tyre is different among all other 3 tyres, it caught into my attention. Also, I have looked into my top engine induction service. I am really doubtful whether they really performed all other services. Since I found lot of dust and carbon on top of engine. This service, really questioning me to find alternative service going forward.It takes 15 minutes to my advisor to find whether they did Tyre rotation or not. Finally find out, after I have shared all detailed explanation about Tyre thread and sensor pressure caps.
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June 2023 by Wesley Wittekiend
Had a great car buying experience here. I started my search on TrueCar and had one of their salesmen reach out to me over email. He gave me an up front out-the-door price and helped me secure exactly the financing I was looking for.A lot of dealerships make it a pain to even find the price of their vehicles, so it was refreshing to get that information up front no with nonsense. I worked out most things over text and email, so when I came in, I was able to sign a bunch of papers and get out in around an hour. When it came to the pricing, everything was exactly as we agreed beforehand. It did not have any dealer markups or hidden fees on my vehicle.Everyone was friendly and they help me get my car set up before I left. Thank you to Chris and Cody for the no-nonsense car buying experience.