January 2021 by Cameron Garrett
My family hired Turan Designs in 2016 for a number of projects, including a kitchen and master bath remodel, new carpeting, lighting installation for multiple light fixtures, several paint projects, and more. We appreciated Teri’s design process and the ability to visualize the remodel before we committed. She provided strong recommendations, and from a design and layout standpoint we feel very satisfied. Overall, we have a beautiful kitchen and master bath and receive compliments regularly. Had we written this review a few years ago it easily would have been a four- or five-star review.Unfortunately, there have been several quality issues that have only been partially resolved. While we love the design of our kitchen, the quality of the cabinets—specifically the paint—has issues. Several of our shaker cabinets have chipped, which is unacceptable given the age and recency of our project. I will give the team credit and appreciation for replacing several of these problem cabinets, but we are still having issues with one that was not replaced and should have been.I have made several attempts to get Turan designs to respond and address the last cabinet, and have been emailing them since January, and I have not heard a response on the matter. This is disappointing, given the last time I spoke with Mikail he told me they were committed to ensuring I was completely satisfied. He said they’d be following up with me on the rest of the issues, which never happened. Still, the bigger concern is whether our investment has been with a quality product that will last, or whether we will be repainting these cabinets in a few short years.The frameless shower they installed is prone to leaking. I was able to “fix” this by running a plastic boundary beneath the doors, along with some 3M shower enclosure plastic. Unfortunately, enough water has leaked out to create some drywall damage and other issues. While there were some discussions on how to best address this with Turan, the reality is it should be been correct in the first place.The timing of all of this is suspicious to me, as the last time they came and performed warranty work they asked if they could bring a photographer to take professional photos of the kitchen and bath. I agreed, and since they took their photos it has been “lights out” from a communications standpoint.My experience with them is particularly disappointing after multiple reassurances that they’re here for me. We expect better and are truly disappointed to have to leave this review.