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March 2024 by Kimberly Lopez
The man at the front was extremely pleasant and patient.
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February 2024 by Mersha Muhammad
The atmosphere is so light and fresh in there. Will must be the gem of this company. He went over and beyond to help!
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February 2024 by Miss. Tip
Doesnt deserve a star. I regret to express my disappointment with the service at this establishment, which has unfortunately led to my decision not to continue patronizing it. Specifically, I have encountered an older, Caucasian gentleman who dons a rainbow mask and behaves unprofessionally. He has proven to be quite abrasive and has raised his voice during customer interactions. In addition, I have noticed that he struggles with issues of diversity, which is concerning.I find it unacceptable for a customer service representative to raise their voice in response to a customer who is not doing the same. Furthermore, the feedback that I have provided to management has not been received constructively. Rather than addressing the behavior of their staff, they have instead shifted blame onto the customer.In light of these experiences, I cannot recommend this store to anyone and caution against patronizing it, especially if you are likely to interact with this particular individual. The customer service experience at this establishment is severely lacking, and I urge management to take steps to ensure that their staff treats customers with respect and professionalism at all times.
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February 2024 by Tashbina Rivers
Poor customer service! I’ll be removing my business box from your location
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February 2024 by Rita R. Dannenberg
I have been printing Flyers in different UPS stores all across the nation! I would email my printing materials to them and they would print it out for me.I have never experienced such a scam! The lady customer service at the store told me that I could go on to their computer sign into my email and print out my flyer but didn’t tell me that there’s a charge of $3.50 for every 5 minutes to be on the their computer. Just after I put in my credit card , she tells me that! She tells me… it’s all on the screen… seriously… people read fine prints! Trying to cheat your customers! I will never go back to the store and tell all my Friends and family never to go to this UPS store . I complained to the UPS Corporate Office about this issue.
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February 2024 by Manoj Sundaram
Had some items to be returned to Amazon so went to this store. There was a mistake on my part for not reading the return instructions from Amazon. But this still doesn’t warrant the store members to treat customers in a bad way. Especially the lady who attended me seems to be giving wrong information regarding the return boxes and eventually was replying in a very sarcastic manner. Please go to other UPS stores.
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February 2024 by Ahanu Banerjee
Charging $3 to reinforce tape on amazon returns and over $6 to print a single paper label. Absolutely ridiculous... The tape is provided to the franchise by UPS free of charge. Reported to corporate.
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January 2024 by Wendyolsida Mathieu
This store need to close , don’t go there cause the reviews don’t lie !I went there to ship a mail for the USCIS at a walking distance from the store on 10/10/2024 , the expected delivery was the next day, after 5 days I tracked my mail and it shows delayed until 01/18/2024In the details it shows the mail went to Texas on the 01/12/2024They lied in there system about the shipment! I shipped the mail around 8:30 am and their website says on the same day : “5:13PM Shipper created a label, UPS has not received the package yet.”This is pure negligence , I am done with ups!Don’t waste your time go somewhere else
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January 2024 by Lisa Bailey
Horrible customer service
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December 2023 by ladyv2640
Speedy and courteous service
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December 2023 by anon ymous
Don't go here if you need a label printed for a 'free' Amazon return. They charge you $6 even if you have a box or envelope!Save your money and go to a UPS store with great customer service! Store #4322 at 2897 N Druid Hills Rd, Atlanta 30329.
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December 2023 by Stephanie Davis
OMG!!! I came into this location completely discombobulated then a young woman by the name of AllIE stepped in and was extremely helpful. She was sooo accommodating . I am so glad to have seen this type of service in action. THANK YOU ALLIE FOR AMAZING SERVICE!!
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October 2023 by Jeff C.
This is hands down the worst UPS Store I have ever been to. They clearly have an M.O. of trying to get Amazon and/or Home Depot return customers to purchase packaging materials for returns that the original vendor has informed the customer to take to them without the original packaging. So you show up to return your product without the shipping box, because that’s what the vendor told you to do, and then you are told that you will have to purchase a $5.50 box to make the return. The box probably has a unit cost of 0.50 cents, so you are being grifted by a profit for them of about 1000%.
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October 2023 by Pablo Murillo
I went there for notary services, one week after going to the UPS location at druid hills/Toco hills for same service (they were also very nice and polite). Tucker UPS were much more expensive (also rep.was rude and uninterested in my business) than D.H. UPS location. I believed they had same prices in any UPS store...Now I know where NOT to go if I need a notary again.
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October 2023 by Torie Davis
I have been to this location a few times and Micheal is always so sweet and helpful. Today I went in and my experience was not the same. I walked into the store to hear Will raising his voice at a woman, she eventually left unhappy but was not rude in return. The Lady in front of me asked a question and Will turned around and snapped on her as well, mentioning that “he did not work for her, she could figure it out”. I thought maybe he was having a bad day but after reading the reviews his encounters are not friendly. He truly lack professionalism and communication skills.
