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November 2023 by J.e. A.
Whatever the TSA lady makes, it's too much quite frankly. Hope she works on commission bc I'm out
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November 2023 by Daniel Hedges
Great location! Excellent staff.
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November 2023 by Pamela D.
I have been getting my flyers and documents printed at the Hugh Howell Rd for over a year now and always get excellent service even when they are extremely busy. I have also used their shipping services and was also provided with fast and efficient service. I have purchased all our office supplies from here and always find good sales. Store is very organized and clean, employees very helpful. I don't understand why there are negative reviews, I go in here a lot!
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November 2023 by Jack Lumanog
I am editing my original review:“The print quality on my business card order was not great. The color was not consistent throughout the front side of the business card. And there appeared to be more room on the card than the layout guide on the Staples website had indicated as the ‘safe area.’ The graphics appeared not at all as readable as I had hoped.”The General Manager reached out after I filled out the Staples survey and responded to find out if the store could make it right somehow. Stanley offered to run the business card order and sure enough, the color issue was corrected on another print run. The customer service was above and beyond here. The print techs even ran a proof just to be sure before they ran another batch of cards.
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September 2023 by Shami P.
I came here to do an amazon return and the lady that helped me was very nice and sweet. She gave me a coupon that I could use in store because I did an amazon return. This location is big and clean and the people that helped me were awesome. They also have other services at this location like TSA pre check registration, passport help, amazon lockers and returns, and of course printing services.
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August 2023 by Angelica D.
I came here for the TSA pre-check enrollment and the process was seamless. I registered online awhile back and missed my scheduled appointment, so I came in as a walk-in. As long as you come in within 120 days of the appointment you'll be good. You scan a bar code near the desk, register and they will text you when your appointment is ready. I waited for a little over 30 minutes before I received the text. The young lady that assisted me provided excellent customer service and the process was quick. She scanned my passport, took a picture of me,fingerprinted me, had me confirm some info, I paid and I was done.
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May 2023 by Katrina C.
Customer service here is terrible The employees is rude. The employees act like they're doing the customers a big favor by assisting them and taking their money.. the Tucker location is the worst. The manners and the supervisor stand by and watch the the employees be rude to the customers and they seem to be okay with it..
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February 2023 by Dana R.
If you are needing service from the "copy & print center" I would suggest going to a different location or a different store. I've been here just shy of an hour trying to have two sheets printed. There were 3 workers but they only had the manpower of one. One of the employees basically had to walk the other 2 through everything they were doing. If she wasn't there they would not have been able to operate. There is no reason I should have had to wait an hour for two sheets. The employee who was taking care of me moved extremely slow and clearly did not know what to do. She had to ask the other employee what to do. It doesn't seem like the employees back there are adequately trained. Very bad experience here and won't be bad for their printing services.
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December 2022 by Vanessa E.
I agree with most of the poor reviews - customer service is rough. The TSA approval is convenient but the employee was rude and not informative. Told me the TSA status could take 2 months, but it was more like a day. The machine broke so I had to enter data twice. I was worried I would get charged twice and she yelled at me. Ugh never again!
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November 2022 by Don H.
Great customer service. The team has great leadership clearly. The associates were quick to ask me if they could help when walking down the ink aisle. They also went above and beyond on a request I had. Great place. The store is well stocked with game chairs for this Christmas.
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November 2022 by Georgia L.
Shipping Department is the worst, they are rude, don't acknowlege your existence, I felt I was imposing on them by asking for service. NOT A GOOD EXPERIENCE. the other departments are fine, shipping is a waste of time at this store, go to the UPS store nearby.
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November 2019 by Erica Raven
Was greeted with help and it’s very very clean
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November 2019 by yoli C
Very helpful and kind people working here