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December 2023 by Craig Savage
It took them over 3 months to get my car done it was a brand new car less than 900 miles on it and I was in a near death car accident these people treated me like a criminal or liar ? I had to get on a 3 way call with my insurance company just to get my car repair lead lady can hear them say yes fix the car all damaged not just one part that get them paid I need my car repair still found multiple issues when I finally got my car they wanted me to pay out of pocket for extra repairs but I had a $1000 deductible so I had to be treated like a liar again rude staff hopefully they can finish the job I paid the deductible and have my car but I see why they had to merge with a competitor.
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December 2023 by Andi C.
This is the most unorganized place I have ever been.Called to tell me my car was ready got down there the car was not ready then made me jump through hoops toGet the rest of the work done I will never go back to this place.
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November 2023 by Joel Perkins
Idk where to start. First of all, they pay their customers to leave 5 star reviews, so there's that. I guess I won't be getting my $50. Manager turnover is unreal here. They sublet out to teenagers to do their repairs. Their folks gouged every single one of my rims, sold me 4 brand new useless tires that cannot be balanced and refuse to make it right. They also never reconnected my front door lock - found that out at 3 am when someone tried breaking into my car and they actually simply just had to open the door. I caught them before they could steal anything. I actually could go on with other things, but these jokers have wasted enough of my time.Had to do a charge back on my card to get any sort of response out of them re: the tires. They still won't make it right despite me sending multiple emails inviting them to find a fair resolution every time they send a collections request But at least I have something they want now. They might make it right at some point. My guess is it's gonna be in court. Any judge reviewing the proof, communications, and the laundry list of problems will have no problem seeing that they hold their end of the bargain up.Stay away.
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October 2023 by Akima Burns
Service King/Crash Champions is the best collision center I've gone to. Robbie and the team were extremely nice and patient with my insurance company and with my reaction to the fiasco. My SUV looks brand new and I appreciate the care they took with my SUV. I'm live in Marietta but I will drive to this Tucker location because the professionalism and service they offer is unmatched. Thank all of you for your assistance. Accidents are stressful but you guys make this part of it manageable.Services: Tires
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August 2023 by Evelyn Graham
Service King provided excellent service and the repairs to my vehicle were awesome. Vehicle looked brand new upon completion.
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May 2023 by Monica Davis
This place should not even be in business there complete garbage I had the absolute worst experience my vehicle returned to be worse then when I dropped it off they tried 3 different times to correct the paint job they told me it was show room quality and spray paint on my interior doors which is flaking they had me so angry I had to come out of pocket with a reputable company to correct the job because I refuse to let them touch any thing I own. absolute crooks
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April 2023 by Alex D
Overall experience: 2/5Breakdown:Looks of repair: 5/5Total quality of repair: 3/5Customer support: 1/5My car was pretty banged up on both sides, so basically needed replacement of both sides. No mechanical damage. Of course, several parts needed to be ordered - I understand that. However, communications was subpar, to put it kindly, and I felt that they were just completely dishonest. Overall, the car was at the shop for 10 weeks. I originally was told that it would take 4-5 weeks, so I was pleasantly surprised when I got a call on week 3 (maybe it was week 4) saying they got all the parts and the car will be ready by the end of the week, next week max. Long story short, the lies continued for 6-7 more weeks. There was always that last piece that had still not arrived. Around week 7 they were waiting for that crucial tail-light before they could even start painting. Curious, because the tail-light was not damaged, and because I didn’t know a tail-light is necessary to paint a car. Once that tail-light arrived, it took two more weeks to get the car painted, despite being told that it would be done “in a couple of days” every time I called during that time. To put the icing on the cake, when I was eventually told the car was ready, I had to wait for 95 minutes at the shop to pick it up for some “last fixes”, including a wheel alignment. I don’t mind so much the very long time the repairs ended up taking, but the constant postponing that really felt dishonest.I have to say, I was really impressed by the car’s looks. Externally, looked like new, which was hard to believe given the last very banged up image of it that I had in mind. Unfortunately the overall repair quality was not great. I don’t think the repaired doors were properly assembled and sealed.- On a bumpy road, the door keeps squeaking.- On the highway, the wind howls through doors on both sides.- The car was delivered to me with a very, very dusty interior.- Just after picking my car up, on my way home, one of the tire pressure sensors went bust. Coincidence?- Finally, I was told I’d receive a call a couple of days after picking up the car to check if everything is alright. You can imagine whether that actually happened or not (see customer support above).Overall, considering the duration and overall repair quality, I would sadly rate my experience at about two stars.Services: Painting
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February 2023 by Britany White (xxBLW)
After being side swiped by a semi- truck, my car was an an absolute wreck. Service King was a savior. My mom recommended them after the amazing work they had done on her truck and they lived up to & exceeded the bar that was set. Plus, I got my car back in a timely fashion & they kept me updated throughout the whole process! I just want to thank them for making this a seamless experience for me.
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February 2023 by Mackenzie Morris
They went above and beyond repairing my car and returned it to me looking good as new! The customer service and communication was excellent, and their portal that updated the progress of my job was awesomeService: Body & Trim
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January 2023 by Dennis Milligan
My vehicle had been stolen in April and recovered in November. The SUV had been wrecked and the interior completely destroyed. Upon finishing the repairs you could not tell the vehicle had ever been in such bad shape. The staff was professional and respectful of me as a customer and would contact me twice a week just to give me their progress on my vehicle. I would totally recommend Service King to every one.Services: Brakes
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January 2023 by jabari Rasheed
Aaron McCarthy was very great with communication and letting me know exactly what was going on throughout the process. He at least contacted me 2times a week with updates. We love Aarons customers service. ?? guy driving the Kia soul ?Services: Steering & suspension repair
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January 2023 by Jason Morgan
I chose service king bc they did a fantastic job repairing my father-in-law's 2006 chevy trailblazer front bumper. They did a tremendous job restoring my front bumper and fender and removing some minor dings. I’m delighted by the level worked, and customer service exhibited by service king and its employeesService: Body & Trim
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January 2023 by Tia Bates
I was rear-ended in October. The bummer needed to be replaced and the right tail light was not working. This business was one that the car insurance used so I went ahead and went with them. It took about a week for my car to be fixed. When I picked the car up and looked at the new bummer the finish was not smooth, the left side had tiny scratches on it and the job looked rushed. There was also some sticky finish on the bummer. Now it's January and my bummer is back sticking out a little, the right tail light is not working again, and the sticky finish collects dirt that will not wipe off. I would not recommend them. They overcharge for their work and it is not good at all.
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January 2023 by Marlene Butler
This facility was referred by my insurance company to repair a hole in the lower area of the driver's side door. They supposedly fixed the outside of the door but could not fix the inside. I paid my deductible as required before I was given the key. I got in my car and left with my husband following me to return the rental car. Upon arrival at the car rental facility, I could not open the door from the inside. My husband had to open the door for me to get out. We were shocked because the Service King manager told us they did not remove the door to repair the hole. When we tried the automatic locks, they did not work. We tried to lower the windows, they went down but we could not close them. The power mirror controls didn't work. I called the manager at Service King to make him aware of the issues with my car that, by the way, worked perfectly when I dropped my car off at their facility. The manager wouldn't take my call. I then contacted the claims adjuster and informed him of the issues with my car. Was instructed to return my vehicle to Service King and keep the rental until further notice. I am livid.. I would not trust Service King again for a million dollars! They have not taken responsibility for their obvious inability to repair my vehicle. They are the biggest liars and crooks in Georgia.Service: Painting
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January 2023 by Samantha Williams
I am so thankful for the excellent service I received at the Tucker location. My car was repaired 4 days ahead of scheduled, and I think it looked better than before the accident.I am also grateful for when they were able to do the work. Every repair facility I checked was at or well above capacity, including the Tucker location. Due to the impact, both passenger doors needed to be replaced. Although the front passenger door wouldn't open, it had a gap at the top of the window frame that allowed air/heat to excape. Two days after I dropped the car off for repair, it poured all day like it hadn't in weeks. If they had not accepted the car repair assignment, rain and moisture would have gotten into the car and ruined the seats. Taking the car to the Tucker Crash Champs was a blessing.Deepest Thanks to the technicians, repair professionals and service professionals. Everyone made my experience exceptional.Services: Body & Trim
