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August 2024 by Mandy Phan
I had a great experience with Kim! She was very knowledgeable, helpful, and made the entire process smooth. She genuinely cares about her clients and I would highly recommend her and this agency. Amazing people to work with!!
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August 2024 by Ayana Basto
Always a joy when I speak with Alexandra!! She is amazing and really knows how to get the job done. I would recommend her as your agent!!
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August 2024 by suzanne whitworth
Eric and Team are knowledgeable and friendly! Great representatives of a good neighbor! ?
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August 2024 by Anna I
I highly recommend Eric Lu State Farm insurance agent, especially Ms. Alejandra Sanchez, for their amazing team. She is professional, well-spoken, easy to work with, and cares about her clients. She responds quickly and provides detailed answers to my policy questions. I've been with them for a couple of years and couldn't be happier!
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August 2024 by Egla Banegas
My experience there has been great Alejandra she’s the best!! She has great customer service. She’s very polite with the customers really recommend her and I recommend Statefarm thank you for your business.!! Keep doing a great job Alejandra you’re the best
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August 2024 by Andrea Robinson
The office of myriad mistakes. I've been with State Farm for yearsss, 8 policies total. This office constantly sends out notices, in error, informing you of returned payments but are referencing someone else's account, my payments have always been on autopay by the way. Representatives Vickie and Alex are complete jokes. Vickie once had the nerve to tell me that "every time I call, it's always a problem." Well, obviously! Otherwise, why the heck would I need to call? My mother initiated a life insurance policy for my daughter about 10 years ago which I've since taken over for the past 6 years, including sending in the correct paper work to update the policy as such. We've both called numerous times to have the policy details updated, needless to say, the policy still lists my mother as the owner but I am footing the bill. The final straw was made this month when I called in on July 16th and notified Alex that both my car policies should be cancelled effective immediately. Fast forward to July 30th and there's a $600 charge on my credit card, causing it to go over the limit, because Alex neglected to follow through with her JOB and actually cancel the policies. Called in this morning, spoke with smokey, whispering voice Vickie who acknowledged that Alex clearly forgot to cancel. Now, I must await a CHECK refund for something that was paid by credit card, which will take weeks. In the meantime, I must cover the cost of their mistake to prevent any bad business relationship from happening with my bank. I've stayed with SF for so long just because switching insurance companies always seems daunting is is such a hassle to shop around. This time around, it will just have to be on my list of things to do. Simple synopsis, RUN. Find another agent!!
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August 2024 by M Ragland
I find the team at this office to be very
accomondating. Dealing with insurance isn't always easy, but cordial atmosphere here makes it easier.
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July 2024 by Emmanuel Flores
Alex was great help with my car insurance!
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July 2024 by Karla Flores
Alex has been helping me with my insurance needs for a couple years now whether it’s for my car, home or life insurance she always takes the time to explain and make sure I understand all my policies besides her being very knowledgeable and understanding she makes sure I get the best rate I truly appreciate the work she does and am very happy to be a customer here! Thank you.
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July 2024 by Angel Devone
I worked with Vicki. In addition to being patient, she is very knowledgeable. I was able to get insured for less than I expected to pay. So my expectation was succeeded. I have since referred my family and friends to call her.
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April 2024 by Steve Fox
I have been with Eric Lu State Farm for 19 years, and have always had the best and most courteous service. They have always been very prompt and precise with my every need!!!
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March 2024 by Sandy Stewart
Worked with Vickie Criswell on my nephew’s insurance. She was knowledgeable and patient with all my questions, made suggestions to get the best rate for him, professional and friendly. The experience was so good I decided to move my accounts over to Eric Lu’s office to continue working with Vickie. These folks know the insurance business so you’re definitely in good hands! They’re going to be stuck with me as a client for years to come! Give Vickie or Eric a call. You won’t be sorry!
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March 2024 by Meeks Nelson
Ms. Vickie is awesome!
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March 2024 by Merry Smith
My experience with this location of State Farm Insurance is so awesome! Eric Lu explains in detail the type of policy I have. The benefits and long term benefits in such clarity. I suggest if anyone needs insurance coverage go to this location on Lawrenceville Hwy. I'm impressed as well with the staff and their knowledge thorough the years on how importance of family value through life insurance.
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March 2024 by Habakuk Serna
Good attention on calls and well explained
