-
June 2024 by Aubrey Smith
My visit to this establishment was rather disappointing. The building itself was clean, but the service was not great. The addition of kiosks is a great way to speed up service, but the lack of employees counteracts this. For example, during our visit, an elderly couple came in to order, and did not know how to place their order. An employee came out about five minutes later to help them, and once they placed their order, the employee didn’t bother to even explain how to get their drinks. Personally, I think having to scan a QR code just for a drink is ridiculous. It takes more time to do that than it does for an employee to just hand you a cup over the counter. Once we got our food, our burgers were all paper thin and we regretted getting singles because there was hardly any meat there. This was probably the worst experience I’ve had at a Steak ‘n Shake so far, and I think I’d rather just go to McDonald’s than eat there again.
-
May 2024 by Ryan Owens
They do what they do well. Sugar and fat
-
April 2024 by Neemoore Freeeyks
The burger was pretty soggy and fairly greasy(I know it's a burger) and was generally just not very good. You ever eat something and know it's going to mess your stomach up, this is one of those places. The fry oil was not hot enough and made for a lukewarm non crispy soggy mess. Would definitely avoid this location.
-
February 2024 by Lee Shelton
Burger was great but fries soggy
-
February 2024 by Nicholas Loefler
Wasnt aware of an east coast in n out burger yum? 90s nostalgia music in a 50s style diner glad to tip only 13$ and i got the shake?
-
February 2024 by Darius Klein
Stopped here while traveling home.The overall space was clean and pleasant to sit in..Ordering experience:You order through a self-service touch screen kiosk. The layout was easy to navigate and read. Customizing an order was simple.I ordered a double steak butter burger w/ bacon and a large fries. Sadly, I only received a single steak burger. I chose not to try to get this corrected, so I can't speak on how staff would have handled this.Everything was cooked at the time of ordering and came out hot, which means you could find yourself waiting 5-10mins for food to come out, depending on how busy it is.With the burger being a smash patty style, it means you don't get the heavy feeling a standard burger gives you. Overall, the burger was very easy to eat. The fries are a shoestring style fries with a nice crispy. The complete meal was satisfying.They had a soda machine that was self serve, but you needed to scan a QR code given at the time of ordering in order to activate the fountain portion. Ice was free. I do not know if it would be unlimited refills, as I did not try.
Parking: This is located within a shared parking lot with a Pilot travel center. Parking for large trucks in the back, and car parking in the front. You can maybe have 20-30 or so cars there overall
-
February 2024 by Douglass MCCOY
Answer your phone. Just lazy. Your hours on web say to midnight on Friday and Saturday so I order on app at 11pm you charge my card and I show up to you being closed.
-
January 2024 by OnyxxBlack
The people here are nice my main complaint is all the automation and you only get 1 refill but you have to scan a ticket for it to work it's such a pain.
-
January 2024 by Mylissa Smith
The food is great I had a problem and brought it to Dana corrected it with no problem thanks it's a great
-
January 2024 by Jacquelyn t
Steak n shake is now like walking to a vending machine. The triple hamburger meat or patties. Are thin and. Looked like there were. Spaces in the meat. To save money. But .,.......
-
November 2023 by David M
Waited way too long for our food and they stopped us on our way out due to them forgetting our hotdogs which was a good save, But then once we were on the road realized they forget an order of tenders and put cheese on the kids hamburger (parents will know the struggle this caused). You can see the cooks and they weren't in any rush to get us our food.
-
October 2023 by Lynette Robinson
Food was great.. there was no service. You took away waitresses. A machine took my order and my money. All she did was call my name and walk away. That's a shame.
-
September 2023 by Vince
5:55pm. 1st time eating at a Steak and Shake in years. Sadly disappointed. Kiosk ordering only. (I left a tip, thinking someone would bring food out to my table) I was going to give a cash tip to the server. (No server) you have to wait at the counter for them to call your name or number.( guy didn't want to yell out "daddy"! I guess. Lol. Had a butter burger, fries, drink. Burger was hot and juicy. Fries were cold. Place was dirty. Miss Lexie came in, and cleaned tables first thing. Thanks dear. Not the dining experience I was hoping for.
-
September 2023 by Greg Spora
Food was not good.Kiosk only for ordering,so you do their job for their absent employees and then have the nerve to ask for a tip!...An older woman asked if she could just order with a person and was told by the manager/cook that she needed to go thru the drive-thru then.
-
September 2023 by Sasha Padurjan
A lot of bad reviews mostly about hygieneI am not going there will dine elsewhere you will lose customers and even shut down because of poor management