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June 2024 by Mary Eash
The staff are pretty friendly and usually have rxs ready when needed.
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May 2024 by Roger Southard
I arrived at CVS pharmacy Thomson at 4:56 pm after getting off work at 4:30 at fort Eisenhower. As I walked up to the pharmacy counter on Sunday afternoon the entire pharmacy staff immediately told me they were closed and the last man in line ahead of me was the last customer.
I have been on both sides of the counter. It sucks but I also have to work on Sundays. But that's no excuse to refuse to serve a customer. I wouldn't treat my customers like that. What if the medication I needed to pick up was a critical life dependent medication? What if I had made a special trip to the pharmacy from Lincolnton where I live to pick up medication and that's a 20 mile trip one way? I would be much more perturbed. I understand people want to go home. I understand that businesses require people to clock out at a certain time. However, when you are THE ONLY pharmacy in the area that accepts my insurance and you are in a service industry you should treat your customers better than what I experienced today. I'm very disappointed with how I was treated by the staff at CVS in Thomson. They made me feel like they don't give a #&€£ about me, my health, or my business.
I will also be writing a review on the CVS website as well. My meds were already filled, all I had to do is pick them up and pay for them. Are the staff that poorly paid and managed that they're allowed to treat customers in this way? Is the management that strict about closing time that it's ok to close 3-4 minutes early and run off anyone who walks up during those 3-3 minutes? And yes I understand, I have worked in other businesses and have been that guy trying to close after a long day and a customer came up last minute. And yes I took care of them, I didn't run them off like CVS did to me.
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May 2024 by Thomas Perkins
Extremely helpful when being checked out and assistance with pictures.
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May 2024 by Jr Algier
Found what I was looking for and also got my shingles shot while I was there and it took no time. God Bless
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April 2024 by SD Vonne
I know that most times people write reviews when they have a not so pleasant experience. However, I believe that great customer service should be acknowledged just as much. This afternoon, I went to the drive thru for the second time. I just recently moved to the area and thus far both encounters were amazing. Firstly I want to send a shout out to a wonderful lady that served me at the window in the morning just yesterday. However, I do not wish to overshadow the amazing kindness and humanity extended to me today by both the Doctor and Pharmacist on duty today, Cadrill. I was having severe allergic reactions due to the pollen in the air. I asked her to recommend something over the counter and she consulted with the Dr on duty. However, Cadrill proceeded to offer me a bottle of water which immediately aided in easing the excessive coughing I was experiencing. I just had to write and thank them both for exhibiting such consideration for my dilemma. Keep up the good work!
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February 2024 by Virginia Milton
Friendly people & atmosphere. I've been using CVS for year's and I'll continue because of the amazing service!
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December 2023 by Nickey Roach
I unfortunately had to stop using Walmart pharmacy and was forced to use CVS pharmacy because of my insurance. I went to the pharmacy last night to conduct a transfer from Walmart to CVS they took all my information and the pharmacist said they would get it tomorrow and I would receive a text when my prescription was ready. Well tomorrow is here and I didn't receive a message so I called and the lady states no we don't have a prescription for you so I told her it was a transfer from Walmart. She we got your profile. She wanted to tell me they would have to do it tomorrow again and because I became upset because of their error you slam the phone up in my face. I will be there to speak with a manager tomorrow. You don't hang-up because yall dropped the ball. I wasn't rude to her. I just can't understand why I got to tell you who was on hand last night. Very bad service. Yall deserve a big fat Zero!!!
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December 2023 by Derick Martin
Went in to pick up a card for wife. Very relaxed store.
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November 2023 by Michael Deas
The disconnect between provider and pharmacy and lack of customer service is borderline criminal.
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September 2023 by Debra Chalker
Have to wait over45 minutes for a perception when I got to CVS
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September 2023 by lisa rogers
CVS is our Family of Choice
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August 2023 by Tammy Muller
Pleasant
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August 2023 by Carolyn Holland
Always helpfully
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August 2023 by Jason King
Have your meds most of the time
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August 2023 by alex cawthon
World class store, pharm. and staff.
