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March 2024 by Kimberly Edwards
Worst communication, took almost 3 months to get our car back, and it still doesn’t work.
Our Excursion’s engine was stalling. They first thought it might be one part and replaced it and tested it for 20 miles and found out that wasn’t it, so they said we needed a new computer. That part of the communication was good. But then over the course of several weeks we experienced almost zero communication. We’d call and ask for an update, we’d be sent to voicemail and leave a message, but no one would call us back. This would repeatedly happened several days in a row. Twice my family and I just showed up to ask them in person for updates since they wouldn’t call us back. It was nearly three months before we got our car back, and the check engine light came on on the way home from Ford, and our car was still stalling. They clearly didn’t test the new computer for 20 miles like they did the other part they first installed. Such a waste of time and money.
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June 2023 by Lee Mowers
Talked with parts. Scheduled a service appointment for diagnostics on my desiel Transit.
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February 2023 by Amy McLendon
Copious delicious food. Great waitress and service.
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February 2023 by Cindy Rhodes Coates
The service department was able to get our car serviced quickly. Thank you Denise!
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February 2023 by Reed Atkinson
Absolutely the best car buying experience, ever. Professional, knowledgeable, and extremely helpful throughout my car buying experience. Thank you ‼️
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February 2022 by Miss Tillman
The man that works in the parts department was not friendly or helpful at all.
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February 2022 by Keica Hendricks (Kee Kee)
AWESOME CAR BEAUTIFUL WHITE CHEVROLET IMPALA.....WORDS CANT EXPRESS THE GREAT HOSPITALITYTHE HONESTY......WE JUST THANK YOU ALL FOR A GREAT DAY TOGETHER AND GETTING ME IN THE CAR OF WHAT I'D ALWAYS WAS SO JOYFUL TO RECIEVE SINCE THE CHEVROLET IMPALA CAUGHT MY ATTENTION IN YEAR OF 2000.....FROM OUR FAMILYTO YOU ALLBLESSINGS TO ALL IN JESUS NAMEKEEP UP THE GREAT WORKAND THE FAITHFAITH FAMILY FUTURE
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July 2021 by James Morgan
The staff was very helpful and curtious. We enjoyed our visit greatly,and would highly recommend Thomasville Ford to everyone.
