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February 2024 by Steven Dove
If you are okay with some of the lowest customer service that you may ever experience from a business than you may be okay staying here. I reserved my room for 3 nights through a third party vendor and paid in full. Upon arriving at the hotel there was signage indicating the indoor pool was closed. This we disheartening as we chose this hotel (of only two in area) because it had an indoor pool. But as I explained my disappointment to the clerk at the front desk for check in that I had paid for a jetted tub room so I at least could enjoy that. The clerk spoke up and said "oh did my manager not call you this afternoon." I thought this is odd and asked why her manager would call me. She indicated that the hotel has no jetted tub rooms as indicated on their site and third party sites. Since the price I paid clearly reflected a fair nightly cost for such an upgraded room I was surprised that this was the excuse for me not having a room upon arrival at the hotel. The clerk said they only had double bed accessible rooms and she would put me in that room. I informed her that was not an option unless I would be refunded the difference between the upgraded room I booked and paid for versus the lower room classification she was offering. At this point she advised me I had not paid for my original room so there was not refund process. I indicated this was not the case and as I was attempting to bring up my paid receipt the clerk said she had misspoke and there were actually no rooms available for the night. At this point I left and contacted the 3rd party vendor I made my reservation through. The representative contacted the hotel and notified me that they would be providing a refund and an inconvenience fee since it was clear most hotels in the area were at maximum capacity and I may find myself sleeping in the car that night. The 3rd party vendor went out of their way to make everything right and did eventually find a hotel and room for us to stay the weekend. Apparently according to the hotel we did stay at, the Best Western Plus Thomasville GA is famous for re-selling rooms that are paid and guaranteed by third party vendors, leaving those occupants who booked through the third party out in the street. Since I will be traveling fairly often to this area in the near future I am glad I really experienced this lack of customer service and honestly sketchy business practice. I know no matter what the circumstances I would not ever stay at this location even if it meant sleeping in my car.
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February 2024 by Lenda Phee
We stayed 4 nights at this hotel and could not have had a better experience- the staff was extraordinary- all so kind, helpful and professional. Breakfast was hot and good, the room was clean and quiet!
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January 2024 by Dinah Stephens
I enjoyed the time here the staff and rooms were better than any Best Western I have ever been to the food during breakfast was amazing I they offered two to three kinds of meat both turkey and pork that has never been an option in the past for our family that was a big plus for our mom pork family members the other I felt like it was a buffet it was absolutely a great experience overall.Rooms: Suites are available ask for a suite that gives you a living room separate from the bedroom if not they will give you a studio with a full kitchen instead of a bedroomNearby activities: Spas, gyms, parks, restaurants, museumsSafety: Very safe lots of lighting in and around the parking lot security cameras in and out of the hotelWalkability: Great places to walk the handicap parking is a little of a distance to the door stop in at the front to check in then park if you’re traveling with two people have someone stay behind and get the trolley for luggage and someone park if not it will be a bit of a walk for a person with walking challenges just FYIFood & drinks: Lots of places in walking distance like Wwhataburger Dairy Queen’sNoteworthy details: Lots of restaurants and local businesses chains in walking distance or you can be spoiled and get delivery service
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January 2024 by Uniquely Entwined
Best Western was an amazing place to stay compared to the other places we have stayed in this area of Thomasville. The staff were so amazing and courteous. Our stay was from 21-25 of December and even though we were not home it felt like home. The staff Kru, Nia, Wayne, Tammie, & Darlene deserve all the hype they treated us like family. We needed the hotel to be handicap accessible and it was great. The rooms we reserved were spacious and fit our needs. All that they post on thier site is true.Only thing I did like there was not a heated in door pool.Safety: We felt safe. The hotel is in a area were u can walk to do other things.
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December 2023 by Sandi Melkonian
This is a nice hotel with a great front desk staff! Our only issue was a large group of people in a wedding party that were very noisy. We decided not to stay the next night as that was the wedding night and we figured they might be noisier than they were the first night. This is a risk you take at any hotel so I don't hold it against Best Western. The staff was very accommodating by letting us check out two days earlier than we had planned because of the noise issue. I felt that was terrific customer service.
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December 2023 by Mr Carver
My room was infested with roaches and bugs. I addressed the issue and they didn’t seem to care. Not until I looked at Google did I find this is not the first report of insects. There are number of complaints about infestation. I’ve stayed here since it was built but you can tell the cleanliness of the hotel is in desperate need of attention.
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November 2023 by Kristen Nicole Vickers
Don’t stay here! Our room was infested with roaches! They delivered poor customer service after finding out about the infestation in our room. We later found out they had received multiple reports of roaches in the past month. This used to be a great place to stay and I have been a rewards member for years. They treated me poorly and I will never be back. I recommend the Hampton Inn or Holiday Inn Express.
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October 2023 by Mark Terka
I have been to a lot of hotels in the past 4.4 years and this was the cleanest hotel in North America. The outside of the hotel was clean and well manicured. The inside of the hotel from restrooms to your room, everywhere was clean.The staff were eager to take care of your needs.Will not hesitate to stay here over all the other hotels in the city.Keep up the great work.
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October 2023 by Diane Ennis
So many great restaurants in walking distance! And top fast food chains like Zaxby's, Chick-fil-a too!!Rooms: Yhe room was amazing! We got a luxury suite. Very clean!!!!!!Safety: It is located in a good area! There are so many great eating options in walking distance!!
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October 2023 by Joanne L.
We had a fabulous time. The staff at the hotel was excellent. They were very accommodating. Would highly recommend!
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July 2023 by Cathy Alligood
They lied, said the pool was out of order. When we checked out we were told nothing was wrong with the pool. Will not go back to this motel.
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June 2023 by J Swindle
Nice stay, staff was extremely friendly, and helpful..We were actually upgraded to a different room because we arrived early and our room wasn’t available. So to accommodate us because we were tired driving from south florida we were given a different room which was actually bigger than the room we were booked for. The beds weren’t queen size, more like double, but that was fine. The ac was extremely noisy when we turned it on and we called the front desk about it. We were offered to move to another room if we wanted but we said we would just stick it out because we didn’t know if there would be a bigger problem moving to another room. After a few hours the ac noise calmed on its own. Maybe it had to run for a little while. Ice machine didn’t work on our floor but we just went up to the next floor to get some. Breakfast was convenient and good, great coffee. Great parking. Good location, close to a lot of the stores and establishments in Thomasville. Overall my family and I were very pleased with our stay here. One of the front desk agents also was extremely helpful in helping me find the best bbq in Thomasville, Climmie’s H & M BBQ!!!!! Outstanding bbq…I was so appreciative of that because the day before I brought what probably was the worst bbq in Thomasville but I won’t name the establishment, I’ve already reviewed them and don’t want to double down on them. Again, very pleased with our stay here.
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June 2023 by Triniese Gorden
I don’t recommend this place d/t the roaches. We had roaches in our initial room then asked to be moved and they moved us to another room and it had roaches meeting us at the door!!! Once we started to talk about another hotel customer service moved us to another room that didn’t have roaches but now the person who’s room we took will have to deal with those roaches now.??♀️ SmhRooms: Rooms needs updates and needs to be roachless
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May 2023 by Cierra Cain
Nice workers, but awful rooms. Got in our first room and there was a roach in the shower and stains on the sheets. Once we got in the second room there was mold in the shower and carpet was gross.
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May 2023 by lawrence ellis
Dana and I was home for Mother’s Day and we always stay at the Best Western and to our surprise this trip did not, I mean in No way it didn’t meet out standards! For starters the bed had lumps all it like it hadn’t been changed for some time, we was not happy about that. Then the wasn’t working properly so now we’re hot, then from there went to the restroom and the had droppings on the seat and yes I wish I would’ve taken a picture to post! So o get the ice bucket and it hadn’t been cleaned inside, it had mold in the bottom of it. We call room service they came cleaned the restroom but touch the bed nor did they bother to fix the a/c. We were told that maintenance was gone. Did they try and put us into another room? No! From $158.00 a night you would think they would’ve had better service than this. I hope with this review they will improve their services!Nearby activities: Movies and bowlingWalkability: The near by restaurants
