United Bank has been serving the middle Georgia markets since 1905, offering innovative financial products and excellent service. Customers appreciate the friendly and knowledgeable staff, especially the tellers and customer service representatives, who always respond promptly and helpfully. Many reviews highlight the staff’s professionalism, kindness, and willingness to go above and beyond to assist clients. The bank's team in Thomaston, including the loan department, is praised for their helpfulness and positive attitude, creating a welcoming environment for all customers. Customers feel safe knowing their accounts are protected, especially during incidents involving fraudulent activity. United Bank stands out for its trustworthy service, ability to work with diverse clients, and dedication to customer satisfaction. Whether handling everyday banking needs or more complex financial services like loans and retirement planning, the staff's professionalism and friendly approach have earned high praise. Overall, United Bank is seen as a caring, reliable bank that values its customers.
Trey was the epitome of customer service. I had my deposit incorrect and he corrected it and helped me with my cash. Brianna was also courteous and friendly.
October 2023
Annemarie Tremper, was excellent she provided top notch customer service.
October 2023
United Bank of Thomaston is wonderful. The tellers and customer services reps are very friendly and knowledgeable. I’ve been banking with them for over thirty years!! I love United!
