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October 2023 by Charles E Nobles, Jr
The WORST customer service staff ever, rude, they do not and will not listen before saying something, & could care less that your low priced light bill got cut off FOR ONLY $ 145.00but there regular customers pay 300, 400, or more for power...
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September 2022 by T. B
After having just moved into a new home (similar size to last one), my utility 1st two bills have been twice the average cost that the previous owner paid. I've tried contacting Mitchell EMC, during my hectic work schedule, to address the issue as well as being faithful and timely with my payments. No resolution as of yet.
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November 2021 by Samantha High
Who dont love there power ...Thank you for all that yall do .
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November 2021 by Sally Atteberry
Such friendly peopleAlways helpful
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November 2021 by Sara Rose
Sweet lady
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November 2020 by Sarah Hunt
I enjoy being able to call and pay our weekly electricity bill. I also love to see the emails letting us know how much electricity we're using so we can better conserve it. However, there have been several times where our card information would not go in to the system properly and we had to repeat the information several times. We were notified that the problem was on their end and so far it has been fixed!
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November 2020 by Jordan Seymore
Another electrical service provider. Quite possibly my favorite I've dealt with as of yet. Office staff is friendly, service workers and linemen are incredibly talented and always get the job done, and the service price per kwh is reasonable enough. I can say with confidence that I'd recommend them.
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November 2020 by Nicole Smith
I spoke with 3 representatives over the phone over a month ago asking about how to use their app. I didnt have a password to use and I didnt know how to login on the app. All 3 representatives either didnt know how to navigate the company website or didnt know how to navigate the app. They all kept tell me the same instructions of going to the New User tab which only asks you to login and I have no login information. 2 months later I finally found out about their paperless bill, which they have had for a while, and was finally able to access the app. This was ridiculous that 3 employees didnt know how to use the website or access the app.
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November 2019 by Ricky Anglin
the employees do what they are allowed but as a company they can bea pain in the rear. But you dont get to chose where to get power from.
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November 2019 by Boyd Mc
Nice courteous employees, but utility fees are pretty high.
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November 2019 by lobadale15
If you can use a different company do it. Worst company on the planet
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November 2019 by Maurice Harris
Great place to sleep in the parking lot
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November 2019 by Bethany Phelps
Fast and friendly staff
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November 2019 by Scott Clark
Great place
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November 2019 by Danny Shelton
If you want to pay your bill by debit card you have to do it by phone. Rather than just walk in and out. Some people are hard of hearing and can barely hear the instructions. Come on guys, how long does it take to swipe a card?
