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November 2023 by Cassie M.
I've never had a problem with public storage until i met their associate that hated their job. This man behind the counter was rude and did not care about any questions or concerns that we had. He literally looked like he hated that he had to clock in and took it out on us. When i called him out on his behavior it must have struck a nerve because im a young woman and he told me to leave. And i then said "i don't want you to lose your job but you're not doing well helping us" he stated "i will not lose my job". i called the customer service line and they women was Just as bad. Then i called some other line which had the management line which allows you to leave a voicemail. I left a remarked message with the associates name and i haven't gotten a return callback eirhr. PUBLIC STORAGE does not give a damn about their customers from the associates at the desk, to the customer service line, to management of the location. It's absolutely disgusting to me. I won't even name his name but he was very nasty to me in front of my toddler child. I dont want a black man to lose his job and he doesn't even see that. He didnt apologize, or give kindness or anything. Instead he let his personal life enter his professional life when he unlocked that door in the morning. and his Bills will continue to be paid because like he said "he won't lost his job." if i acted Like this at my job i would immediately had a meeting with my superior and the family would not have wanted for me to take care of them anymore. I'm going to apply to public storage where i can be a compete asshole and hate my job and still be able to pay my bills. I guess this is 2023. can't wait to start my job while working beside him because i already applied and im going to give the worse service as i was given andi will tell ppl to leave the store. Thank you public storage. you will reap what you sow.
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September 2023 by terri bratt
Rosanna was an absolute lifesaver. She assisted me quickly and help me choose the best unit for an amazing price. She is very kind and knowledgeable.
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September 2023 by fredrick
This is clean and well-maintained facility. The only grip I have is that rates at this location increase aggressively every few months. Since renting a unit last July, I have had a 40% and then a 15% rate increase. It would be nice if there were a scheduled lease agreement for increase vs monthly rates adjustments happening ad hoc throughout the year.I would encourage you to discuss this when signing up.
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August 2023 by LT M.
Ms.Rosana at the front desk was very helpful. She helped me get my access code and showed me how to work the app to open the doors/elevators. I left four stars because my unit is supposed to be a 5x8 but instead there's a cut off that's blocking half of the unit.
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July 2023 by Lenny Brooks
This a great location with a great staff. Always willing to work with you. Make sure your safe and everything moves smooth. I will always refer my friend n family here. Thank you for being an awesome staff. And easy to work with.
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July 2023 by Kristen Maddox
Tabitha was super nice and helpful when trying to locate what I needed for storage. She knew I had a lot to stuff in a small package and she really accommodated that! TY again to Tabitha!
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July 2023 by FL Gal N.
The place is always clean & some of the workers are friendly & helpful. Not all of them are that way. I don't like that they always have the bathrooms locked no matter if site is open or closed. What's the purpose of having restrooms if the paying customers can't use them. So if you have to use the restroom while visiting your storage unit you can't. Also wish it was opened until 10 or 11 like some of the other public storage properties.Other than that I'm pleased with the climate control units & the location.
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July 2023 by Chelsey Wilson
Very clean and ran very Professionally by Mrs. Rosanna. She makes sure everyone is taken care of and always responds in a timely manner. Highly recommended this location if you are looking for a storage facility.
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July 2023 by jvmr1
Was just on a phone call with my Dad with Tabitha at this PS location. The Rep Tabitha is very UNPROFESSIONAL and Nasty verbally with your customers. We spend over $150 per month for a long time. How can you have Tabitha there badgering paying customers? Worst Rep ever!!!!!
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June 2023 by ENTERPRISE ACCESS GROUP
What an amazing experience with Ms. Rosanna at Public Storage. My move has been so stressful but Ms. Rosanna’s professional demeanor and beautiful spirit was the highlight of everything!! She is truly an asset to this company!! Ms. Rosanna has exceptional customer service.
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June 2023 by N B
Rosanna located at the Public Storage (1083 Old Peachtree Rd) was AMAZING. She was very informative, thorough and extremely helpful. Moving is stressful and she eased some of the stress with her professional, helpful attitude. Thanks Rosanna, keep up the good work!
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June 2023 by Terri Gibbons
I had the pleasure of dealing with roseana at your1035 old Peachtree rd Suwannee gaRoseana was most helpful in our time of need and very nice to deal with. Positive attitude as wellKaren dial and terri gibbons
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June 2023 by Rocky Gold
Rosanna had great customer. She has a great personality and made me feel comfortable in getting a storage unit.
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May 2023 by Sara Hamdoun
Cleanest and most organized public storage I’ve ever seen. This place is spotless, bathrooms are clean, storage area is very well maintained.Tabitha is absolutely amazing. Never seen customer service like hers. She’s always so welcoming everytime I walk in and greets me with comfort and respect. She does a very very great job. Thank you so much Tabitha.I appreciate all you do !!
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April 2023 by Oscar Pineda
This place is hands down the best storage facility I’ve had a pleasure of using. The place is always clean and kept up. And the property manager mckayla is always helpful and went above and beyond with customer service. She was able to answer my questions and made sure I was assisted when I had any questions overall a great place I would highly recommend