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December 2023 by Wheeler Griffin
Cheerful staff with fully stocked store.
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November 2023 by Andrea McNew
Customer service is exceptional, and a great selection of products.
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November 2023 by Shawn Johnson
Nice place. Everything you need.
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October 2023 by SUZANNE THOMPSON
A 14 yr old waited on me after I hunted someone in rear of store. She knew absolutely nothing about what they carried. Found a dog dish and again there was no help. Not a positive experience.
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August 2023 by JasonHGK
This Suwanee location is not your typical pet store chain. They make it very personal for you - especially Tammy. A few years ago, I happend to drop by and saw Punctatus cory catfishes. They looked fantastic so I ended up buying 10 of them. They are not a common corydoras. So recently, when I wanted to add more to my tank they were so hard to find. I went back to the Suwanee location but they were out of stock. I asked if I could order them and Tammy took care of it like a breeze. I was able to get them in 2 weeks. You can order any kind of fish you're looking for and Tammy will get them for you. I also get all my tank supplies and dog stuffs whenever I drop by. I'm glad they are close to where I live.
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May 2023 by Darren H.
I have to say that this "Pet Supermarket" is much better than my location in Decatur. The store was big and well-lit, with large isles for an unruly dog to stroll down, customer service was on-point with everything you might need. minor complaint if the store layout could be consistent with all of them. So I don't have to figure out where things are when I'm not in my home store, otherwise, this one is a winner.
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May 2023 by Rodger Wille
Great selection of high quality pet supplies for all sorts of pets. One of the best fresh water fish and plant selections in the local area with very friendly, helpful, and knowledgeable staff. Very nice pet washing station as well.
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May 2023 by Renee Crozier
This place has great staff and is very friendly. The selection is fantastic and their prices are on par with other pet stores. They do weekly clinics and have adoptions regularly.
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May 2023 by Elizabeth Ashraph
I tried to use a self bathing station in the Suwanee location. Initially, they could not find the tether that was mandatory to use, then when they did, it was too short, my 8lb Maltese looked like he was hanging from a noose. They seemed unconcerned about that. I spoke with a manager who offered "that's all we have", I guess I had the choice of suffocating my dog or leave. Additionally, one of the other customers already bathing her dog was complaining about how filthy the bath station was. I have been to this store prior and they were very helpful when I was looking for healthy treat options and answering questions so I wouldn't discount them completely, but the bathing services area needs much improvement.
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April 2023 by A Rivers
Visited this place a few weeks ago to grab a collar for the dog on the go... great. Stopped in to buy some fish. Not one person offered any assistance although they were all there. I was the only person in the store so there was no legitimate excuse. After standing there for about 5 minutes I left and bought my fish somewhere else. I won't be back
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February 2023 by Marilyn D.
If only i could give minus stars! Took my three small dogs to the vip community clinic yesterday at 9:30 am for full vaccinations. Should have known something was not right as there was no line. I have used the low cost vaccination program several times over the years and had been very pleased, but not this time. Staff were afraid of my dogs, all were muzzled and pulled across the floor. They were petrified and tried to squirm away when placed high up on their table. My havapoo and chihauhau are lethargic and hurting today and wont eat their food. My havapoo will not leave my side and aches when touched on her back and sides. I WILL NEVER GO BACK AND AM WORRIED ABOUT MY DOGS. THE BILL WAS $459!
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February 2023 by Teresa Fudge
They have a nice selection of products for dogs, cats and other types of pets. They carry a large amount of toys for dogs of all sizes. I like that they are so conveniently located in Suwanee as well.
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December 2022 by Stacey
wish I'd stopped in much sooner! ALL the premium and raw options for the best prices! can't wait to try the dog wash!!
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December 2022 by Christine H
Don't get mystery snails unless you want your fish to get fungal parasites. It's been killing our bronze catfish off for 4 months, and his face fell off. He won't die, but the fungus won't give up. It's also infected a second bronze catfish. I hope this store doesn't kill off our fish tank full of other fish that can easily live to 12 years.
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October 2022 by Wanqi Liang
I went there today to trying get bath for my dog. When I get there it was around 5:30-5:45pm, and three of the bath tubs are full. When I came to the front staff, one of the lady told me that they don’t have available tube right now, so I told her that it’s fine I can wait. She told me that it seems the right tube is almost done because person is there for more than 1 hour already, and I will be the next one. She didn’t mention to me that they will be close at 7pm, do I still want to wait or not. She is not really nice to me but I was okay with it. I waited until 6:15pm, and the middle one is available so I came to them and ask them if I can use that middle one, the another lady told me that I cannot use it because my dog is too big for that one. Fine, I still wait for it. She still didn’t mention to me that they will close at 7pm, and she gave the middle one to a pit bull! I am still waiting for it. Finally, the left one left, it was around 6:30pm, so I started to wash my dog. Around 6:50pm, the lady came to me and told me that I only have 10 minutes left because they close at 7pm. I was still drying my dog, and she is a golden doodle, she needs some time to dry. Around 6:58pm, she told that I only have 2 minutes left I need to be hurry up. I was so mad and annoyed; she can see what I am doing; how am I supposed to be hurry?? She needs to be dry otherwise she will have skin problems! If they will close at 7pm and if they want to leave exactly AT 7PM, she should let me know earlier and gave me the choose instead of keep rushing me!!! I left there around 7:05pm, and I told her you shouldn’t rush me, I don’t want stay so late either! She didn’t feel any sorry, she just keep saying that they close at 7pm! And I told her that it’s not my fault, I didn’t even take forever at your place. She has so many chances to let me know and gave me the choice, but she chose to rush me only because they are closed! Everyone works, and I know everyone wants to done by the time of store closed, but sometimes thing happens, you just can’t! Why she had to give me so much attitude? I have been there for several times already, I like their self wash, but not the services they provided!! It was awful!!!
