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December 2023 by Nate C
Coaches are great, but this center is need of some upgrades. Most other OTFs in the area have newer treadmills, and some have had them for almost a year. The sound system in this OTF (probably because of the high ceilings) makes it difficult to always follow the coach instructions. This is still a great place to join and achieve your fitness goals, but other OTFs in the area are better in my opinion at the time of writing this review
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December 2023 by Janet Kang
I've been attending Orangetheory for 6 months now, primarily at this location. I was super impressed at how quickly everyone learned my name. I've only had positive interactions with the front desk staff, and the coaches are great at being encouraging and pushing me without being obnoxious or making me feel like I'm not keeping up. I am not naturally a person who particularly enjoys exercise, but a few weeks in I found myself looking forward to my workout days. There's enough of the group atmosphere to keep me motivated to get through the workouts when I'm not feeling it, but everyone is really focused on their own thing so I don't feel self-conscious when I'm the only one walking or when I have to modify exercises I can't do. Everyone is different, but I'm glad I've found something that is such a good fit for me.
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December 2023 by Sandhya Rajan
Thank you OTF Suwanee and coach Jayln for Diwali celebrations and workout to Bollywood songs !!!
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September 2023 by Priya Battula
Must!!!!!! Coach “Michael “ is a whole different vibe to pump you for the workout & creates more of a place for the community to hang & get their workout in?️
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August 2023 by Cherie Hibbard
Great experience as a new member!!!. This is exactly what I needed. You get a great workout in a friendly environment. The level you are at does not matter…the staff is so helpful and there to support your personal fitness goals! Thanks
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June 2023 by J D.
I love this club and it's because of the wonderful people who work at OTF.The front desk is professional and helpfulShout out to manager Jeanette, Ashley bothKristen, Morgan and Campbell.I appreciate all you do:)
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June 2023 by Dinesh P
I am compelled to write this scathing review of the Orange Theory location I have been a member of for many years. Out of all the locations I have experienced, this particular one stands out as the worst in terms of management and policies. Despite paying a significant amount of money to the organization, members are treated as mere cash cows.The scheduling of classes is highly inadequate, especially during after-work hours. Finding a spot in these limited classes is a challenge in itself. Furthermore, the management enforces a strict policy where if you arrive even just two minutes late, you are denied entry to the class you have already paid for. This policy and treatment of customers is unparalleled in my experience. It is astonishing to witness such disregard for paying members.Considering the disrespect and lack of consideration shown by this location, I have decided to take my business elsewhere. I will seek out a fitness center that values and respects its members, taking their time and business into consideration. It is imperative to support establishments that prioritize customer satisfaction and treat their members with the respect they deserve.
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June 2023 by Dinesh P
I am compelled to write this scathing review of the Orange Theory location I have been a member of for many years. Out of all the locations I have experienced, this particular one stands out as the worst in terms of management and policies. Despite paying a significant amount of money to the organization, members are treated as mere cash cows.The scheduling of classes is highly inadequate, especially during after-work hours. Finding a spot in these limited classes is a challenge in itself. Furthermore, the management enforces a strict policy where if you arrive even just two minutes late, you are denied entry to the class you have already paid for. This policy and treatment of customers is unparalleled in my experience. It is astonishing to witness such disregard for paying members.Considering the disrespect and lack of consideration shown by this location, I have decided to take my business elsewhere. I will seek out a fitness center that values and respects its members, taking their time and business into consideration. It is imperative to support establishments that prioritize customer satisfaction and treat their members with the respect they deserve.
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May 2023 by kelley Branan
Love this place! Great atmosphere, great coaches, and friendly staff! 10/10 would recommend.
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April 2023 by Umar Rabbani
Worst oft ever. 6 mins late and you cannot work out. And they charge you for the class.
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January 2023 by Atul T
Always love OTF. The workouts are always challenging, the environment is always positive, the folks are always engaging and the results speak for themselves. What more do you want from a gym?
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January 2023 by Sarah Thomas
Love being here, just started and the first couple of sessions has already being life changing, will be back for more.
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December 2022 by Vish T
They charged me twice during an account freeze due to medical reasons. What if I didn’t check my bank statements? I had Covid and my doctor suggested not to exercise especially HIIT, they want to charge you even if you can’t exercise. They just treat you as credit cards not real people. Please have some empathy and stop charging for un unused classes at least when people are sick. You may be getting few hundred dollars but you lost the trust of our family. We will never go back to orange theory. People are not just credit cards on file.
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November 2022 by Yesenia Hernandez
This is the worst OTF ever. They have a policy of 5 minutes late. I walked in at exactly 5:50 showing my phone and the girl upfront would rather argue with me than to let me in the class. There was availability. She could have let me in but chose to turn me away. Aside from this location not offering classes past 5:45pm for people who work, this is also one of the more expensive OTFs compared to others. I am livid. Policy says 5 minutes is the cutoff. She went on to continue arguing even after I said she could handle the situation better as I haven’t been in 2 weeks do to travel/work. Zero compassion or customer service! If you have the option to go to another OTF besides this one, do it!
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November 2022 by Yesenia Wellington
This is the worst OTF ever. They have a policy of 5 minutes late. I walked in at exactly 5:50 showing my phone and the girl upfront would rather argue with me than to let me in the class. There was availability. She could have let me in but chose to turn me away. Aside from this location not offering classes past 5:45pm for people who work, this is also one of the more expensive OTFs compared to others. I am livid. Policy says 5 minutes is the cutoff. She went on to continue arguing even after I said she could handle the situation better as I haven’t been in 2 weeks do to travel/work. I had to speed and cut a meeting short just to make it within that window to only be turned away. Zero compassion or customer service! If you have the option to go to another OTF besides this one, do. I am now in the parking lot of OTF Alpharetta where they are open later and staff is warmer.
