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September 2024 by anamitra basu
I had the opportunity to work with this organization recently. They are great in what they do and I had an excellent experience with them for my work. I would highly recommend them
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August 2024 by mikhail panasyuk
Modern Restoration went the extra mile to make sure our furniture and belongings were taken care of! Thank you for your attention to detail and willingness to help us through a difficult time! Highly recommend Andrew and his crews when you need your stuff moved out of the house properly and efficiently! Thanks guys!
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May 2024 by Alana
These folks were so helpful! They worked quickly and efficiently and got the job done right. I would highly recommend this company and would definitely use them again!
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April 2024 by Jack Binegar
Andrew is very knowledgeable and informative. Him and his team are great! 10/10
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March 2024 by MS J
We had a busted pipe under the foundation of our kitchen that leaked into multiple rooms causing water damage. Michael and his crew at Modern Restoration came out quickly and had our 4 rooms packed up in 2 days. There was a lot of stuff to pack! They were quick, efficient, and easy to work with. Fun bunch of people it was a pleasure to work with them.
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February 2024 by Andrew Claxton
Modern packed up my entire home after a kitchen fire. They’re easy to work with AT FIRST. Later they were very slow to respond to me and my insurance adjuster and they increased the bill by a few thousand dollars. BEWARE that once they have your stuff you have no leverage, whatever they charge you must pay to get your stuff back.
When Modern moved our refrigerator back in they scratched our brand-new wood floors. They refused to fix it or compensate us even though they admitted that they caused the scratches and we have pictures. Modern didn’t clean many items: our refrigerator literally had soot and dust on the outside, dishes and silverware were obviously not washed. Expensive kitchen knives not cleaned and some rust spots from sitting in storage.
Overall they’re extremely expensive and you have no recourse or help if they break your things or damage your home.
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February 2024 by Sean Oshea
Professional , on time , VERY polite , no nonsense, careful with your property and Mikael handled everything !! He is an asset to the company
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February 2024 by Morgan Latimer
1/3/2024. 5 stars. We have had a very positive experience with this company. We were out of our house and in a rental when they took everything out and into storage - but I was here today when Mikeal, Luis and Ivan brought all the furniture and packed items back. These men were so extremely friendly and professional. They had taken pictures before moving it out and so they knew where everything went today without even having to ask me. I can tell they take their job seriously - they handled all of our things with care. Highly recommend. (Heather Latimer)
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January 2024 by Howard W.
Avoid this company like the plague. What a nightmare, they were all nice and nice at the beginning, and they have perfected the yes sir game, but in reality, they are just taking advantage of folks in an emergency situation. They came in very quick (Team sent in were very loud and unprofessional with language albeit in Spanish, it was disgusting... Yes, I understood what they were saying) and inventoried all my property (So I Thought), I opted to have them leave all non-salvageable property on site (Sixth Sense). Upon receipt of the first inventory, I realized they just thru property in a box and took a picture. Problem with the inventory was it only reflected 63.48 % of what was non salvageable in my garage. It took me about 16 hrs. to go thru everything myself and reconcile the two physical to the report they sent. I called them to advise of the discrepancy (Didn't provide them my findings hoping they make it right). Several days later they sent a new report telling me it was a computer problem which has been fixed. Not trusting them at that point I checked everything again. Although the second report was vastly improved, it wasn't accurate still. Now they want me to send them my data to correct their report... So, my insurance company is paying them alot of money for me to do their work. As Modern reminded me several times we have a contract signed in the midst of a disaster in my home, and they must be paid in full before they return any salvaged property of mine. I was resigned to losing property and just wanted to get away from this sleezy company and their predatory practices.
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September 2023 by kong kim
Business.
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June 2023 by Kim H.
WARNING DO NOT USE THIS COMPANY. This company does not employ people who speak English it was hard to communicate with their staff a bunch of thieves that don't operate with good integrity. The original sales rep will not return my calls just tell me to call the office. I have several email chains telling them they stole 2 gold bracelets from my home. GOLD does not mold and my jewelry box is empty. They don't know the difference between water damage and mold damage which would cost you thousands of dollars in losses with your insurance company. I have been speaking with them for 4 months in hopes resolve the issue I had writing a review, however, in light of finding out the GOLD Jewelry of my moms and grandmother is missing and the monetary damages they have caused I would not want anyone else to use this company. My insurance adjuster also stated they wanted me to use another company because their report lacks the evidence you need to make a claim. I used them based on my client's referral, my mistake. I would not refer them to any one of my clients. On top of this, they have not returned the items they were supposed to clean and store at their location while I restored my home. I keep getting the runaround. Total Loss of damages over $7,000.00++ from the items I can not get back or claim, this total is from the negligence from their report and stolen items. I would not recommend them to my worst client. Don't be a victim. HOMEOWNER BEWARE. Save yourself heartache and money. Take your business elsewhere. below you will see my jewelry box is empty with no sign of mold. UMMM
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June 2023 by Pat P.
Please read all reviews before choosing this company. I could add so much more.The person that recommended this company to me was Anthony Hill with Georgia Restoration Management . My husband passed away unexpectedly and shortly there after I had a flood in my basement . I was overwhelmed with grief, and now a year and a month later, I am still trying to get this company to make good on all the damages they made to my belongings, my furniture, all the memories that I have left of my husband . They packed it out in so many boxes, one or two items per box that I am still having to rent a storage building to hold what they took out of my basement until I can get everything opened . I live alone, and I have no family to help. I'm just devastated and heartbroken that I believed, and took them at their word. I wish I had read some of these reviews first but they have all happened since my situation took place. I didn't want to give them one star. In fact, I feel like I'm lying by representing them with one star.
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April 2023 by John O.
This review of Modern Restoration is not intended to persuade anyone to not deal with them, but rather our own experience.First of all, we had no problem with the workers who came to our house to pack up our contents and then return them.Our dissatisfaction lies with the Business Development Manager. (BDM)First of all, we were asked to sign a 4 page contract. We signed it w/o really looking it over. Our fault. We probably would have said good bye there and then. The work team arrived and took 2 days to wrap and pack and move everything to the garage. They did a good job. However, we stated we did not want an entertainment unit moved , as it contained a complicated electronic wired system. The project manager said it had to be moved, but called the BDM for advice. He advised the Project Manager to leave the electronic parts boxes open and they would set the system up again when moved back into the house. I questioned the PM about this several times, but he assured me they knew how to do it.Well, they didn't, and also denied that had said they would. Plain lied.The crew that took the contents out to the garage was not the same one that moved them out to the garage, so we had no one to confront.We called the BDM, who also denied it, but advised us to call the Geek Squad as insurance would pay for it.We called the main office to talk to someone but they never returned our call.Now we realize why they don't want a deposit before they pack up and move your out, but full payment by Certified Check before they move you back in.
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February 2023 by Ashley J.
Just came here to say don't use Modern Restoration out of Suwannee. They quoted a price with cleaning and later told me cleaning wasn't included. They contaminated all of my items because they stored clean items with unclean, they refused to even let me see the items they stored and "cleaned" without me paying first. Then they didn't clean anything and put the dirty items (we're talking sewage) back in my house, and had the audacity to tell me they cleaned everything (after they admitted they didn't clean anything) despite me having proof the items were dirty. They literally told me I need to have the items lab tested to prove they were clean! I had other issues such as a damaged item and them getting keep/toss/clean items wrong too. Total headache and they demanded a check or money order before they would give me back my stuff so I can't even get my money back. Straight liars and crooks. Spread the word. I'd give negative stars if I could.
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January 2023 by Kara Tuthill
My water heater busted and this Company packed my contents safely and grouped the rooms together. Kept it in a safe storage facility until I could move back in.All of my items were returned and the company put every item in the room it was taken from. I recommend this company especially if you want your items back in great condition!Service: Water damage-related cleanup & repair
