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February 2024 by Lynn H
This store has a problem with double charging and not giving back your money on returns. The check out lady was busy being interrupted while checking me out, and she double charged me twice. I live an hour away. It's not worth my gas money to drive back to the store. So when I can make it back in the area, I will receive my refund. Called the store about this after this happened, and they stated that would be fine. When I finally was in the area, they refused to give me my money for their mistakes. Also, when I did a return before with a receipt they had taken my item and didn't give me my money because once again the customer service lady was being interrupted by phones, etc, while other employees were standing around talking. She even looked at me and said I'm going back to teaching. I'm tired of getting no help and doing it all. I have lost over $100 on this stores mistakes. The Black slender young manager was so rude, and she said another store could have returned it. I know Managers at other Kohls they stated this store made the mistakes they need to fix them. I know that I worked retail. Kohls is known for its mishaps because they are all understaffed or standing around talking . I've never had a retail store make the mistakes they make. I usually look after the purchase because it amazes me how much it happens. I've talked to other customers about it, and they agreed. They are so worried about losing money but then they take advantage of us and take our money. They steal from us. Closing my account. I've purchased so much from kohls. I was even told I was the best customer they had in their store. When you lose money when you shop and they don't fess up to their mistakes. It's time to cut the card. There's always plenty of other stores to shop. In fact I have shopped at many other retail stores and Kohls is the only store I've lost money time and time again. Most of the times I catch the mistakes. Sometimes when I check out I'm exhausted and don't think about it. This store in Georgia makes most of the mistakes. Everytime I've come in this store the older ladies talking when returns needs help. The lady that needed help in returns everytime I go there she is doing everything. She answers phones,helps customers and helping ret7rns. She has made mistakes 3 different times. It's hard to focus when your doing it all while the other workers are talking about there personal issues. Management does nothing. They just don't fix the mistakes. They allow you to loose money. What a great feeling loosing money to shop at Kohls. That's how there keeping the doors open. Please check returns and purchases before you leave the stores. Out of the six stores I've shopped in Georgia they all have done it. To busy talking to see what there doing. No team work.
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February 2024 by Sinem Isik Susleyen
I love Kohl's store on 3620 Peachtree Pkwy. We always loved our shopping experience there. Mrs.Chery at checkout was very informative about the Kohls program not to mention she was so friendly and helpful.
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January 2024 by Brenda Padgett
Great customer service from Cheryl. Prices and selection of goods was also great, 50% off clearance items too.
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January 2024 by chandra sangoju
Liked the collection of toys they have and also home section.
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January 2024 by RAJAGOPAL RAMAN
Btw. This is also a Great place for Amazon returns
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January 2024 by Robert Sullivan
Just a department store nothing specialI find them too gimmicky but are close by and I needed Sox and underwear lol
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January 2024 by livia lisbeth chourio valecillos
Excellent quality of all the products sold in the store
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January 2024 by Cindy Barnes
Bought some beautiful rings and earrings.
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January 2024 by Vanessa Garcia
Let me tell you how good of an experience I had since Denise she has made me and a few people customers for life. We are so glad you guys hired her. Because not only is her customer service is on point. But her personality matches it. It is hard to find people like her so please cherish her. We always look Foward to seeing her and she makes our day each time never a dull moment. Denise I just want to tell you thank you for every single thing you have done. You go above and beyond. I want her to get her recognition of positive feedback and when I see her I want her to tell me. God bless and I will see you again my friend happy holidays.
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December 2023 by kong kim
It was a good shopping.
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December 2023 by Jay hawk bruh
Rude customer service, and WAY OVERPRICED
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December 2023 by Chispita “Bonita”
My favorite store ?
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December 2023 by Debra Ruddell
This Kohls store has EXCELLENT customer service!
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December 2023 by Ranu Jain
Have been shopping at Kohl’s from past 10 years. Never have been such pathetic customer service experience at any other location as I had at Suwanee location. I went to return few items and I asked the refund value of kohls cash. The lady said you will get what the kohls cash you spent. When she finished the return and generated the receipt. There was zero kohls cash. She said you will get in email in 30 mins. and rudely asked me to get off the counter while I was checking email for the same. Now it’s been 18 days. I haven’t received kohls cash back. Basically she messed up the transaction, I returned all the stuff and I got no kohls cash back which was around $50. Poor poor customer service.
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November 2023 by T Bentley
Lot’s of great sales going on for Black Friday weekend! We met associate Tyler at checkout, super nice and very helpful. We will definitely be back to this location for future shopping?
