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September 2024 by Chris Towne
I pulled in with no appointment and Ryan was super helpful and knowledgeable. They worked me in and I was out of there really quickly. I really appreciate what they do and how they do it.
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September 2024 by India Murrell
I visited on 8/30/2024 and the atmosphere of this company is really nice as they offer refreshments and snacks. Joel handled my transaction and he was very nice and a great conversationalist. I really enjoyed his customer service. The wait time could have been better as I was there for almost 6-7 hours. Overall I enjoyed my experience there.
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August 2024 by Chris Hakkenberg
**True Automotive - A Trusted Partner for All My Vehicle Needs**
I have been a loyal customer of True Automotive for several years, and I cannot speak highly enough of their exceptional service. They have consistently taken excellent care of all my vehicles, ensuring they run smoothly and efficiently. Their team is knowledgeable, professional, and always goes above and beyond to address any concerns I have.
One of the standout aspects of True Automotive is their thorough and reliable pre-purchase inspections. Whenever I am considering a used vehicle, I trust them to provide a comprehensive evaluation, giving me peace of mind and confidence in my purchase decisions. Their attention to detail and honest assessments have saved me from potential headaches and costly repairs down the line.
True Automotive has truly been a trusted partner in maintaining my vehicles and assisting with used car purchases. I highly recommend them to anyone in need of a dependable and trustworthy automotive service provider.
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August 2024 by G E
I guess I could call to get the names but it might be more entertaining to try to guess who im complimenting. Front of the house guy that looks like the guy from Spy kids Danny Trejo kinda, really great. Made sure to communicate what they offfer the levels of priority, and didn’t try to lie to me about what I needed to get a sale. Good guy. The big guy from the back with a gauge earring, probs only one guy fits that description. He was great too, we looked at the car, explained function well so I could make an INFORMED decision. One of the better shops in the community.
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August 2024 by Thomas Hawkes
Richard will get you set and Omar will get your car ready for that family trip. After years of getting killed by my car’s manufacturer dealership. I am glad I have found True and feel like I’m getting a good value every time I need help with my car.
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August 2024 by Ephrem Gobena
I had a problem with over filled engine oil, so I thought. I came to the shop and was greeted by Richard who was very pleasant and professional, he proceeded to check the car and assured me all was well after checking everything. Also explained the type of service they provide including the price which seemed to be more than reasonable. Would definitely visit! Thanks
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August 2024 by Raymond Lyon
Get customer service, and they don’t try to scam you like other automotive companies.
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July 2024 by Anonymous
Be wary of their oil change promotion. There’s a reason it’s 50% cheaper than nearby shops — it’s a loss leader and they recoup their money on the included inspection. The inspection is over reaching and in my case, the findings were false. It’s a shame as I was looking for a nearby shop that is trustworthy. I took my car to a far away trustworthy shop for a second opinion — notifying them of the “issues” TRUE Automotive found. The mechanic disproved each of their findings and said it’s unfortunately a common scam in the automotive industry. Very disappointed in the predatory practices at TRUE Automotive. Steer clear.
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July 2024 by Susie von Mettenheim
True Automotive was recommended to me by a co-worker pretty highly. I was impressed with the ease of making an online appointment, as well as the specials they offer. I went in for an oil change and they discovered that I needed new brakes. While I wasn't expecting that, they were able to get that done on the same day. What was disappointing was the time it took at the back end. I had a carshare service pick me up from work to their shop, under the assumption that the car was ready. Nearly 45 minutes later it was finished. I would have appreciated that they told me it was completely ready for me to drive away. Rather than having to wait in the waiting room for nearly 45 minutes. They did not spend any time going over what was actually done other than the estimate that they printed out. A verbal conversation would have been nice, as a re-cap of the services they did. They did not give me a reminder reset maintenance sticker. (on the bill/ estimate it says window sticker on request they should have mentioned that). Minor, but it is super helpful to have. I think I might go back, they were friendly, but i feel they could have been better at communicating on services rendered, (customer service) and better timing on completion of the services.
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July 2024 by Thad H
Ryan and Devan were awesome. Highly recommended for any of your vehicle service needs.
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July 2024 by Karol A
Great service and all recommendations given, were exactly what my car needed.
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July 2024 by Hannah Lasseter
Service was great! The information I was given and how easy it was to be helped put a lot of anxieties at ease.
I have never had a more welcoming experience in regard to automotive care and service. The location was perfect for me to have the option of doing something with my time while i waited though the waiting room was also very accommodating. Wifi, drinks, multiple seating options.
My oil change only took an hour and I felt confident that the team performed a thorough and efficient checkpoint inspection. Staff is knowledgeable, helpful, and friendly.
I noticed that another customer had specific questions and customer service involved all parties involved to avoid miscommunications.
TRUE seems to cover all the bases in what customers want for good service. Thank you!
The other reviews were right about great and friendly service which helped me confirm my decision to choose TRUE.
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June 2024 by Vonda Murphy
After $900 car still not able to pass emissions. Mechanic did not clarify exact part needed.
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June 2024 by Hana Martin
100/10 would recommend this True Automotive location. Both Ciera and Alan have been so helpful each time I have brought my car in. Alan was incredibly communicative, helpful, kind, and flexible when I was having a really hard time with my car. Shout out to the whole crew!
Edited to add: Big thanks to Leo for his awesome customer service. Leo was enthusiastic, knowledgable, and very helpful and kind. Yet another great experience at True Auto! :) Thanks, y’all!
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June 2024 by Jordan Brannen
Really quick replacement for condenser. Leo at the front was extremely helpful with discounts and helping deal with insurance!
