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December 2023 by Carole Britt
Just received my first delivery. No problems.I am just so grateful for all their help coordinating with the drug manufacturer providing extra assistance obtaining it.They truly do care.
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July 2023 by TALECIA WADE
I hate to give such a low rating due to the fact I raved about carepoint for the longest. Over the past year it’s becoming more and more difficult to have my order processed timely. They no longer keep my medication in stock “ bc the number of prescriptions received is too low to keep in stock” the price is still the best but having to wait over a week and lack of communication as to what’s going on with my refill is unacceptable. Sadly I will be transferring my prescription and paying an extra $20 but for the convenience I have to. I’ve had to call multiple times thankfully the last rep was willing to go look for my order and call me back with a tracking number it’s been 8 days and it’s just now being shipped which I still have to wait 2 more days to receive it
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April 2023 by Jenny Stone
After using Carepoint for 5-6 years now, I can say this: the Pharmacists are *super* sweet and helpful. They are the only real highlight of the company, IMO. The website is really difficult to navigate...they used to have a patient portal that was desktop-friendly but now they have a "patient app" that is no longer desktop-friendly. It's also actually not an App that is Apple/Google certified (meaning on the market place as a download) but is a mobile-first site that's pretty garbage to register for and navigate. The registration prompts for the "app" are not clear and I fear for anyone that isn't tech savvy to navigate this process. It's a shame, really. A certified App experience would have been the way to go since there is SO much competition in healthcare/Rx. Meaning, if I am put off by this experience, I am likely to take my Rx elsewhere. Come on, Carepoint!
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March 2023 by Rachelle Denney
Never received my prescriptions. Called after having to find their number online and told you only have 14 days to file a claim. I was sent a text about the shipment on the 18th and called today. Told her I would have to make another co-pay to get the medication’s Completely ridiculous. I agree with other reviews stay away.
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September 2022 by Lynda Namey
Absolutely horrible. They send tracking numbers but medications never show up. Then when you call to ask about it they have LOTS of excuses about ice packs, or packaging and then tell you when it will be shipped but you have to call them numerous times to make sure they actually do it. Do not use this pharmacy unless you have no other option. I have been waiting for 10 days for a refill.
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April 2021 by Kandarp Shah
Terrible system. Waited minutes in an empty hall after having paid for my prescription. I even called multiple times to verify it was done. Bad customer service. No direct line to the pharmacy, too many middle people.
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April 2021 by Kenneth Phelps
The best price on certain prescriptions if you don’t have insurance. Worth checking out. Also, they deliver.
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August 2020 by Michelle Bajraktarević
Weird how horrible the reviews are. I've had nothing but great experience with this place. Order filled by my dermatologist and they provide the required text updates to confirm my shipping address, and when my item ships, and I think I've also gotten a heads up when it's time to refill. No issues so far. I even tried some suggested items for my skin and they were over the counter, only about $5 each, and working better for me than the actual prescription! I'm about to order more for my trip! Love the pharmacy's automation.
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August 2020 by Onyinye G
Pharmacist is nice however delays in medication delivery doesn’t make the experience positive
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June 2020 by Ron Hart
Received text message to fill prescription. Completed the form and waited to get verification it shipped. Nothing! Waited a day then completed the form texted to me again. Still no verification it shipped. Waited another 2 days just in case the prescriptions shipped. Nothing. Called Care Point and the rep acted like I was filling the prescriptions for the 1st time. I told her I already completed the form... when will it ship. She asks a 1000 questions for info they should already have and tells me I should receive my prescriptions in 3 to 5 days. What about the 3 to 5 days we already waited?!?!
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May 2020 by Antonio Mirandar n
Won’t take my HSA card .
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March 2020 by Jaelyn Reid
TOO EXPENSIVE!! DONT WASTE YOUR MONEY HERE my prescription is $60 usually but they charge me $1000!
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February 2020 by Maite Lang
A week later, still waiting on meds. Emailed and have yet to hear back. Would not use again or recommend .
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January 2020 by Chirag S
I was first offered a $500 version, then offered a $10 generic and charged. Finally med never showed up when i called in and was told that it is not in stock. Now waiting for refund and have to spend time to get it from another pharmacy.
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April 2019 by Joe Williams
This company is a complete scam. I paid $75 for a prescription, and received no receipt, confirmation or any form of acknowledgment. That was a week ago. Today I call asking why it hasn't arrived and they said “oh, we refunded that $75.†They couldn't say why the refunded it, just that I'd see it soon. And again, he couldn't provide any receipt or confirmation of any kind. Will be reporting to my credit card company in 24 hrs if this isn't resolved.
