Advance Auto Parts receives mixed reviews but is appreciated for its helpful staff and good customer service. One customer praised Kevin for his courteous, patient, and knowledgeable assistance with critical car parts. Mio was consistently helpful and knowledgeable, making shopping here a positive experience. Michelle stood out for her friendly and trustworthy service, going beyond expectations to help with parts and providing great customer care. However, some customers experienced unfriendly staff who did not acknowledge them promptly. Additionally, there was confusion about store services, as one location was mistaken for a UPS store that only holds packages. Overall, the store is valued for helpful staff and quality service, especially from standout employees.
Staff didn't speak when I entered, then when I got to the counter, they carried on with their own conversation for about 4 mins before acknowledging me.
October 2023
Kevin was simply outstanding in helping me this morning, with a few while not super complicated very critical parts for my car. He was incredibly courteous, patient and knowledgeable.
October 2023
Great customer service! Neo especially, I’d one hundred percent recommend going here
