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October 2021 by Nitin Patel
Horrible don’t even let there customers know they close the branch on saturdays horrible company just another big company that wants your money
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May 2021 by Eddie Bailey
Horrible customer service!! Margarie you can’t listen and talk over your customers!! Will not be returning to this branch..Update: We have had tons of issues with this bank location! We deposited our business checks here in which the teller scanned two of my checks with two different customer names on them. One of my customers was charged for both checks! It has been a week already and they have yet to return the $65 to the customer. They are very careless at this branch and I would not suggest anyone to trust them with their money. Horrible customer service and to top it off the company on an executive level doesn’t show enough compassion for their mistake. They did credit a $12.50 bank fee charged to us from about a month ago but didn’t incentivize my customer. Over 60 yrs combined doing service with this bank and its affiliates. No wonder this branch has a 2.6 review rating!!?
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April 2021 by Alex Weaver
Can't be bothered to answer the phone during normal business hours.
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January 2021 by M Z
I had to wait almost 2 hours to get a simple transaction very unorganized
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January 2021 by Nando Jim
Chelsea Kopeikin has poor customer service; would never come back to this bank
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November 2020 by Courtney Bell
Very very slow service 45min and counting
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March 2017 by Timothy Browne
The atm is available 24hrs and the are in a well lit environment