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May 2024 by Keith Schofield
Ordered a Tub from WayFair and it arrived damaged. Called the number on the side of the box and someone answered... A real person... She connected us with David in Service.... who also answered the phone.. He requested some pictures, approved remote service and scheduled a Tech to be on site the next day. Tech fixed the problem and you cannot tell it was ever damaged. Great service that goes long with a great product. My contractor and I have not seen this type of service in years.
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March 2023 by Arline Law
I purchased a $2,600 jetted tub, with heated air. So disappointed! There is NO heat in the air jets. The hose runs BY the motor to heat it. Then, 3 years after installation, there is a substantial crack all the way through. This was normal use.. Now I have to replace it. One year warranty should have been a big red flag in the first place. I will never buy, or recommend MTI products again.
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March 2023 by Cam
Inherited a unit from previous home owner. A bad weld caused the handle latch to break, so the walk in door isn't openable. MTI said the warranty wouldn't pass from owner to owner, and expected me to pay $250 for a single handle replacement repair. A single L shaped piece of metal! Embarrassingly bad coverage, no interest in being accountable for faulty equipment. Better to take your business elsewhere, as they aren't worried about quality.
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March 2023 by David P
Great customer service. They stand behind their product (custom heated soaking tub). Just make sure to register your product for speedy satisfaction.
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March 2022 by Jamie Blair
I work here! Good people. Makes awesome tubs!
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March 2022 by Milton W
Awesome products and customer service. Definitely worth a visit.
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March 2022 by Linda Whitlow
Absolutely beautiful tubs. Joann showed us how they are hand rubbed for hours to get their finish. This is the manufacturing plant and they will tell you who their retail vendors are. Amazing products.
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March 2022 by TAIMI CESPEDES
Fantastic company amazing product a most have ❤❤❤
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March 2022 by Courtney Fox
Great place
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March 2021 by Henny Roth ( Krausz)
THE BEST CUSTOMER SERVICE!!!!
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March 2021 by Jim Moro
David Novak from service is the best. He was able to ID my part that was needed from a photo and sent it to me with-out question. Great technical expertise and service with a smile. The product is first class as well. What else can you ask for; great products and customer service all in one....
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March 2021 by Kalyn Cook
Mr Sherill is verbally abusive with his customer service and threats. Wouldn’t recommend. Beware! If you enjoy being degraded and talked down to, he’s your man!
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March 2021 by Dwayne Edde
Air tub never worked from day 1. Call support and they insisted tub was installed wrong. No way for me to verify without tearing bathroom apart again. Finally had to fix it to sell my house and found that the air switch/tube was defective all along. Two small buttons in bottom of tub covering air ports came off immediately after installation. After a few years, a couple more broke and none of them would go back on. Called and asked for more buttons thinking they would cost $2 - $3 but they charged me $30 for them and then posted to my credit card a charge of $300 which I'm now having to dispute/correct. Get your tubs somewhere else.
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March 2021 by SoSo DeF
Great place to load. Friendly staff. Load fast. No overnight parking DON'T TRY PARKING OVERNIGHT. YOU HAVE TO A TURN AROUND ABOUT 1/2 mile down the road on the right in a industrial park codersack then come back to back in from the street, very easy to do. Make sure to apply 4ways. Do not try to BLIND SIDE, to Dangerous.
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March 2021 by Zack Bowman
Worked her for a few months, building 2 with Chris R. A complete joke of management! Employees were always smoking pot outside and im the bathrooms which i get blamed for. EVERY EMPLOYEE KNOWS WHO IT IS. But nope it was me who bit the dust! Wouldnt recommend working here. They only care about the people they absoluetly need. (Welders and rollers) anyone else is easily disposable to them.
