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June 2024 by Peter
Good people. Ask for Candice.
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April 2024 by Ms. Brandy
Customer service is awesome. They are very efficient with explaining their procedures.
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April 2024 by ANTHONY BRONNER
My experiences at Nalley Collison Center were great from the beginning to the end. Ashley and Shenna were friendly, extremely knowledgeable, and very professional.
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April 2024 by Shankerria Dodson
When I arrive to get a quote I got turned around due to staff miscommunication. Call in the next day to talk with manager it’s so many excuses. So many red flags at the beginning of the process. Don’t get me wrong I have brought two trucks from Nalley Kia and they do good business. But as far as the collision center a never again. I definitely feel some type of way because I’m spending my hard earned money with no insurance help before I go through this I’ll rather go to another Kia collision center. DON’T WASTE YOUR TIME, MONEY OR PURPOSE.
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March 2024 by Nellie Footman
I would like to thank you for doing such an excellent job with my car Toyota Highlander. Great customer service. Reasonable time is in questions, but I am still satisfied with quality of work. ? Thank you ?
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February 2024 by Jack Koski
If you enjoy waiting 8 days for a reply to repeated emails and voicemails, this is the place for you. If you enjoy having $1600 of rental car fees because Nalley refuses to communicate with your insurance provider, this is the place for you. If you enjoy having your car set off to second repair shop for "final calibration" then that second shop discovering suspension damage that Nalley didn't fix or even find, this is the place for you. If you enjoy being told "your car will be done on X date" and then receiving no communication or return of your vehicle on that day, this is the place for you. If you enjoy having to call them multiple times on that day to finally get through to someone only to have them finally say "its not done yet, and no we haven't updated your insurance" even though you've told Nalley no less than half a dozen times that communicating with insurance is literally THE MOST important part of this process -- more important than getting the car repaired -- then this is the place for you. If you enjoy having your rental car canceled on you while you are out of town and your wife and 6 week old baby are at home depending on that rental car, all because Nalley again refuses to update your insurance company, then this is the place for you.
This is the place for those who want to make their life miserable and spend out of pocket money for a not at fault accident, all the hoping and praying that somehow someway they get reimbursed for the months of out of pocket rental car fees, due entirely and solely to Nalley's refusal to communicate properly.
EDIT: just so everyone is aware, this is a canned PR response from the manager. He already has my email address and we’ve communicated multiple times. He wouldn’t need me to reach out, he knows how to reach me.
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February 2024 by Geor Yin
They had my car from November 20, 2023 to February 17, 2024. Very poor management and body repair technicians. Poor communication and poor customer service ( I believe they are in cahoots State Farm ) who also would pretend to compassion, but all along just giving lipservice. If you call to speak with someone, they would either be in a meeting or disappear. Please go somewhere else for body work. The only thing done correct was the repair on the hood, but it should be for how long they had the car. By Nalley collision in stonecrest Mall, for 3 months, I was in my own prison cause of them saying parts were on back order or some other lies from mechanics. I wouldn't advise anyone to take your car there. Now, I've found other phone numbers programmed into my blue tooth which means someone may have been using my car for personal use.
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January 2024 by kim Roberson
I was dissatisfied with the time of getting my vehicle back , I was charged for calibration that was done on a vehicle that wasn’t necessary. The price was ridiculously high over $1000, the dealership didn’t ask me if it could be done. My insurance company told them no , they went and did it anyway . I would advise never take your vehicle to Nalley collision for anything . I wouldn’t purchase a car from them ever . They do work on your vehicle without your permission.
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December 2023 by Peter Abundant
Great experience ??
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December 2023 by Carolyn Ellis
Perfect Service
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December 2023 by D. Sam
I Greatly Appreciated the Detail Oriented Staff.
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December 2023 by Briana Jones
HORRIBLE CUSTOMER SERVICE. They do not communicate properly! They've had my car for 3 months with no progression! I WILL NEVER BRING MY CAR BACK HERE EVER AGAIN!
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December 2023 by Alba Hernandez
We had good treatment when we first arrived to take our vehicle for repair, and they answered our questions, and during the repair process they let us know the progress.
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December 2023 by Yvette Harris
Great customer service. I was informed each step of the way during the process. Car was repaired and cleaned ad promised on the date it was promised. Parts took some time but that was out of their control.
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November 2023 by Tre' Harden
I had a wonderful experience with his shop. They treated me with amazing hospitality when I dropped off my vehicle and after dropping it off, they kept me informed about the status of my car. They also addressed any concerns that I had promptly. Then, when I went to go pick up my car the work was flawless. Did a great job matching the color. It was like the accident never happened. I would recommend them 100% and I would definitely go back if something happened again in the future.
