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June 2021 by Faryal Naina
Good place
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March 2021 by laquanda Borden
I wish I could give them 0 stars, went to pickup the Uhaul and the lady didn't know anything at all. The person that was in charged of the Uhaul wasn't even at the location. He didn't come and we weren't even able to receive the truck we had a reservation for. The customer service is the worst I had ever seen. Someone need to close them immediately. WORST EXPERIENCE EVER!!!!
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July 2020 by Gloria Mojica
(Translated by Google) the guy didn't say he got paid twice and so on ?(Original)el tipo no dijo q cobró dos veces y demás ?
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January 2020 by Fancy Lyles
Hard to return a vehicle that wasn't rented at there location
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May 2019 by Amahl Lipkins
We The South Bay Project had to move some Sound Equipment and Stage for a gig glad they were right up the street from the venue. They cook care of us
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August 2018 by Dr Erica M Banks
1 star only because 0 wasnt and option. Great uhaul location if you want a stressful move! Awesome location if you dont want your reservation honored. Perfect location if you want someone to push you to your breaking point. You been warned! Happy moving
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November 2017 by Asha Cupid
Calling all day from 9am and no answer feel like I was over charged
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September 2017 by Raed Saadah
Worst customer experience. U-Haul close this place down immediately. This place is giving bad name to U-haul and it will never stop. I had to wait for 1 hour when I did a mobile checkout to cut my time in half!!! These guys lied about the miles out and they overcharged me by >70 miles. I only took the truck from their location, to midtown (20 miles each way) and they charged me 111 miles. Horrible customer experience at pickup and drop-off. Zero understanding of how to deal or respect customers. I will never use this place again and probably never use U-haul b/c of this horrible experience ,,, Also waited to do the drop off and they never gave me a final bill - it was only emailed to me. Best thing to U-haul is to cancel these guys and close them down before they lose their name entirely. If there is a ZERO rating on google review, I would give these guys (-10). Bad.
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August 2017 by Tobias Taylor
Do not use this location. You will regret it.
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July 2017 by Trent Lawrence
Close this location down, and any others ran by who ever is running this one. Purchased the rental with auto pick up using the app, get there at the gas station uhaul location, the app states error, no vehicles assigned to this location, and gives my number to call the district manager. I call him, he tells me just go in to gas station and ask attendant for key . Go in, they tell they are closed at first, until I plead to pick up the key and he goes back and yells for someone in the back. The they tell me they have to ring me up for a new order. I tell them I already have an order, they mess with the computer for about 30 minutes and tell me they have to submit new order. I call 800 number, speak to cust service, they attempts to call the location. The phone rings, they look at phone and don't pick up. I call district manager. He tries calling, the phone is just ringing they don't answer. He asks me to hand them the phone, I tell them the manager is on the phone, they tell me to tell him if he wan't to talk to them, he can call them on the phone. Manager gets so mad he hangs up on me to call them. Finally, they hand me the key. I live 3 minutes away. I left at 4:30, got back with the truck at 7. Returning truck was a nightmare, they told me just put the key in the box. Put key in box. Called 800 number later to verify, was told they gave me wrong info. Was placed on hold for about 45 minutes while the cust service rep attempts to contact someone. Any other option is better than this, use horse and carriage if it's available, or put your stuff in a Kroger buggy and push it across town before you use uhaul. 800 cust service wasn't any better than this gas station location.
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February 2017 by Jermaine Lamar
I made an appointment online. When I showed up to get the truck that I reserved the guy told me he did not have any available even after I told him I made an appointment online he said NO. Granted there were 5 trucks outside and he did not look for my reservation. I had to go to the U-Haul Storage down the street to get a truck. They checked the system and saw my reservation for this location.
