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March 2024 by Ojo Killikelly
Evelyn is the BEST. I walked into the store yesterday frantic because my phone finally told me enough was enough and wanted to move on to its next life. As a graduate student whose phone is her lifeline, I thought life was over, but then came Evelyn; she went above and beyond to help me choose a great phone suited to my lifestyle and helped me transfer all my stuff while I attended my Zoom class in the store – she was very patient, friendly and eager to help. THANK YOU, EVELYN! YOU ARE THE BEST!!!
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March 2024 by Isaac Vadavana
Bad customer service. GO TO A CORPORATE TMOBILE STORE!!! Never go to a authorized reseller store!
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February 2024 by Casandra Hamilton
Customer service needs improvement. Best practices are NOT prioritized. Needed to replace my phone and was told my contacts and photos were backed up and the person who set my phone up decided the info to come over via the cloud versus use the app side by side access which is quicker and more complete. Contacts did not come over so I returned to the store and I asked if there’s a way to retrieve my contacts and was told no. After me standing there in disappointment and asking several times he then gives me a solution for Gmail contact save. The work less attitude is definitely a real thing here at this store.
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February 2024 by Betey Nigatu
I had a sim card issue and Kenny fixed it fast without making me worry
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February 2024 by charlotte martin
I have no problem with the company they will work with you
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January 2024 by Shahid Malek
Worst service I ever experienced. Haven't got my phone yet even after 2 months
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December 2023 by Tc
Went to the store to add a line to my account. I was assisted by Evelyn. She was very helpful 5 stars!!!!
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December 2023 by Kanan Shah
Had to get a new phone because at the end of the year my Samsung s8+ will no longer work on some of my apps in 2024.I decided to get the Samsung s23 ultra. There was no promotions or discounts available for me that I liked so I had to pay full price of $1199.99. There was a $35 device connection fee that I was not made aware of and tax of $98.80. The total cost of the phone was $1333.79. My phone had to be ordered and I was not given a receipt. I was told I would see it in my email. After seeing the bill on my email, I called Tmobile (611) to ask about the connection fee and they said everyone pays an upgrade fee. I asked do you usually tax the upgrade fee? The Tmobile representative claimed that I was not but unfortunately she was incorrect. Hopefully my phone gets delivered today and I can visit the Tmobile store. Everyone in the store was nice but I wished they gave me a receipt that night when I purchased it. Hopefully they will be nice when I tell them to transfer my data to the new phone.
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November 2023 by Nam Lam
The fat lady need to learn how to talk to customers.
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November 2023 by Solomon Smith
If you need an honest and professional opinion on phones, ask for Kenny. He is knowledgeable on iPhone and Samsung ambassador.
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October 2023 by FESSEHA SEBHATU
Kenny the veteran was very helpful I recommend going to him for help
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September 2023 by Scott Locker
I have nothing but good things to say, Kenny was a huge help. I’m older and not too technically smart with smart phones. Kenny was very knowledgeable and helpful to me. Can’t thank him enough!
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July 2023 by James Smith
Mario was nice, quick, and efficient. will come back again
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July 2023 by Lilly Bands
HORRIBLE !!! Don’t shop @ this store!!!!!!!!Store associates will tell you anything. They aren’t knowledgeable about products & will give you the wrong thing.
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July 2023 by የአማራ ልጅ Desta
Leo was very very helpful very easy to talk to with a smile excellent customer service
