-
November 2023 by Hazel Dorsey
Jarrod and Sam were very professional and knowledgeable. They were able to answer all of our questions and provided us excellent customer service. We ended up purchasing a king size and queen-sized mattress set! Thank you, Jarrod and Sam!
-
November 2023 by Dr. Antwanya Herbert
Jarod and Sam were excellent in providing service to me and my family! They worked out an affordable deal for us too! You have to ask for them if you want excellent service!
-
November 2023 by Nico R.
Amazing store, I had the help of Sam who was very attentive and got me an amazing deal. Love him, love the vibes definitely recommending this place to anyone who wants to buy a mattress!
-
November 2023 by Patrena Cody
This was a very pleasant experience. Courtney was very patient and knowledgeable. She was very concerned about my sleep issues and made sure I tried each mattress. I came with a budget and she tried hard to make sure I had the best possible mattress for my budget .What an asset to your company. Please give Courtney a promotion and a raise!!Dr. P. Cody
-
November 2023 by Channing Smith
I was assisted by Courtney today. Courtney was extremely polite and understanding as well as displaying an indepth level of product knowledge. Courtney made me feel as though she was genuinely concerned about me as well as my sleep hygiene.I will definitely purchase Mattress Firm products in the future and I hope I will be blessed to interact with Courtney again.
-
September 2023 by Oleg Borunov
Fantastic service. Knowledgeable and courteous staff. Great selection. Our sales agents, Jarrod and Courtney, did a super job at getting us the information we needed to make an informed decision. They worked with us (without pressuring us) through the whole process. We came away with the bed of our dreams (pun intended :-) at a price that works for us! Thanks Jarrod and a Courtney!
-
August 2023 by Jodi Williams
Great experience both times I used Mattress Firm for my client’s home. I received stellar customer service with on the phone selections. And being able to make a purchase and schedule delivery on a Sunday afternoon is an added plus. Mattress firm will continue to be my go to source for my clients!JodiJodiLynne InteriorsHuntsville, Alabama
-
August 2023 by Tash
Jarrod was so helpful! I needed a queen mattress quick for an unexpected guest. I didn’t have a large budget and he got me everything I needed with a quick delivery date! I’m extremely happy with the purchase as I got a better quality mattress than expected and all within my budget. Wonderful experience!
-
August 2023 by Maneka Smith
My husband and I stopped by Mattress Firm on a whim and ended up leaving with 2 beds for a great deal! Thank you Sam for your assistance and expertise. We really appreciated it!
-
July 2023 by D Anthony Golder
Very good customer service. Elizabeth was very helpful. I asked lots of questions. She is very knowledgeable. She asked me questions also so that she could best assist me with my shopping experience. This is the best customer service that I have had in quite some time in a retail store. She was also very pleasant and approachable when I first entered the store. No high pressure sales but I ended buying today based on my experience with Elizabeth
-
July 2023 by Ashley Everett
If you’re ever in Stone Mountain off of Rockbridge Rd MAKE SURE you stop in to see Elizabeth at Mattress Firm! My fiancé and I decided to stop by in search for a king size mattress along with the pillows, box springs, and mattress protector for the new home we’ll be moving into a month before we get married. Not only did we end up leaving with exactly what we wanted thanks to Elizabeth, but at such a GREAT PRICE! I’m telling y'all … the price is unbeatable compared to any other company out there with everything we left with. Elizabeth was not only very patient and helpful when it came to finding what was just right for us, but was also extremely funny which took the stress of such a big purchase away. From start to finish she showed how knowledgeable she was about each product and her confidence really helped make what we thought would be a stressful process completely smooth. Elizabeth definitely deserves more than five stars but unfortunately this is all I’m allowed to give. I’ve done my part but now it’s time for you to do yours … stop in and see my girl Elizabeth for all your mattress buying needs located at 1625 Rockbridge Rd in Stone Mountain, GA … I PROMISE YOU WON’T REGRET IT!
-
July 2023 by Lindsey F. Morris
The sales man Fred was great, he explained everything to me in a way that I was able to pick the best mattress for my back. I personally recommend a nice raise for Fred because he is most definitely a mattress expert and a great asset to your firm.
-
June 2023 by Patricia Wooten
The store associates were very kind & greetable. We were there to buy a mattress topper (firm) which the store didn't have for our mattress. Therefore, the associate assisted us in buying the adjustable base for our mattress that has the lumbar, head & foot support alone with a vibration options. I can't wait to try it!
-
June 2023 by Niamarii Bratton
The sales rep was amazing, the was when it was time for the delivery, it was the worst experience EVER! I ordered my mattress on monday, I was told that it would be delivered thurs. When thurs came, I got a call saying they were 10 mins out, then I get a call immediately after from a dispatcher saying they were lost and did I know of any landmarks. I told her I just relocated and I wasnt really familiar with the area. Then I asked if they can use the gps on their phone. At that point she merges the driver onto the call and he tells me that the company gave him the wrong address code for whatever app the were using to direct them to me. I then asked him, was it against company policy to use google maps for my address, he responded I already have too many deliveries on my truck and I am 30 mins from where you are and I am not working past my out time. So he hangs up and the dispatcher told me that she would have the sales person call me to reschedule. No one called, the next morning I called the store manager and informed him of what happened, he told me that the company told him the truck broke down. We came to an agreement after I explained that, the behavior from the driver was ghetto, and this was the worst customer service I have ever experienced. The store manager told me that they reschedule my delivery for sat (today) and I was placed as the 16th delivery-which is crazy. I get a call saying they were 10 mins out and after 45 mins I called the store and the sales rep told me that they went to the wrong place and would need to reschedule. I explained what happened and told her I will just order from amazon and to give me a full refund. The sales rep was extremely nice, but the rest of them need to be replaced. Bow
-
June 2023 by Vanessa Walker-Wilfong
Elizabeth, the sleep expert that helped us was amazing! She went above and beyond to help us fun the right mattress for us and worked out a sale price we felt comfortable paying! We love our new king size bed and we’re very pleased with the speedy delivery too!
