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November 2023 by Boom
Walmart has no reliable workers. They are always calling out so no work can be done in the Bay area. Need to fire old staff and find new workers that actually need a job.Service: Tires
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October 2023 by Yolanda P.
I don't think heated is the correct word. I arrived at the center at 945 am for a scheduled 10am appointment and caught hell from the moment I walked in; I honestly should've turned around and went elsewhere. I walked in for my 10 am and they had me and someone else booked for the same time. They went ahead and took me. I booked my oil change and went into the store at 0943 I got the alert my car had been checked in -- at 10:22 another alert that my car went in for service (via text message and the Walmart app. ) at 11 I finished my shopping and gravitated back to the tire center. I arrive at 11:05 and waited 15 more minutes. I checked the app and my car showed an "error." I go to the counter and I can see my car hasn't moved - when I inquire nobody knows anything- my car and someone else's blue Nissan was mixed up and they had received service and left. Now it is 11:51 and my car is just now being taken on for an oil change at-least I thought so. I received another notice at 12:13 that my car had started service. No one offered condolences or apologies. They seemed to be overbooked and it affected everyone that came in on time with an appointment . I had several other things scheduled today including my car getting detailed and tire services elsewhere that is now canceled and deposits down the drain because an oil change is now on hour TWO. I was on the phone and my car had just cut on to be moved at 12:20 I know this because my car phone connected to the Bluetooth and my sister could no longer hear me so she hung up and called back informing me she could hear the car being moved . Here it is 2.5 hours later and no car. Finally at I was able to pay and receive my car -- At 12:30 they began to quote 3 hour wait times to incoming clientes. I literally had to request a manager whom took their time appearing and was nothing more than RUDE when asked for an apology and explanation !He raised his tone and spoke to me roughly and continued to cut me off the whole time. Kevin does not need to be a face you speak with when looking for a manager I'd rather they send someone else . Either way I called corporate and hope something is rectified
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October 2023 by T MC
Kevin is horrible , he been there 15 years said he was the mgr ( when asked for his manager he hides and doesnt want to provide) and run the place so inefficient . went in for an oil change called ahead was told no appt needed get there and told there are cars ahead of me with appointments and he may not be able to get to my car . There is an oil bay an ire bay 1 car was in oil bay 3 waiting for tire ., this buffoon uses both bays interchangeably- meaning - even if it is one car ahead for oil he will pull that person off oil to help with tires - even if im waiting cause tires were waiting -so now y-ou have oil and tires backed up vs - get your oil changes out - no more customers-then go help tires ( you have a whole dedicated bay to oil changes. they have an inefficient idiot at this location - spend some of that remodel money to recruit someone competent .
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August 2023 by Melissa Austin
Horrible service! I was heading on vacation and just needed a tired changed, so that I could continue my drive. I arrived here at 10 am to get 1 tire changed. I was told that they had 3 cars ahead of me. After 3 hours of waiting , I went to ask Kevin how much longer it would be for my vehicle. I was told that I was next to be pulled in. The technician then pulled another vehicle in for tires. I approached the desk again, to ask about my service to be told that there was an appointment waiting and it would be another hour wait. I literally wasted 3 hours of my life waiting for something that I never received,1 tire! Three hours and 36 minutes waiting for nothing. Do yourself a favor and go elsewhere. I have never been so disappointed in an establishment in my life.
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August 2023 by Karen Jackson
The sales associate asked the make & model of the car. He looked it up & then walked me to the aisle & said “This is it”. I purchased the battery & bought it home only to find it was the wrong battery. When I tried to return it I was told because they didn’t install it, I can’t return it. When my husband got upset, they called the police!
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July 2023 by Dan Brown
Don't bother coming here for an oil change. Twice now, with two different vehicles, my family has tried to come to this location for an oil change and to have tires balanced and rotated. Twice, they have waited an hour to even look at the vehicle, and upon bringing it into the bay, took 30 minutes to decide that the oil drain plug was too tight and that they can't service it. It is absolutely ridiculous for that to happen once (incorrectly, I might add). For it to occur again means this is their tactic for not actually doing any work. Save your time, go literally anywhere else.
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July 2023 by Carla J. Owens
Poor customer service from the time I arrived. Staff away from desk, but within eyesight. Did not stop personal conversation until I called the department. Staff had phone on their person and then pretended to not know I was waiting at desk for car service. Staff observed stating with at least 2 customers how they should not have worked the department this date and expressing frustration as did not want to address customers. Items on desk blocking CC machine. When a lady expressed having challenges using the CC machine due to items blocking the machine, staff had attitude about clearing store items out of the way. My issue was, I bought a tire approximately 2 months ago, and they did not honor any warranty nor the insurance on the tire. Reason given was tire was removed in order to place spare on car. When does that ever make sense? If your tire blows out, to get home or to safe environment you put your spare on. I don’t recommend this store, nor paying for the tire insurance. You can have them remove.
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June 2023 by antwine` gilmore
The Customer Care Service is always polite and courteous. Even when they don't have items in stock to service your vehicle.
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June 2023 by Hayward Walton
Waited 3 hours to say they didn't have time to change a tire, but they stayed outside helping a lady that didn't even check in for a whole HOUR.. I guess a big butt and smile is what it took.. negative 5 stars to Herbert..
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May 2023 by Juan Baisden
Called in this morning at 0715.They stated that it would be a 4 hour wait for service.I asked what time they opened, on the web it says 0700. They said they had 2 appointments and 2 walk-ins ahead of me. I asked "how do I get my name on the list?" She said it's first come, first served. Then she hung up the phone.DON'T WASTE YOUR TIME.TIRES PLUS is literally next door.
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April 2023 by Danielle Davis
Was told that there was 2 cars in front of me and an hour wait time. Reached here at 3:22, watched the 2 cars that were “in front of me” come and leave and it is now 6:47 and I am still waiting. Got pulled into a garage at abt 5:00 to do an oil change when I specifically told them I was here for a tire and they told me they had the tire in stock…. Pulled back out of the garage and now still waiting. Don’t waste your time! The manager doesn’t care and admits that they have bad customer service and that he’s not holding us hostage. So please go to Discount Tire instead it’s right across the street!Service: Tires
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April 2023 by Private Chef Atlanta
DO NOT GO HERE PLEASE THEY WILL DISAPPOINT YOU AND WILL MAKE YOU WAIT FOR 3-4 HOURS WITHOUT SERVICE NO CARE IN THE WORLD.Service: Tires
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April 2023 by Cole Miller
They do not sell oil dipsticks. Will not honor tire warranty.
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January 2023 by S. Franklin
2 very different experiences: 1 ordered tires, made an appointment, service was fast and friendly. I vowed to return. Came back for an oil change (they don’t take appointments) slow service, right as I was leaving they tell another patron whose been there 2 hours they are out of oil (all synthetic and synthetic blend). Like y’all couldn’t warn nobody before they wasted everyone’s time.
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January 2023 by john green
Worse customer service if you want to call it that. I waited almost 2 hours before being told we pulled in you're vehicle only to remember that this lady was ahead of you and now we can't change your flat tire in 30 minutes before we're close. I never left the front counter and they never said we might not be able to get to you. My previous visit they put a new tire on my truck and used someone else lug nuts on my truck that wouldn't come off. I'll never go to Walmart Auto Tire Hudson Bridge, Stockbridge, Ga again.