-
April 2024 by Alex Dawson
The property manager Alexis is a bright and helpful young lady. Informative and seemed to genuinely enjoy our conversation. Will recommend SecurCare to people in the future
-
April 2024 by Byron Gunn
DO NOT GO HERE THE PROPERTY MANAGER LIES AND STEALS ALSO THREATENS THE ELDERLY!!!!
-
April 2024 by Lame Lame
My name is Rose Rhodes and I have had a storage unit G-14 at the Securecare Self Storage at 7428 Davidson Cir. Stockbridge Ga 30281 for over 3 years. I recently had problems with someone hacking into my bank accounts and in turn it sent back some of my payments to my storage unitwhen I filed disputes with my bank for the fraud on my accounts. I called them to explain what had happened and to see if I can just pay whatever wassent back and keep my unit I spoke with the property manager named Alexis and she refused to try and work anything out with me, was rude and veryunhelpful telling me I must pay to vacate my unit. I told her ok and asked her how long I had to do this she told me 1 month i said I will be in at the endof March beginning of April to pay and get my things. I came in on 4/4/24 to make a payment of $1,275.00 to be able to get my things Alexis was not inthis day ( I cant lie I was happy she was not because anytime I called there or tried to get a problem resolved she had been extremely rude and unhelpful)anyways I dealt with a pleasant woman named Diane who assured me that as long as I got my things from the unit by Monday 4/8/24 that everythingshould be fine I explained to her that work a lot and may have to come on Sunday when I was off and she assured me that was fine she even went asAa far as to get me a temporary gate code to access the property on Sunday. (All of this on a recorded line mite I add) So on 4/6/.24 my mother andgentleman whom she hired with a truck went to the location to get the items from my unit G-14. She was rudely met by Alexis who told her that our thingsare no longer on the property and that my unit was cleaned out that morning because I only had 48 hours to get my things out and I didn't pay them $100( which I most certainly did and have a receipt to prove) my mother got very upset and was crying she called me to have me speak with Alexis who was onceagain rude and just mean she seemed to even be enjoying the fact that she had made my elderly mother cry because our family heirlooms were in thestorage unit along with things we can not replace from my brother and son who had recently passed away. I explained to her that Diane had told me thatI had until Monday morning to empty out my unit and had even given me a temporary gate code to come on Sunday and get my things, she basicallytold me I was lying and that I only had 48 hours and to bad my stuff was gone and she couldn't do anything she also made my elderly mother leavevisibly upset about the situation. And forced her to leave the property. Which she did. I called the customer service number and told them about thesituation and they did nothing they created a ticket #NBSD-86226 and told me that Alexis's boss would be calling me shortly. They never called. I needmy things that I paid $1,275.00 to get period I am not going to lose my mothers important heirlooms and my things left by my son a deceased brotherbecause Alexis is a horrible person. First off why would I have been given a temporary gate code to access the property afterhours if I was told I had toget my things within 48 hours (again calls are recorded so all of this is on record) also what happened to the $100 I supposedly did not pay but havea receipt for?? Also why was the unit cleaned out the morning of 4/6/24 if that was not even 48 hours later in the first place (even if I was told 48hours which I was NOT) it would have been by 5 pm on 4/6/24 I should have gotten my things out by but my mother was there to empty the unit at2pm on 4/6/24 and told that my things were no longer on the property and she cant get them even if I offered to pay the $100 which I already paid TO GET MY THINGS!!!
-
April 2024 by anna walker
Diane is amazing!!! Great customer service I highly recommend!!
-
April 2024 by Heather Hewett
The woman I worked with her name is Diane was a joy to work with she helped me and made sure to make me feel like I was important as a customer and went above and beyond to help me. I had called in a few days prior to dealing with her and got some lady on the phone named Alexis who was completely rude and had a horrible attitude spoke down to me and acted as if my call was bothering her, so I of course I was dreading having to come in there to pay to vacate my unit a day later thank god I was pleasantly surprised by the woman Diane who Answered my calls that day and who I delt with when arriving to the office she made the process easy and she was friendly knowledgeable and accommodating even staying a little late after she was supposed to be off so that I could pay what I needed to pay for my mothers things not to be auctioned off. I would definantly recommend going there if Diane is working but never when Alexis is working she is awful.
-
March 2024 by Vanquez Overton
Alexis is a keeping this property in good standing and provides exceptional service.
-
March 2024 by Jermon Barker
Alexis never has attitude and never makes me feel like my business is unwanted. Thank you
-
February 2024 by Juron Haygood
Alexis is an amazing manager and great with communicating with letting me know when Im about to be late on a payment or just keeping me updated and just a kind person I truly think that she deserves a raise
-
February 2024 by Anthony gibson
I've never had a bad experience when dealing with Alexis. Definitely wouldn't want to deal with anyone but her.
-
February 2024 by Erin Washington
Alexis was so helpful in my time of confusion. Thank you for hearing and understanding me.
-
February 2024 by Jarell Pritchett
Alexis is great best Auction experience I've had. Will be back
-
February 2024 by Diane Burns
Alexis is amazing. Storage is clean and easy to access. Would highly recommend this facility to family and friends.
-
February 2024 by Fred
Alexis I think her name is, was very friendly and attentive. Usually have bad experiences with storage places but she made it go smoothly 10/10 experience
-
February 2024 by Vikkalynne Abdullah
I’m new to the area. Alexis was great at helping me get my bearings and was very informative about my storage options! I’ll certainly return!
-
February 2024 by Antonesha Youngblood
Alexis is fantastic and bright. Great to talk to and down to earth. Cool place to rent
