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“These ladies had this location smelling wonderful, they had the best music playing, they were friendly and helpful and we chatted like old friends, best metro I’ve ever been to, hands down ?”
“My experience with Adeshia was delightful and wonderful ,she’s “A”plus with customer service beautiful and pleasant ,have such a wonderful smile that lights up the day ..she hands down the best ever.! She works fast has great confidence”
“Happy Monday y'all at the first of the month got to go to Cricket service and you get a chance membership for a whole year be blessed not stressed let's get it”
“Katherine was a superrrr rep!! She helped me with my issues and was very informative! Friendly and polite until the very end. Will definitely be back in the future.”
“I love this store. I changed from another carrier a couple of years ago. The expertise, care and honesty that the staff always provides is why I only go to this specific store. Regardless of who I've dealt with over the years - they have all provided a quality experience. Keep up the good work. They must have great Leadership!”
“10/10 .. I have actually been here a few times throughout the years to have my kids phones and tablet screens replaced and I must say they are the most affordable and fastest in the area. Kim is always the one to help assist me and she is the sweetest. I will not go anywhere else. Thanks kim”
“Susie gave me some of the most kind, thoughtful, engaging, and just downright phenomenonal customer service I ever received. I came in to deal with a mistake another employee made and she handled everything with so much care and grace and took care of me like I was someone in her family. She definitely needs a promotion or raise!!! Couldn't have asked for a better employee to help me with my phone!! If you're going in for a new phone or anything please ask for Susie ?”
“New manager by the name of Bernard helped me tremendously and made things right. He's the epitome of great customer service. I never liked coming to this Metro store but I will from now on. Thanks again Bernard.”
“I won't lie, I've avoided T-mobile stores because i wasn't a fan of the customer service during the merge. (Former Sprint customer). I HAD to visit the store because my phone screen went out and my replacement was sent to the store for pickup and exchange. It was the best experience. Lexx took care of me quickly, recovered what could be recovered without access to the screen, service was fast, friendly, seamless. AND I left with an Onyx studio upgrade. ??”
“Dredful managers! I was trying to buy the bose 700 sub and sound bar, massage chair, TV, and possibly a couch. Supposedly a manager quoted me the bose 700 sub at $599 and sound bar at $999. I agreed, and went to check out. All of a sudden Im told its $2100... Instead of offering to meet me in the middle or honoring her word, a lot of crap excuses and trying to blame me for her misquoting the price occured! Couldn't believe my favorite electronics store is hiring people who care so little about their customers. No wonder fewer and fewer people visit that store now! Im very dissapointed with them! They didnt even try and make it right! Just said it was my fault, and if I didn't want to buy it, they could care less.
Update! Justin the Manager honored the price, and made the situation right! The sales rep D'Andre was exceptional, Tenisha at the check out was very pleasant also! They made me feel appreciated and valued as a customer! So, im changing my review!
Deborah, and the other lady that was with her both are still terrible, and catch an attitude very quickly. They act as if I should feel privelaged to be in their presence. Even today she was snarky when she had to adjust the price, and you could just tell she didn't care about her actions at all. Horrible!
I strongly reccommend you go to D'Andre for your sales needs, and if you need a manager Justin was awesome! If the assosiate name is Deborah, I'd run out of the store!
As for check out time, ask for Tenisha! That girl was amazingly pleasant, and those 3 employees are the only reason im taking the review up to 4 stars. As the two ladies who claimed to be managers, were actually NOT.”
“Dymetra worked hours with me on 3 cells, including transferring companies, data, trouble -shooting, and making sure all was good with the world.
She is over-the-top, offered amazing customer service, and was friendly, too!
Ask for her!”
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“Jada was amazing, she was friendly, very knowledgeable and answered all my questions. She was patient and even stayed helped me even though it was passed time for her to get off. Her customer service skills are phenomenal. I’m very please and will send everyone I know to see Jada.”