Big Lots in Mays Crossing offers a variety of furniture and mattresses, with furniture delivery and leasing programs available. However, customers have noted a decline in overall selections and cleanliness at this location. While some employees, including the manager, are helpful and knowledgeable, others have struggled to assist. Issues like dusty conditions, limited stock on items like mattress frames, and broken clearance models have been reported. Overall, the experience can vary, with some customers having difficulty finding what they need and expressing concerns about the store's upkeep.