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October 2023 by Christopher Steedley
Easy to work with, very proffesional and all furniture stayed in perfect condition in the climate controlled unit
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June 2023 by Joe Piper
Very friendly and helpful to the City of Statham Government.
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April 2023 by Jennifer Hannah
Great lot that is easy to park in, but I left because in 6 months there I only had to put my gate code in once. The gate was always wide open. Someone entered my camper and stole several items. I’m mad at myself for staying as long as I did.
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December 2022 by Chris Robim
I fail to understand how anyone or any storage business can keep doing buisness the way this location is handled. We moved our belongings out of one of the units at this location due to roaches found inside our items, and are seriously considering canceling and moving out two other units as well, one company and one individual. In 7 months of personal usage, an attendant has only been on site 2 times, despite being within buisness hours- 2times!! The self service kiosk has only worked for maybe 1 month in the last six, no one ever answers the phone, and customer service is managed 3rd party. My online log in does not show any units rented, and the last time someone was on site, they changed my gate code, so after moving out of one unit I no longer have access to my other personal unit. For the monthly price, no support and hassle to access, this location is NOT worth it
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November 2022 by Tony Kendrick
Corporate is lousy (2-stars). The local staff is good (4-stars). They expanded the parking area (we park our travel trailer there) and “corporate” sent me a text that they were going to tow my RV if I didn’t call right away. The local staff apologized for corporate sending me the negative tone of the text. I needed to move my RV to the new spot - against the fence which is overgrown with kudzu vines and is already growing on the ground under these new spaces. I pulled up the vines as best on my new space but encroachment from other spaces is going to become a problem pretty quick. We sometimes are away from the area for 3 or 4 months - I shouldn’t have to deal with invasive fast-growing vines. I’m concerned that the vines are going to end up growing onto my RV and damage it. This isn’t the first time corporate has sent aggressive threatening texts. Previously they texted me that they were going to begin adding an insurance fee if I didn’t select an insurance package to insure the contents of my storage unit. Again, I called and explained to the local staff that I’m parking my RV and I don’t have a storage unit. They apologized that corporate sent the insurance (threat) text to everyone and the corporate program doesn’t recognize that it doesn’t apply to those who are renting an outdoor parking space. I am an excellent customer and have automatic bill pay and I’m never late with my payment. I’ve been renting my parking space for over a year at this location. I don’t deserve corporate’s strong arm texts as if I’m a scofflaw. Right now I’m worried about the invasive kudzu and whether the local staff will keep it in check. Oh, and the gate access isn’t working and the lot is always open. Not very secure. The 4-stars is for the local staff (5-stars if the gate and kudzu are taken care of 24/7). I give corporate 2-stars for their arrogant and aggressive tone of their texts and rudimentary algorithms.
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October 2022 by Brenda Manning
I talked with Meghan at USA Storage in Statham,GA. She was extremely helpful, kind, and so patient - even though it was close to her closing time for the day. Do not believe I would have gotten through the gnarly process without her expert helpfulness. She is certainly a credit to your organization...an asset as she, should never go unnoticed or unrewarded. Thank you Meghan...
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July 2022 by Terry Engler
Megan was amazing and super knowledgeable. She went above and beyond making sure I understood what the pricing would be.
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June 2022 by kasey k
Megan was very professional and helpful!! I would recommend US storage to everyone I know!
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May 2022 by Ashley Millholland
Megan is very friendly and helpful. She has made my experience great!
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May 2022 by Amanda Meadows-Mathis
Excellent customer service! I would definitely use them again.
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April 2022 by Jimmy Antwine
Megan helped me rent my unit today. She is very friendly and professional and helped me with anything questions I had. I highly recommend doing business with her. Thanks Megan again!
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January 2022 by larry talbert
They’re really easy to deal with the units are super clean. Manager was very accommodating and helpful!
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December 2021 by Kelli Lewis
The manager at the Statham, GA location is so friendly and helpful. He made the process of renting a storage unit easy and quick. I was shown a few different units before making a final decision on the size, which is so nice! Who would want to rent a unit too big and waste their money?! Overall, a pleasant experience, and I’m very satisfied with the products and excellent customer service.
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December 2021 by Tim Williams
This is a very nice, well managed, establishment. Gary Huggins in particular was very informative, profesional and kind with giving me a discount which was very unexpected but much appreciated. He helped me to figure out what would work best for me and my situation. I would definitely recommend this place to anyone with storage needs.
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December 2021 by Amber Odom
This is my first time renting a storage unit. Gary in the office was very friendly and helpful. He even took me on his golf cart to show me where my unit was. I will surely recommend this place to everyone. Thank you Gray for the great customer service
