It is IMPOSSIBLE to get a human being on the phone. Don't try to get "customer service" on the phone, you will be wasting time.
July 2022
Made me wait 2 weeks just to tell me they can't repair my windshield due to a previous accident. Car was repaired professionally before-hand. Wasted my time while a local shop had my car repaired within an hour. Not to mention for $200 less.
September 2020
After my appointment was missed, and a promise that they would be in first thing the next morning, the tech didn't show up till the afternoon the next day. And the windshield leaks now. Waiting to see if they make it right.