Rack Room Shoes has been a trusted footwear retailer for over 95 years, offering quality shoes for men, women, and children at value prices. They carry a wide variety of nationally recognized brands and exclusive labels in athletic, comfort, dress, and casual styles, ensuring every family member can find shoes they love. The staff is generally helpful and friendly, with some employees providing excellent customer service, making shopping a pleasant experience. Customers appreciate the genuine and sweet interactions, especially when assisted by staff members like Candice, who goes above and beyond to help and engage in friendly conversation. However, there are concerns about the in-store experience, particularly related to shoe hygiene and safety. One customer shared that shoes tried on and returned to the shelf may be dirty, leading to health issues like foot fungus, and expressed frustration that the store did not address the problem. Additionally, the in-store selection can be limited, and sizes may only arrive periodically. The store's buy one get one deal was also viewed as unhelpful since it doesn’t allow for mixing and matching. Overall, Rack Room Shoes offers a variety of shoes and good service, but some issues with hygiene, selection, and promotions may affect the shopping experience.
Been here so many time for me and the family great prices on a Variety of shoes
April 2024
Candice was so helpful and pleasant. Her customer service was excellent. It was so refreshing to shop somewhere and not feel like a bother for needing help or asking questions. Her level of service to the customer was genuine and unmatched. Will return!!
June 2023
Candice was absolutely amazing to us. we came in to get a few pair of shoes and she was carrying amazing, genuine, sweet conversation while having amazing customer service and still getting us checked out. she complimented our shoes and was just so sweet!
