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May 2024 by Hazel Hendrix
Quality and service is great! Melinda Lanier does a great job. Thank you !
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February 2024 by rose gibbs
Had an issue with some furniture I purchased and they made it right. Good customer satisfaction!
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January 2024 by Rose G
I purchase a chair with ottoman for my bedroom. A few weeks after purchasing, I noticed the feet on the ottoman and the chair were not the same. I specifically told the representative that I wanted the ottoman feet replaced with the light colored ones. The feet on the chair were a light oak color and on the ottoman, the feet were a dark mahogany color. The representative told me she would order the replacements for the ottoman. When they arrived the delivery team took them out of the box and they were all dark. I sent them back and called to express my disappointment with the feet. I was told by the sales representative that they could be ordered but I would have to pay for them. I refused to pay. She said they could take the feet off another piece of furniture. I agreed to that. When the delivery guys brought them, they were still not the same color. I bought this to the delivery persons attention and he said they were close enough. I accepted them because I was extremely tired of dealing with this company. Good customer service should have paid for the cost of replacement. They have lost a valuable customer.
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December 2023 by Jacqueline B.
The only furniture store you need to get exceptional furniture and customer service! I've been getting our home furnishings for over twenty years with quality furniture and best prices around. Sincerely, Jackie Butler
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November 2023 by Steve R (sreddog)
awesome service! From sales to the furniture being delivered!
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November 2023 by Kate Sexton
We had Excellent service, very friendly and knowledgeable staff always willing to help. This was our first couch purchase so we went back and fourth a lot?spending hours in the store. We finally got one and had it delivered today! Delivery was just as great as the service at the store! I will definitely be buying from LA waters in the future!
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July 2023 by Shelby Oddi
This company was so helpful when it came to helping me find a bed frame in my price range, style and, colors I was looking for. They answered all my questions and sent me a ton of different options to choose from! The ordering process was so easy with their help! Will definitely be ordering more from this company !!
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March 2023 by Anne Blackwell
Susan was a true professional. She advised, was friendly and helped through fabric selection process. This was a good experience for someone who needed some guidance and a lot of patience.
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February 2023 by Gary Nobles
This place treats you like family!! My wife and I purchased furniture there over 40 years ago. When Lee and Lloyd’s grandfather was there. My wife and I’ve purchased some more furniture there, and also a burning pellet stove, tables ect.. after building our new home in Nevils. Tonya was such a help to us when we were there purchasing our living room furniture. I still return there often to get pellets for my pellet stove/heater. Whenever I walk in they know exactly who I am. They never one time of all the times my wife and I have been there, did they push anything on us to buy! Or try to sell us anything.So if you are looking for furniture or anything for your home, go by and check these folks out!! They are the best! Tonya, Lloyd, Lee!Thanks for being so nice and helpful!! We love all of our purchases!!God bless, sincerely Gary and Tammy Nobles.
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January 2023 by Cari Howze
Wonderful experience with Mr Loy. Very professional and not pushy at all. Made our furniture shopping very pleasant. I would recommend this store to anyone.
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December 2022 by Julie Collins
Susan is an expert at sharing wise counsel on furniture options that help you & your family make excellent choices. The furniture is well made with the highest quality so you can trust that what you select for your home will be look fantastic and be just right for your room. Customers are cared for with utmost attention and expertise. A stellar experience shopping with them.
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November 2022 by Tara “Colbert” Mattox
Buyer beware! Do not patronize this business! They are not a professional nor honest furniture company.My purchase with this establishment was a King Pillow Top Mattress on August 26, 2022. After a $200 store promotion, in total I paid $1,381.32 for two box-springs and the mattress itself. They were delivered September 2nd.A month later, on October 3rd, I contacted the store and spoke with an employee named Joe, and explained that the mattress was already caving in. He said he would send someone to come take a look. I received a call on October 11th from an employee named Willy and we scheduled the visit for October 18th. During this consultation, the indent measured exactly 1.5 inches deep, which is the measurement I was informed the depth that is significant enough to concede an issue. The business was slow to move forward from here. I was bounced around from associate to associate on several different phone calls so I visited the Statesboro store in person on October 21st.I arrived at 10:30 am and asked to speak with Melinda the sale associate that assisted me in the sale of my new mattress. Melinda was very apologetic, though I told her it wasn’t her fault; it was the mattress. Sandra, the owner had entered the conversation with Melinda and myself, in an unprofessional manner. She took the time to argue that it was my care of the 4 week old mattress that has caused the issue. I reminded her that I had previously owned two pillow top mattresses without ever encountering this issue. Eventually, I was offered to exchange my mattress for one of equal or lesser value. After looking through their mattress selection, I decided on one that was the same price as the one I previously purchased, but Sandra would not honor the $200.00 discount on that mattress nor refund the difference on a lesser price mattress.This business had the opportunity to admit their fault and easily remedy this situation. This should have been an easy and fair exchange of mattresses, but the policies that this business employs are not buyer friendly! Poor quality mattresses, slow service, rude owner; Caveat emptor!
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November 2022 by Tara Mattox
Buyer beware! Do not patronize this business! They are not a professional nor honest furniture company.My purchase with this establishment was a King Pillow Top Mattress on August 26, 2022. After a $200 store promotion, in total I paid $1,381.32 for two box-springs and the mattress itself. They were delivered September 2nd.A month later, on October 3rd, I contacted the store and spoke with an employee named Joe, and explained that the mattress was already caving in. He said he would send someone to come take a look. I received a call on October 11th from an employee named Willy and we scheduled the visit for October 18th. During this consultation, the indent measured exactly 1.5 inches deep, which is the measurement I was informed the depth that is significant enough to concede an issue. The business was slow to move forward from here. I was bounced around from associate to associate on several different phone calls so I visited the Statesboro store in person on October 21st.I arrived at 10:30 am and asked to speak with Melinda the sale associate that assisted me in the sale of my new mattress. Melinda was very apologetic, though I told her it wasn’t her fault; it was the mattress. Sandra, the owner had entered the conversation with Melinda and myself, in an unprofessional manner. She took the time to argue that it was my care of the 4 week old mattress that has caused the issue. I reminded her that I had previously owned two pillow top mattresses without ever encountering this issue. Eventually, I was offered to exchange my mattress for one of equal or lesser value. After looking through their mattress selection, I decided on one that was the same price as the one I previously purchased, but Sandra would not honor the $200.00 discount on that mattress nor refund the difference on a lesser price mattress.This business had the opportunity to admit their fault and easily remedy this situation. This should have been an easy and fair exchange of mattresses, but the policies that this business employs are not buyer friendly! Poor quality mattresses, slow service, rude owner; Caveat emptor!
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November 2022 by Courtney Pollard
Very nice clean store with lots to offer just a little out of my budget. But the furniture seems worth it very strong and heavy duty. I wish the website would allow you to shop from it.
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August 2022 by Lyne Miles
La waters stands behind their product and serves with honor. They went above and beyond to make us happy. Make the trip and give LA Waters your business. They will earn it!
