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August 2023 by Latwane Allen
VERY BAD EXPERIENCE and MONEY LOSS!!! Order my child package that was two hundred and thirty dollars all she receives was plaque and cap and gown when call about other items lady had nasty attitude no refund all she kept saying is sorry and it's been a long time ago haven't even been three months but a long time ago ok cool.
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May 2023 by Demian Ingerman
Excellent customer service
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July 2022 by Brittnee Youngs
IF they send you your order, it will be after your ceremony and will either be incorrect or poorly made. They won't answer your requests for a refund either. Check the reviews about this company nationwide. They are scammers.
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April 2022 by Bruja Kahlo
Only giving one star because I have to. Been trying to reach them and no one answers, emailed them with no reply. Need to place an order for 2 rings that are in the book but not on the website plus have a few questions. It's ridiculous that I legit have an order and no one is answering the phone to help. Not the best customer service, I can say that.
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May 2021 by angela kalkbrenner
Terrible experience! Its my son’s senior year and he was missing a item that I was told was no longer available even though I paid for it! My advice for future parents is that you don’t trust this company to do the right thing. Order as early as possible and double check everything. They did send a “replacement item” but its not his size or what he wanted. Its cheap and at this point a huge let down. So disappointed.
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May 2021 by Jayme Wotring Hullum
I ordered my daughter’s high school class ring from them and it was beautiful. They also have payment plans that are so very helpful
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April 2021 by kacey headrick
Placed Graduation announcement order in December, item description clearly stated “...Includes your date, time, and place of graduation and formal elements. Includes inner and outer envelopes.” Received our announcements yesterday- NO time, NO date, NO place. I basically paid $136 for fancy folded paper and name cards!! I emailed our local HJ office immediately last night and since I hadn’t received a response I called them today. Spoke with Haley(?), who informed me that the local office couldn’t help me with a whole or partial refund because corporate office handles website advertising/item descriptions and complaints. She then gives me the wrong number for the corporate office I needed. After spending 30 minutes trying to get the correct office, I am informed that corp. can in no way assist me with my situation as my local HJ office is responsible for: working with HJ web design team to make sure products are advertised correctly for their area, issuing any type of refund, and handling customer complaints.
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December 2020 by Dalantae L. Hicks
Love The Way they Took care about My Junior Class Ring and Now My Senior Year Stuff
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October 2020 by Henslee Pettigrew
Great experience! Very friendly staff, one young lady was extremely helpful! I believe her name was Rachel Mizell. Highly recommend!
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October 2020 by shelby pettigrew
Great staff and service!! Rachel Mizell helped me and was amazing!
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March 2020 by mike critz
They were very good
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March 2019 by Patrick Underwood
They incorrectly sized my sons finger and Senior class ring! I was inconvenienced and had to drive 3 hours to take my son back to Herff Jones in Statesboro Ga to have his finger resized! I also have to wait an additional 2 weeks before they will have his ring fixed and mailed to me! And to add to the situation the Manager I spoke with named Morgan was rude, unapologetic, and unprofessional! She did not have good customer service skills and did NOTHING to satisfy myself or my graduating Senior! For a total price tag of $622 my sons order should have been done CORRECTLY THE FIRST TIME!!! And Seniors at both Liberty County High schools orders was WRONG!!!! I dont recommend Herff Jones for Seniors graduate items!!! Unexceptable!!!
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September 2018 by Rachel Reuther
Very friendly. Helped me get my son's cap and gown order corrected at the last minute
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September 2017 by jennifer collins
Convenient
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January 2017 by Brandon Wyatt
Pricey yet very efficient customer service.
