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March 2024 by Samantha Bonnell
My Father was with this company for a long time but only because he had no other option. They had to be constantly called out to fix the Internet. It is so frustrating having to shut down and restart your computer or your TV every 10-15 mins. just to watch an hour sitcom. So when he passed away I told them how bad it was and canceled less than a week into the billing cycle. They had so shame or remorse about charging me for the whole billing cycle.
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January 2024 by youpat2
Scam scam ! Internet works maybe 50% of the time . Then they have the nerve to charge you $100 for sub par service. If you’re looking for internet this place should be your last option!!!
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September 2023 by Nekia Daughtry
0/10 do not recommend. This company is by far the worst. No service for 3 weeks and 2 technicians later, still nothing!
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August 2023 by Alexander Skye Quinn
Have had more downtime than uptime recently. 5 Gigabit and reliability advertised on their website are both lies.
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July 2023 by Lynne Hazelwood
Sorry as Hell!! Internet has been out since Thursday it's now Monday and they have had nothing but excuses!! When you call you talk to someone in India!!! Not even the US!!! They have no clue and do not care!!! They call themselves a communication company well they don't!!! They do piss poor job!! They are very good at passing the buck and not handling the problem!!!!!
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June 2023 by Ben Calvert
Absolutely under no circumstances should you ask Frontier for internet. The price is $50 for 17 Mbps. Slowest internet ever, it takes half a business day to get on the phone with a representative and it cost $140 for a technician to come out and install wifi (it took him 3-4 hours). Then there’s a $50 cancellation fee and a $50 restocking fee. I wish I had listened to the reviews before signing up for this $240 1 month of wifi scam.
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May 2023 by Josh Turner
2 stars for a few reasons. Half the people I have spoken to on the online chat were nice and helpful where the other half read my first message for the chat and then pushed me to bot responses. After an hour I was connected to one of the "supervisors" who did the exact same thing read a message and stopped responding. Before canceling my service I had gotten a message about the technicians coming back out to my home on or before 4/6/23 to bury my line which was great to know so I didn't have this ugly cord stretched across my entire backyard. It was never buried UNTIL YESTERDAY! Not to mention my entire yard looks like a tornado went through it. So I had canceled my service on the 17th of last month and it took them this long to bury a line that I had unhooked from my house? I'm just kind of lost as to why they even came back.Service is an absolute 1 out of 10, slow speeds unbelievably painful to deal with nobody wants to pay 80$ for a 12mb download speedPhone customer service is garbage. Nobody can answer questions and if you ask for a supervisor you won't get one.Chat service online 5 out of 10. Maybe you'll get someone who actually wants to help or has the patience to deal with you.I will say the day I canceled I was on the phone with one service technician for a little over an hour who was unbelievably helpful and suggested using starlink to get remotely better service compared to the service frontier was giving.
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February 2023 by Alexis White
Frontier is the worse internet I’ve had ! They don’t fix the problem nor care about the customers! I’ve had frontier for 8months now and been having problems since I’ve gotten it !!!!! A tech was suppose to come to my house last week to fix my internet and he put in the system that I didn’t pick up when he was here when the tech never showed up ! Don’t waste your time or money with this company
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October 2022 by John Gordon
I had a drop connection issue with Frontier for 30 days. The technicians said the problem was remote at the transfer station. I gave them 30 days to correct the problem but they failed. I had to cancel my service after 10 years with Frontier because of drop connections. They don't have the expertise locally to resolve technical issues that beyond basic installation.
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June 2022 by Abby Chaney
Tried to set up internet here for the first time in September. When I called the first excuse was if I had moved in in January i could've gotten it. Then the second excuse, after telling them my neighbor not even ten feet away got it not even a WEEK before I moved in, was "if you're even a foot more away from the equipment then we can't use their service. Then I found out what I originally thought was my address was wrong and revised the address, they took my deposit and set the appointment up for today. Only for them to call and say they aren't able to service us AGAIN after taking my deposit and even confirming the appointment yesterday. Extremely irritating to be given the run around once again. Would give zero stars if possible.
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December 2021 by I P.
Worst internet provider that I have ever had in my entire life. Please avoid these guys. Crappy internet, crappy customer service. Any calls will be transferred to foreign Indian operators who will only waste your time.
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December 2021 by Craig Silver
Good internet service but it took them 7 weeks to connect me in a Rural area of GA.
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November 2021 by Finn Haymons
worst phone company ever. if you are new to the boro do not get frontier the phone will go out 2 times in one week sometimes the outage will last for one week if it rains the phone will go out. Over 3 years 18 technicians have come. WORST PHONE PROVIDER!!! you pay for nothing.It is a safety problem if there was a fire or if the house was robbed it would not be good.There is no way to get in touch with 911
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November 2021 by Lamyra Thompson
The worst provider ever there is only 2 technicians. My internet goes out every other day I’ve called the support 5 times in the past 2 weeks and nothing .
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October 2021 by Rod
This internet service is just so bad. You don’t get the speeds that you’re paying for and when we canceled there was a 10 dollars fee.. we tried upgrading twice. The first time they never called back and the second time the guy said that we can’t upgrade because of the area that we stay in??? Also you’re paying extra every month for the modem that they give you, but when asked if they want it back, they tell you no you can keep it.. Then why in the world are we paying for it if it’s not important to you?
