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January 2023 by Letetius “Nika” Holloway
Quick service and friendly staff.
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October 2022 by ryan cox
Had a pre approval as a co-signer for my daughter to get a car, yet this dealership ran my credit 5 TIMES and destroyed my credit. RIDICULOUS!!!!
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May 2022 by mxqep
i had a nice conversation with antoinett
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May 2022 by C B.
BUYER BEWARE Had a deal set with Darrel financial all set with Hailey and at the last minute when we called to confirm pick up in 2 days were asked "oh didn't the manager call you? We made a mistake and sold it to someone else." What BS !Didn't even offer to make it right. DON'T TRUST FRANKLIN
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November 2021 by Jimmy Selbo
Don’t take your car here to be serviced.I took my caddilac here and they called said it was ready and fixed.After paying the bill,I started the car and it had not been fixed.I told the service mgr,he told me I needed a new engine and it would cost 6,000.This dealership needs professional mechanics and honest people.I’ll never go back.
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November 2021 by Vanessa B.
If you buy a vehicle from this location, hope you don't need their assistance after your purchase because you won't get it. Especially if you are owed money and need help from Julie Alvarez. I am due a refund and I have been calling the dealership since July. In October, Julie told me they had the money and that the check would go in the mail on the 18th. I provided her with my new address. I called her the week of Nov 1 because I hadn't received the check. I called her multiple times and she has not called me back. I spoke to John, the Good morning!, who said he would email her and call me back. It's been 3 days and I haven't heard from him either.
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November 2021 by Nellie M.
I am always happy with my experience at Franklin Chevrolet! I bought my vehicle from Rebecca. She has been absolutely awesome! She is 100% straight forward & trustworthy! I will never buy from anyone else! My rental needs are handled by Lanora & she has the personality of an angel! She's just precious! Fred is my go-to for all things mechanical. I can relax knowing i am going to be treated with honesty & respect! I appreciate these guys so much! A plus!
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September 2021 by Lynette Long
This should say it all! When someone is telling you that they had a great experience..and your response is to contact you and your sorry they had a bad experience! THEY DONT LISTEN AND RIGG YOUR PARTS! Good luck and double check their work if your crazy enough to go
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August 2021 by Brandon Steltz
Rebates online weren't accurate and not offered due to the * mark stating "prices could change" lol. Took my business elsewhere.
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August 2021 by Tim Madere
They do the job right. Friendly service They are helpful if you have a question. Right now though with the shortage of personnel it took a long time for an oil change and tire rotation Said 1.5 hours but was more like 3 hours even with an appointment
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August 2021 by Ken Buckner
From the original purchase to every service visit the complete staff have always went above and beyond to make you feel welcomed. This is why our whole family have purchased vehicles new and preowned from this dealership!
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July 2021 by Stephanie C.
My father-in-law took his chevy impala there to have a window fixed, as the control wasn't working well. They are the only owner's, it's perfectly serviced and maintained, but Franklin's wouldn't service the car as it was older than 10 years old and they didn't buy it there. (Hard to do since they just moved here 2 years ago). Bad customer service. Mistake for Franklin's as they will be buying two new cars soon and are loyal customers who always do their maintenance at the dealerships they purchase at.
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May 2021 by Melody Oglesby
Friendly personnel and quick service.
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April 2021 by John G.
Worst experience ever at a dealership made a 9am appointment to replace a negative battery cable was quoted one hour. They finished at 11:30 AM was overcharged $50 on my bill. Was charged for two bulbs they were never replaced! I spoke to Fred Lightley, the service manager and he would not correct the bill! Please buyer beware would never recommend this place to anyone for service or to buy a car from them
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November 2020 by Emmanuel Gonzalez
They post vehicle in the facebook market with a price and when you ask them they change the price drastically. Plus they change the post with a higer price to confuse the buyer. This is a SCAM. Don't not go to this dealer. You can find better places with better prices and people who want to sell vehicle. My recommendations Fix your sell Manager of Franklin Dealer.
