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September 2023 by Alex R.
Told me the primary issue with my car was a catalytic converter, and that once that issue was solved, i'd be able to drive my car again. However my literal FIRST ride after getting the car from them, it broke down again, and I ended up having to get a whole new vehicle. When I called them the next morning about it I was told that since there were other jobs i did not accept on the car, that those other jobs were now the reason my car immediately failed. Even though they already charged me $600 to fix something that was supposed to have me back on the road. What makes it worse is they send follow up messages & and they sent 2 of them to me for some reason and I replied to them both, trying to solve the issue only to be ignored. Why send follow up messages just to ignore the customer? makes zero sense
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August 2023 by Nathan Strickland
Save your money, go to Machado Auto.One of your customers were quoted $1,007.68 on 4/27 for a rear brake light assembly replacement. Went to Machado and had the repair done two days earlier for $172 including parts and warranty. They do not operate out of a large shop and therefore do not have to pay a big team of employees or shop fees, keeping costs significantly lower than your facility
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August 2023 by John Kirkland
The Business is knowledgeable and well experienced when it comes to automobile diagnosis and repairs but has no kind of manners or customer skills on knowing how to talk to or deal with there customers in a mannerable fashion. And I will stand on this strongly I will rather ride a bike or walk 100 miles round trip before I ever have to put foot back in there establishment or property. Thanks in advance stay aware customers!Services: Auto engine diagnostic
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August 2023 by The Maker Geek
Amazing. Son down for college and had a car issue. D&R got it right in and fixed the prob for hundreds cheaper than other quotes. If you’re a college parent I would trust these guys. Thanks!!!!Service: Air & cabin filter replacement
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August 2023 by Austin Simmons
A little pricey but always reliable. I love the ease of accepting/rejecting services online and having the details sent to my phone.
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June 2023 by sam colley
Fantastic service! Customer reps are very helpful. Gave through estimates and began working on my vehicle as soon as my appointment time arrived. Will be using them again in the future!
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March 2023 by Tyler Newsome
Got my car towed there because I had steering wheel lock code on my bmw 335i. They said I needed new battery and a new battery cable and after they fixed that they cleared the fault code which was 1200 which is crazy. So after I paid that and pick up the car 2 hrs later my car went into limp and wouldn’t cut back on. Every light on the dash came on and all my codes are overcharged and now my car won’t connect to my ecm which has me to believe they didn’t reset the battery for the car and cause it to overcharge everything. And when I called and asked at least for my tow bill to be added to they bill they’re gonna give me they said they won’t do it because my car is an hour and 45 minutes away. That’s the least they could do so I could just pay everything at the same time after spending 1200 just for my car to have problems it wasn’t having before taking it to themServices: Steering & suspension repair
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March 2023 by Nathan West
My daughter is a student and took her car in for an oil change and ac repair. Pricing was fair and repair seems to have corrected the problem. As an out of town parent that gives me some piece of mind.
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February 2023 by Alteriek Thompson
Was Quoted $2300 labor for engine swap .After swapping engines paid $3400 for a car that leaked oil from Statesboro to Pooler returned back to them the next day they say not there problem would have to charge me to do a diagnostic wow it hadn't even been 24 hours since having car back .I will state that I did have engine shipped to the shop .however you would think after being A S E certified it would be things you'd have to tightening up and bolted down .they missed a leak that now has said car ticking haven't driven car since October and now it's not worth a 3rd of what they charged me. robbed with out a gun ...Service: Auto engine diagnostic
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January 2023 by Canoe “MooseDick”
This place is quick and very professional! I gave a bad rating 1st time I was here; it ended up being me!! Great ladies at the desk. Always helpful!!
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December 2022 by Jeff Howell
I've always had a good experience at D&R. They are concerned about fixing your vehicle quickly and their personal service is a cut above. Highly recommend!Service: General repairs & maintenance
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December 2022 by Charles Walker
I would avoid. We were quoted $1300 to do brakes. Found another shop to do it for $800. Definitely get a second opinion.
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December 2022 by Jeremy Terhaar
Terrible customer service!!! Had an appointment for 8AM for a sensor check. They text me a few days earlier to confirm my appointment at 9AM. Went in at 9AM and the lady at the desk said my service was for 8AM and oil change was for 9AM. Well I would have been there at 8AM until they sent me that text saying 9AM. Secondly I never scheduled an oil change. She said they could do the oil change but not the service!!! Thankfully Statesboro Tire and Brake was able to fit me in and get my car all squared away the same day despite being busy!
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November 2022 by Shan
Made an appointment on Monday for an oil change on Wednesday. Dropped it off first thing in the morning, waited all day for a call and didn't get one so I called them. They told me their oil tech is out today and they should have called me to reschedule. No one called me. No one even tried to contact me. It's been all day and I'm not going to be able to find anyone else to do an oil change now.I made time to drop it off and get another ride to and from work and they can't even bother to call me to reschedule or even try to get one of the other techs to take a look at it.
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October 2022 by Dom B
Beware of bad business. I would not recommend this establishment if your car requires service. I took my vehicle to D&R Intensive Car care for a timing belt replacement and oil valve cover gasket. After said work was "Done" and returning home (6 minutes away) my steering column seized and did not function. My engine light came on and all light in my vehicle began to flicker. After inspecting the belt my self the belt completely came off due to bad work. I was then charged twice for them to take off the same part to fix it. As far the Gasket, they did not put any seals on my spark plug housing (in hopes I would come back and fork over more money). Please I urge you to look for another shop if you need car service.
