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July 2023 by Anonymous A.
Took my family jewelry to be cleaned, sized and appraised. Kept it for 2 months. Didn't have it done until the last min and completed it poorly. Staff rude and argumentative. Appraisal didn't sign documents. Staff indicated appraisal is notorious for not signing documents.
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March 2023 by Vivian Holland
Needed watch battery’s. Staff had them replaced overnight.., Was contacted by phone call plus text. Staff was very professional and friendly.. Thank You
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February 2023 by Carly Kammire
My fiancé and I came in to have them look at a ring he was interested in buying. While we were there we had the pleasure of working with a few of the ladies behind the counter. These ladies were phenomenal! So friendly, professional, helpful, and genuinely cared about our experience. Highly recommend Bernard's Jewelers!
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February 2023 by Dottie Harden
Friendly very helpful. My go too for all my jewelry needs-wants!
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December 2022 by Peter C.
I walked into the store I was surprised they were fairly busy but not overly busy. I walked up to the counter window the girl behind the counter said" I will be right with you" So I stood there patiently and waited. After a couple of minuets I looked at my watch just to see how long it was gonna take. 3 different people came out of the back of the store and never said a word. I stayed there watching my watch from time to time and when I hit six mins of timing and another 2 or so min from when she greeted me. I just quietly walked out of the store. I am now looking for another item and this store came up as the place to go. I will never set foot in that store again. If I owned that store I would send in someone as a customer and see how they are treated. I would fire most of the folks. they just don't care about there customers. I don't see how they stay in business. with the attitudes they have.
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August 2022 by Marie Collins
They did a fantastic job restoring my wedding rings. They were antique rings from the 1910s that belonged to my grandmother. I had both rings resized and also had the bands changed from yellow to white gold. One of the rings had to have some smaller diamonds replaced as well. Everything came out perfectly!
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May 2022 by Marie Sapphire
They did a fantastic job restoring my wedding rings. They were antique rings from the 1910s that belonged to my grandmother. I had both rings resized and also had the bands changed from yellow to white gold. One of the rings had to have some smaller diamonds replaced as well. Everything came out perfectly!
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February 2022 by Ann Arnold
My daughter went to have a piece of heirloom jewelry fixed. She was devastated when it broke. They were so good to her and did a great job with the jewelry!! Highly recommend!
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November 2021 by Patrick Cha
Shopping for an anniversary gift for my wife, I stopped by Bernard's to see what they had available. Upon entering the store, I was greeted immediately with a warm welcome and inquiry as to my visit. Long story short, Mackenzie assisted me with my eventual purchase and I have to say, she was incredibly patient with me and answered all of my questions with care and professionalism. I felt no pressure at all. My wife loved the ring!I highly recommend anyone interested in purchasing jewelry here in Statesboro to go to Bernard's and ask for Mackenzie.Best Regards,PC
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October 2021 by Ginger Larrabee
From watch batteries and ring sizing to beautiful and unique finds, Bernard's has been my go-to jewelry store for several years now. They've never disappointed and I'm always pleased with my experience. Total transparency here, but there are times I struggle to drive past because it's just too tempting to go in!
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August 2021 by Misty R.
I have always had good experiences with Bernards, but then I realized I'm always happy with what I buy and have never had any issues. until today. I bought a ring a couple of weeks ago, wore it one day- wasn't happy with it, as it got caught on everything- to the point that it broke one of the prongs. I brought it back, explained that it wasn't a good ring for me, that I wasn't comfortable wearing it bc I was going to break it, again.. - all they could do after 12 days of purchase was a store credit. if you're going to shop here just make sure in advance that you're not going to have any problems with your jewelry.
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August 2021 by Marian Collins
They have resized rings for me, repaired watches… there’s nothing they can’t do. They have designed jewelry for my mother in love that is gorgeous!
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June 2021 by Simply A.
I will start this review with a positive note because I want to be as objective as possible. The attitudes of the front counter workers are excellent and I can tell they are working to help the customer. This store is painful in that it is incredibly unprofessional and could not move at a slower pace. From my experience, I have received little to no assistance from the jeweler and any communication With the jeweler ended with me pitching an idea that should have been common sense for the jeweler. I do not mean to be offensive, but am generally disappointed with the service I have received from this store. I will not be coming back.
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May 2021 by Tom McKeithen
I had a great experience here shopping for my wife's birthday. She wanted a new watch and the staff helped me to pick one out. The price was competitive with Belk's and the service was outstanding. Icing on the cake was a superb (and free) gift-wrap!
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May 2021 by Lorri Hayes Strickland
Bernard's has always provided exceptional service for me. I have been a customer for about 6 years now. I purchase items on a regular basis, have them engraved and they always try to accommodate my need or desire. The engraving is extremely fast too. I have had 2 pieces of jewelry repaired there and the price was better then I imagined. I highly recommend Bernard's Jewelers.
