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June 2024 by Atul Saxena
Poor customer service. Walk-ins must wait almost 2 hrs. Making prior appointments is not easy either.
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June 2024 by Ashely Gouran
The lady name Pamela has bad attitude, their customer service was so bad. They need to train their employees how to treat their customers nicely and politely.
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May 2024 by Maya Daniel
I started going to the Wells Fargo in Lilburn because the teller at this location, Pamela, had an attitude that seemed like I bothered her when I was depositing cash last month. First, she acted disgusted when touching the slightly damaged/burned bills as if they burned her fingers touching them then waited until AFTER she counted the total to ask how much I’m depositing then said I have to know beforehand and didn’t do anything until I remembered the amount. The most recent teller I went do at least asked how much before taking the money to verify. After my experience with Pamela, I walked out thinking to myself “yeah…I’m definitely not coming back here and if I have to, I’m asking for someone else”
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March 2024 by Chakito V
Very bad service wait time are outrageous.
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February 2024 by My Vang
1st time here, long wait time. 2 tellers, and I waited 20 minutes in line to be told by a teller that there is only 1 banker and I will have to wait til the banker is available. Wish wellsfargo will invest in a time waiting to let customers know how long the wait is or have someone stand by to let customers know. I walked in at 347 and left at 435. This branch is rated under 3 for a reasons and if the branch doesn't find this as an issue, I guess employees love working under the pressure of stress.
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December 2023 by Glenda Martinez
I have to say that the bankers here go above and beyond there job! And they do it with a smile one their face after a HORRIBLE experience with the branch on Main St Mr Abdul helped us more than he an even imagine he took his time to get us the statements that supposedly the banker on Main St couldn’t find! He went above and beyond to help us with what we needed! You can say that this will be our branch of choice from now on!!
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September 2023 by D'rE Skie
Very slow service, please plan your whole day around one trip. No matter how small your transition is at least put away 1 hour or 2hours cause you never know. One teller and the rest is waiting for drive-thru customers. Would avoid at all costs
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April 2023 by Yasin Shawn
Its like worst service.I went there for deposit my cheque and i was in line 25 min caz of just 1lady providing service. And rest of teller they gossiping with each other.
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April 2023 by Cindy Rudov
The staff, especially banker Kimberly, extremely helpful. The bank is clean, very well kept.
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March 2023 by Sandy Hack
I have spent the past two days calling several branches north of Atlanta and never once has the phone been answered. I live out of state therefore cannot go into the branch. What do I have to do to get someone on the phone?
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February 2023 by Jacob Clayton
The place is not equipped enough on a Friday check and deposit day. I waited 30 minutes in line with 1 teller. ONE TELLER. Ridiculous, I will not visit this branch again especially on a Friday and it’s less than a mile from my house
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November 2022 by Bob Jones
I’d recommend going to any other branch. Well worth the drive.
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October 2022 by Cody B
Bunch of thieves. Check cleared my business account, but Wells Fargo held it for 17 days for “verification” even though it cleared my business they would not put it in my person. They just wanted to hold it for weeks to make money. Liars crooks and thief’s
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July 2022 by Rei Mane
Horrible service that takes forever.
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June 2022 by Kala Gause
2nd time trying to sit and open an account. Both times were an inconvenience to their staff. They told me it takes an hour to open an account and they close 30 minutes from now. Do they want this business or what? Horrible training and customer service.
