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January 2024 by Pressure R
Worst bank ever! Rob the small businesses people out of everything they own..I do not recommend this bank.They will never give the small business people a loan even with collateral but will charge u $35 overdraft fee over $1!Amazing how companies can be millions in debt and they still loan them money it’s insane!I will gladly participate in any class action or any other lawsuit file against them.
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December 2023 by Glenda Martinez
I hardly do reviews but this one I felt I had to do.This used to be our go to branch but this last experience was horrible we made an appointment to meet with a banker to try and get some statements from a closed account that the bank still had records in the system! But the person that helped us was no help whatsoever. She made us feel like we were a bother to her and she had better things to do so we left that day and an email was sent with the information that she requested and to make matters worst she had the audacity to say that so sent her the current account number when in the email it’s clearly said that account number in question was included. We went to the WF in Snellville on Scenic Hwy and they were extremely helpful even tho we didn’t have an appointment. Very disappointed in the customer service of this branch!
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October 2023 by Lisa Daniel
I really appreciate the staff here. Brenda and Stephanie, the Operations Manager, really helped me ALOT. I’ve never had any issues with Wells Fargo, and this was the first time in awhile I went into the branch, and I’m glad I went to this location regarding my issue. They went above and beyond. Thank you Brenda and Stephanie. ?
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September 2023 by Mr. Haydarevich
I had a fantastic experience with Wells Fargo, and I want to share my excellent review for Manager Katia McKay. Katia was incredibly friendly, helpful, and knowledgeable. She went out of her way to assist me with my business account, addressing various issues and providing valuable guidance. Her exceptional service made my banking experience truly enjoyable. Thank you, Katia, and thank you, Wells Fargo, for having such a dedicated and capable manager on your team!
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September 2023 by Nicole Howard
Definitely need to hire more people the wait time is ridiculous Thia is why i hate banks it’s take forever for one thing
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July 2023 by Ana Granados
Thank you!! For taking care my client in such a short notice his banking needs. You helped him to have one of the best days!
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March 2023 by Alex Carter
Opened up a joint account and Brenda was very helpfulwith assisting us!She was very nice, patient and kind.
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October 2022 by David Sanchez
Buying my first home and needed to wire money and they had system issues :| most important transfer to date and they let me down.Wasted 30 minutes just to be sent to a different branch.Will be closing my account as soon as transfer is able to be doneDO NOT BANK HERE IF YOU WANT A RELIABLE BANK
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July 2022 by Cj Carter
If I could give 0 stars I would . Customer service is horrible had a appointment @ 2:30 pm ended up leaving around 3:10 with no help because the bank teller Dana decided to take 2 walk ins instead of helping me
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June 2022 by Ary V.
My car is currently at the mechanic and I needed to cash a check from my father-in-law who banks here and has for over 15 years in order to pick it up. I walked over 2 miles to this branch with my 10 month old in a stroller and my four-year-old on his push bike. We left just after 8 AM to get there by 9 AM in order to avoid as much heat as possible. It is currently 9:40 AM and it is 85 degrees and it is going to reach 98° today. when I got to the branch I showed the teller Barbara my two forms of ID I signed the back of the check and she told me that because the check was made out to me and my husband that we both need to be present in order to cash it. I explained the situation that I needed to cash the check in order to pick up my car from the mechanic that I had walked over 2 miles to get there that it was really hot outside and begged her to find a way to help me with that, and she got her manager, the red head. I told her they could call my father-in-law directly to get verification that I could cash the check by myself and she simply said 'no Im not going to do that' that it didn't matter if he verified the check and okayed for me to cash it by myself, even if he was there in person telling her to give me the money from this check she was not going to risk getting in trouble with Wells Fargo. When I explained that if I didn't get the check cashed I was going to have to walk home with my kids and it was even hotter than when we had left this morning her response was "I'M not making you do anything, Wells Fargo is" she went on to ask me where my husband was as if most people are not at work at 9 AM on a Wednesday? She went on to say that the ink was "a little more blue in some spots of the check then it was on other letters" and I was like OK maybe the ink was running out on the pen, again if you can call and verify with him directly, and she said 'again, no'. So I said OK and asked her to hand me back my two forms of ID and the check, she made no motion to return them, she held onto them and went on to say how this wasn't her fault that it's not that she didn't want to help me it's that Wells Fargo absolutely would punish them for helping me. Honestly that's a really terrible situation that a bank manager would literally be terrified that Wells Fargo would punish her and retaliate against her by firing her and the teller for cashing a check that she could personally verify to be valid. Everyone should remember that the next time they go to bank with Wells Fargo, their employees are literally terrified of their employers, and for what? $12 perhour, which isn't even a livable wage in this state? As we left and I was explaining to my son that we had to go home now because they weren't gonna be able to help us she was like do you want a little cup of water for him? Which is the icing on the crap-cake because not only did I receive no help, now she was implying that I'm somehow a terrible mother and didn't bring water along on our walk knowing how hot it was going to be today.. Georgias own Credit union my own bank, would've absolutely helped me, and the only reason I didn't walk there is because the closest one of those branches is 5 miles, and that's too far for kids. Everyone needs to realize that Wells Fargo holds too much power and they terrorize their employees to follow their own protocols that differ from standard banking practices, in order to implement control. No one would've lost any money, my FIL OR Wells Fargo by cashing that check today, the check was drawn off of Wells Fargo and they could verify the amount in the account and with the account holder that it was valid. She was too scared to even ask someone above her.
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April 2022 by Tawan Washington
I lost my id and was worried that I could not withdraw out of my account. Kimberly was amazing and helped me to retrieve my account. I would def recommend this brand to anyone. She was so pleasant with helping me to have a better day
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April 2022 by BRAD LANGFORD
On 4-15-22 i came in to withdraw a large sum of money towards the end of the day on a Friday at that and Barbara D was just as pleasant as she could be she got me in and out with a quickness and i was able to get back to the car lot and get the car purchased just in time. Thank u Barbara ?
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April 2022 by Dhaval Thakkar
Worst services ever in drive thru. If they made mistakes in deposit they accuse customers without reason. Stephanie and cindy play games with loyal customers. DONT GO!!!
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March 2021 by JAYBYTEEofficial
Always unprofessional and short of staffs .. no tellers available.. always making customers wait in long drive thru
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January 2021 by Barbara Koppe
Have been with them for over 30 years. Never any problems.More than helpful.