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May 2024 by Cheri Cheatam
Went to this location today to cash a check that we received from one of our clients and in doing so, had an almost abrasive interaction with one of the tellers which left me offended due to her communication and actions in trying to verify the authenticity of the check. Luckily, Kimberely S overheard the interaction and saw my frustration and stepped in and not only solved the issue but apologized on behalf of the personality lacking teller and educated the teller which is shocking because usually managers are quick to defend their employees and immediately take their side but this teller was clearly not within protocol and Kimberely provided the additional training needed while apologizing and handled the situation very professionally and changed my experience completely from how it began.
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May 2024 by Shahir Khan
Sarah Sadat provided excellent customer service. she was very helpful and informative.
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April 2024 by Despain
Wells Fargo has yet to give me the title of my car I bought through a loan I financed with them. It’s been 3 years. All they do is give me the run around.
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March 2024 by Omar Nazimi
Kimberly is professional manager, but we want more staff on Saturdays as this branch is full if people
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March 2024 by Jessenia Jackson
Linda Burdick provided amazing customer service. She went above and beyond after having issues opening an online account. Linda was welcoming and extremely helpful.
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March 2024 by Chika Vin
Good service. ?
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January 2024 by Pressure R
Worst bank ever! Rob the small businesses people out of everything they own..I do not recommend this bank.They will never give the small business people a loan even with collateral but will charge u $35 overdraft fee over $1!Amazing how companies can be millions in debt and they still loan them money it’s insane!I will gladly participate in any class action or any other lawsuit file against them.
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December 2023 by Glenda Martinez
I hardly do reviews but this one I felt I had to do.This used to be our go to branch but this last experience was horrible we made an appointment to meet with a banker to try and get some statements from a closed account that the bank still had records in the system! But the person that helped us was no help whatsoever. She made us feel like we were a bother to her and she had better things to do so we left that day and an email was sent with the information that she requested and to make matters worst she had the audacity to say that so sent her the current account number when in the email it’s clearly said that account number in question was included. We went to the WF in Snellville on Scenic Hwy and they were extremely helpful even tho we didn’t have an appointment. Very disappointed in the customer service of this branch!
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October 2023 by Lisa Daniel
I really appreciate the staff here. Brenda and Stephanie, the Operations Manager, really helped me ALOT. I’ve never had any issues with Wells Fargo, and this was the first time in awhile I went into the branch, and I’m glad I went to this location regarding my issue. They went above and beyond. Thank you Brenda and Stephanie. ?
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September 2023 by Mr. Haydarevich
I had a fantastic experience with Wells Fargo, and I want to share my excellent review for Manager Katia McKay. Katia was incredibly friendly, helpful, and knowledgeable. She went out of her way to assist me with my business account, addressing various issues and providing valuable guidance. Her exceptional service made my banking experience truly enjoyable. Thank you, Katia, and thank you, Wells Fargo, for having such a dedicated and capable manager on your team!
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September 2023 by Nicole Howard
Definitely need to hire more people the wait time is ridiculous Thia is why i hate banks it’s take forever for one thing
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July 2023 by Ana Granados
Thank you!! For taking care my client in such a short notice his banking needs. You helped him to have one of the best days!
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July 2023 by Karen Dupree
Very quick service and the teller was very friendly
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March 2023 by Alex Carter
Opened up a joint account and Brenda was very helpfulwith assisting us!She was very nice, patient and kind.
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October 2022 by David Sanchez
Buying my first home and needed to wire money and they had system issues :| most important transfer to date and they let me down.Wasted 30 minutes just to be sent to a different branch.Will be closing my account as soon as transfer is able to be doneDO NOT BANK HERE IF YOU WANT A RELIABLE BANK
