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July 2024 by katura tucker
Verizon was giving me a hard time over the phone. Will never do business with them again. The guy in the store got me all sorted very quickly. Great job.
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July 2024 by CA Woods
The customer service makes a difference when I visit this location. Mgr Nate, Service Reps Decari and Jen are pleasant and very helpful! Very professional!!!
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July 2024 by RBH, LLC
Outstanding Customer service. I was frustrated from calling customer service to help with a credit to my bill, George listened patiently and handled everything perfectly. His level of professionalism makes the company look good. Overall the service at this location is superb!
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July 2024 by Sean Liang
I had to come to this store to trade in an old phone. There was a system glitch and they couldn't do it. I would need to restart the trade in process and may lose my full trade in amount. Obviously it was upsetting but the store's manager, George, took care of it. He called Verizon HQ and explained the situation, make notes in my account, and arranged to resubmit it for me the following week. He did call the next week and I got my full trade in value. I couldn't be happier!
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May 2024 by Barry Silk
Well my wife and I stopped in to get another phone, Yolanda worked with us and she was absolutely phenomenal
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April 2024 by Antoine Lovelace
Not only was the location spotless but the crew there at the time were phenomenal. George was pivotal in solving an activation issue that general customer service could not initially figure out. I recommend anyone in the area that needs assistance to visit this location without hesitation.
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March 2024 by Antoine L.
Not only was the location spotless but the crew there at the time were phenomenal. George was pivotal in solving an activation issue that general customer service could not initially figure out. I recommend anyone in the area that needs assistance to visit this location without hesitation.
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March 2024 by Florin Caragica
Worst customer service ?
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March 2024 by Shonda Parham
DO NOT GO TO THIS LOCATION. The sales associates have been nothing but shady. They will do anything to make a sale. My account has been screwed up from the very beginning. I’ve been back and forth to this location 4 times within a 2 month span and my account has yet to be fixed. I’ve been on the phone with customer service several times and my account is still not fixed. Every time I leave that store something else goes wrong. They have no idea what they are doing. I would go the store and all they would do is call customer service for help. Also, I was never told that I would have to disconnect service from the previous carrier. I started receiving bills from previous carrier which is how I was notified that my service was not canceled. When I went to Verizon regarding this, a different employee apologized and said this should have been explained. Overall, I still have about 5 others problems relating to my account. Take my advice and stay away from this location. If I could give 0 stars I would.
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February 2024 by Sabrina Bowens
Very nice patient young man that help me
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February 2024 by Elim Almedom
My parents went to this Verizon as new customers and were trying to set up their phones on 2/9/24. We recently switched from T-mobile to Verizon and were looking forward to the customer service Verizon promised. They were treated very rudely by the staff here and didn’t receive any of the support they needed. Extremely disappointing first Verizon experience.
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February 2024 by Amanda Franklin
Came in to switch from AT&T to Verizon. Jenny helped us pick out phones. She didn’t know much about Androids and tried to sell me one that wasn’t out for a couple days. She then was no help transferring my old Android phone to my new Android phone. I had to go to another Verizon to complete the transfer. She also told us that we could drop our old phones off for trade in but when we came back with them the next day the “boxes” had already been shipped.
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February 2024 by Benjamin Sperry
How can you employed by Verizon and you don’t know anything about the Apple Watches like one size fits all GTFO and then have the audacity to tell me I am wrong lol like pleaseeeNow there are some good employees here but not this old gentleman
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January 2024 by Angela McMillan
The sales associate was very knowledgeable and helped me make a great decision about my phone purchase.
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December 2023 by katherine S (Kathy)
Very nice
