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March 2024 by R S.
This is a terrible U-haul. They provide bad service and overcharged me. I wish i could give them zero stars. When I'm in town, I have to rent a truck sometimes and these people were not friendly. Once we rented the truck, they pointed us outside to get our truck. It took us 15 minutes to find the rental truck. I was shocked that no one came out to help us. Especially when we mentioned that we were in a hurry. There was no one else at this location. So, this was plain rude. We wandered around their huge lot in the heat looking to match a license plate number with a truck, They also cheated us. They had given us a truck with a faulty gas gauge. It said full when we got it, but it was not. When we were done with the truck, my husband filled up the car. That should have only been two gallons, but he had to put tons of gas in the tank. We had only driven 18 miles total which should have come to only two gallons of gas. On top of that, our rental fee was more than it should have been. These people are ok with adding an extra $30 to your bill. $30 is not going to break us, but this is about the principle. I can't stand a dishonest busines.
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February 2024 by Jemise Jones
The alignment on the truck I rented was horrible and it seemed like the transmission was about to go out. I took it back early before I even finished using it because it was too dangerous to drive. The employee said they knew it had an issue. It costed me more money on the job I needed to do.
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January 2024 by Poly
Mickey and Anthony went above and beyond to help me, answer any questions I may have, and they were very professional and helped guide me through the process of each transaction. I’d recommend anyone to come here for awesome people, and fantastic service. Answered my questions fully and were patient enough to provide detailed answers and fantastic customer service. 10/5 stars for these guys here!
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December 2023 by Savannah Newton
This store is very well kept , very professional. I had some problems with U-Haul . But I can say that everyone at this store had nothing to do with the problems they actually resolved them . Very pleased with this district .Thanks guys
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December 2023 by Marcelo Daniel
The manager is a racist person, he told me that they would return our money and they did not return it, they did not help us with the rental of a trailer and the treatment was bad towards my family and me.
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November 2023 by EmpressAlicia McKenzie
I was terrified that the truck wasnt going to make it. The transmission was not getting into gear. The truck was not cleaned from previous driver, trash was left on floor and in dash. The truck needs maintenance. Oh and the lights were dim and pointing upward. Normally, everything is good.
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November 2023 by Anita Scarborough
We had a great experience with Uhaul. Our reservation was made on line, vehicle was clean and comfortable.
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August 2023 by Jaz Marii
Nathaniel the manager is a sick individual he canceled our reservation when we arrived DO NOT GO TO THIS LOCATION. On Scenic HWY
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July 2023 by Daniel Balderson
Reserved a trailer online for pickup in the morning. Got there as it was pouring rain and checked in and got the trailer hooked up. At that time the employee helping me realized that both safety chains on the trailer were broken and let me know that i would not be able to use that trailer. He checked the other trailer they had and said that something was wrong with it and it couldn't be used either.Ended up having to pay a second time to rent a tow dolly which i was fine with but would have rather been able to just switch it in the system insead of having to put a second charge on my card. The equipment at this location needs to be maintained better. Basic items such as tires, safety chains, etc should be regular inspection items and not noticed right as the customer is hooking up and trying to leave.
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July 2023 by Aida L Rolon
I’am very disappointed with this place. Customer service for me is very important. The manager was very rude. I returned a trailer a day before I supposed to return it, needed to make a question to the manager and he turned his back on me, completly ignored me and careless about my concern. Due to a manager policy, I was late on my schedule because they wanted to call 2 persons that could identify me and they need to answer the phone ( mind you this is morning when people that don’t have to show up early to work are sleeping) No body told me about that ridiculous policy. I would of told my 2 people to be aware of U haul call so they answer) waist of time. I will never go back to this place. Again, customer service in any type of business is key. A manager that do not care about his customers concern do not deserve that customer to return for future business. I’m not the kind of person that like to write this type of review but if I don’t talk about my experience things will never improve.
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July 2023 by Gary England
Today we had a reservation for a truck at this location. On arrival we were told that they had no truck available. Will NEVER use U-Haul again!
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June 2023 by Steven R.
Taylor H and nathinel helped me a lot with getting and setting up the trailer this u-haul should NOT be rated this poorly. Just make a reservation beforehand because they are really busy!
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May 2023 by Nancy Boettger
Good experience overall. They need more room at this location to pull out a truck and inspect it all around before leaving. Trucks are parked tightly together so can't really see anything until pulled out. The 20' truck I had was perfect size. Alignment was a bit off (an older truck), lots of dings, scratches and scrapes all over the truck, but that didn't impact the drive or interior. Check-out at counter was pretty fast - I had pre-checked in the day before. Return process was easy; very nice agent.
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May 2023 by Kate DF
I really like this Uhaul. They didn't make me wait -- got me in and out -- and were helpful. I once wrote a scathing review for a nearby Uhaul on Hwy 78 and Hewatt. If you live in this area, it is worth driving a few more minutes to go to this location. I have rented from them twice and will continue to do so.
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February 2023 by Bob Owens
I rent U-Haul trucks on a regular basis for my business.I find the U-haul store in Snellville, GA ON Hwy 124 to be one of the best managed locations.The staff is pleasant and ready to help. The store is always clean and organized. It’s also well stocked with boxes of various sizes, tow hitches, packing materials some tools etc.The manager is fully engaged and jumps in when there’s a need.Also U-haul is practically a monopoly, but the don’t act like one in their pricing or helpfulness.Keep up the great work.
