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February 2024 by Elaina Reyes
I had decided after many many years to leave my former phone company. I've done some research T-Mobile sounded like a good option I went there and spoke with Charles he was very patient, attentive and professional great customer service. I definitely recommend if you need a phone this is your place and ask for Charles.
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January 2024 by Evelyn Trammell
I went into a t mobile store, in ga on scenic hy to inquire about a cellphone .the lady that helped me ask for my ID and took a picture of it and asked for the last 4 number of my ss is this normal? I didn't get a cell but now I'm worried. Should I be?
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January 2024 by Kimberly Rojas
Mr. Ayo's customer service is very, very bad, since you have to speak perfect English to him, Mr. Ayo, so he can help you. And if you are looking for a solution such as finding an interpreter, Mr. only tells you that he does not understand that he does not speak Spanish and the lack of collaboration to solve you is 0. I understand that the language is important but it is not a limitation to wanting to offer a good service... Thank you
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January 2024 by Rigoberto Ortega
Good attention
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December 2023 by Andres Zuluaga
One hour waiting. Put me in the waiting list and attended people in front of me. Never got helped.
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November 2023 by Latasha Gorman
Jonathan is so amazing!!! Staff is good. I from out of town and they took care of all my mobile needs.
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October 2023 by Amy Tuttle
Efficient, helpful, professional. Not many locations can boast all 3. I recommend this location.
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October 2023 by willy santos
MIKE the worst employee ever stay away from him his a animal I don’t know why u ya yo guys keep him there he got bad horrible actitud and worts customer service we was there TO SHOP no to get NOTHING free he give pay ? because of the client SOMEBODY need to tell him that PERIOD
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September 2023 by Daily TIE HILL
We were able to get a Samsung Fold 5 as planned. Have you ever shopped somewhere but the sales associate acted as if you were an inconvenience to them? The first young lady (young, short light brown complexion, shoulder length hair) immediately bashed T-Mobile Customer Service when I mentioned that they said I could possibly trade in two paid off phoes for one. Hulk bashed her own company saying " they just wanted to get you off the phone"! The retired 20 year salesman in me chuckled from the bad Customer service. I wanted to see how much worst it could get. It didn't but I got my phone. Spoke to Customer Service since and they made up for the bad service received. Love T-Mobile, but hate go back there. It was always like that. My aunt went there several years back and I was impressed. I think should hire that 2018 crew that knew how to treat guests
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September 2023 by Beth Gustavson
Gabriel was friendly and extremely helpful in fixing my daughter’s phone. I was very pleased with my experience at the Snellville location. All the employees were friendly and very nice.
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July 2023 by Erica Reid
Don’t waste your time.. Long waits and horrible customer service. If you want a bad energy experience go here.
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February 2023 by Clay Neal
KARA, ANGELINA, JOHNATHAN AND AISHAH THESE INDIVIDUALS ARE DYNO-MAGNIFICENT?? THEY HAS THE BESTEST CUSTOMER WOW-WONDERFUL-LICIOUSNESS EXPERIENCE EVER #theyarethebestest?? #theyrockbootheyrock?? THEY DEFINITELY DESERVE HIGH HIGH RECOGNITION AND HIGH HIGH PRAISES FOR AN OUTSTANDING TREMENDOUSLY TREMENDOUS INCREDIBLY INCREDIBLE FUN HAPPY AHHHMMAAZZZINNNGGG WOW AWESOME-LICIOUSNESS SERVICE THEY PROVIDED #superbliciousnessrtheyboo???? #boom #grrrrrr?????????
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February 2023 by Juan Sorto
The manager there was very informative regarding the questions we had and was efficient in explaining our options as far as acquiring a new service.
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October 2022 by Rob Klein
Gabriel is fantastic! The wait was long, but Gabriel looked at my phone and was able to clean it out so I could charge it. It's as good as new. He told me about the available upgrades, but did not try to push me into buying a replacement phone.
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October 2022 by Kathy Washington
This past week, I was out of town for a week and would not be home until Wednesday evening. Sunday night my phone died and would not take a charge.I had to drive around in a place I was not familiar with and had 3 more. Days there in ATL. This was also explained to CS on the phone in their store.I visited this location and was advised to call "customer care" from there. They answered looked up my account and said, we see you're one of our loyal customers. After hearing my situation, "customer care" advised me to call back in an hour.The persons inside the store were as helpful as they could be. They even suggested to go to U Fix It. It's a place a few blocks down from there. They thought this place could possibly file a claim for me to get a phone. It was a good suggestion but no help for my situation.It ended up being a 3 hour waitin the store because someone thought it was bright to update the T Mobile systems in the middle of the day. The workers couldn't do their job because the systems were down.?I called " customer care" back. They were now back online. Looked up my case and reminded me again, that I was one of their loyal customers. I explained again what my issue was. I was transferred to I think claims. The woman asked for my info. I then asked if the phone could be expedited to me. The answer was..."we don't have a program that will expedite your phone. We can have it sent to your home. Where would you like us to send it"?I replied "what kind of program do you need to overnight a phone to me? She stated, we don't overnight phones. ???I gave my home address. I called my son the next day to let him know it was coming and to my surprise and frustrated anger, he said, it's already here. So, it took less than 24 hours for that delivery when she could have sent it directly to me.With all of this, I AM DONE WITH T MOBILE!!!CUSTOMER CARE MY TAIL! YOU ARE NOT LOYAL TO THOSE WHO KEEP YOU OPEN AND ACTIVE!!! If you cared you would have heard my dilemma and helped me to troubleshoot it. But you didn't.I was left w/o a phone and no contactswhile out of town. Thank you T Mobile for NOTHING.
