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March 2023 by Todd S.
It's Sunday afternoon and the whole front of the parking lot is blocked off by a line of cars trying to get in for pick up svs. They need employees out there directing traffic. You can't even get to the business.
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March 2023 by gregory s.
I ordered over 200.00 worth of items for delivery between 2-4 pm. Nothing yet as of 11pm. No call no nothing. Yet I had to pay a delivery fee and tip to get nothing. They use spark for delivery and they are pure trash. Got a refund on my order but spark still gets paid and tipped snd I get a gift card for said tip and delivery fee. Go with Kroger or Amazon where you are gonna be taken care of.
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March 2023 by Reshune T.
Horrible customer service. I wanted to take advantage of the $25 renewal and they want to force me to pay a $40 renewal which I can't afford. I won't be supporting them going forward and customer service is horrible. I asked to speak to a manager and was left on hold almost 30 minutes. No resolution
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February 2023 by Pamela M.
Their website needs to be updated with the correct hours of operation for the vision department. Website stated they were open and when I arrived that department was closed. :( What a waste of gas....
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November 2022 by Hannah Young
I have not experienced good customer service with this location. Hard to ever get anyone in the phone. Please do not allow for pick up reservations if they are not available. I placed one for 3-4 today and at 7:15 it is still not ready. Please have some customer service and notify your customers if there is an issue, don’t just leave them hanging. If a window of time is not going to happen, call them and tell them when it would happen.
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June 2022 by Tony R.
Check your cashier candi. Seems like she having a rough day. She ain't so sweet, waiting in line to be told I can't check out there for my grandma. Had to go to another line and still checked out with my stuff.... So it was pointless. Seems like I might as well drive to pleasant hill next time .
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March 2022 by Steffon B.
One of our go to stores we love Sam's Club and Costco the Sam's Club check out is one step above Costco there scan to go feature works flawlessly and is Heaven scent when the store is packed you can just scan the items yourself pay for it through your phone and go straight to the door
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February 2022 by Tamisha C.
If you want fresh produce, do not use Sam's curbside pickup in Snellville, Ga. On several occasions, I've received old produce so I avoid ordering it. Today, I really needed to place the order curbside because of time constraints. I decided to try one more time. Clear as day the produce sell by day was 5 days ago. I'm convinced they sell the spoiled produce to curbside customers. That's poor business. I called the store and nobody would pick up the phone from the Curbside pickup department. Now I have to take 4 things of rotten produce back into the store and I didn't have time to go inside the store in the first place.
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February 2022 by Jasmine BaBar Miamor
Employee Jeanette @ the Scenic Hwy Location Provides the Most Inadequate Customer Service! Rude & Extremely Nasty Attitude ☹️
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January 2022 by Dina G.
Rude rude rude cashiers. Need I say more? We need a Costco in Snellville/Lawrenceville!
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October 2021 by Dana M.
Terrible customer service at this location. They also profile black people in this establishment.
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September 2021 by Lori G.
Wortst Sam's club ever. Went in for 2 things and then when trying to exit the store after paying via a live Cashier they wanted me to stand in a line of over 30 people to have my receipt checked. I was carrying my 2 things. They had every cash register open but only 1 person checking receipts. Poor girl checking receipts had no clue what she was doing so things were all backed up and no one seemed to care. She was rescanning everything. Ridiculous - I just walked out and told them go ahead and call the cops as I paid and have my receipt from a live cashier. I get that people who use the self check out might cheat they system and not scan everything, but people who use an actual cashier should not be punished. This Sam's has gone down hill. Poor management.
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July 2021 by Freda B.
Great shopping experience , shelves are stocked. Awesome customer service from employees
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May 2021 by Sherry C.
Fuel attendant taking her job way too seriously and gave the worst attitude. If she's not happy working Mother's Day she needs to talk to her boss about it. I asked her what she would like me to do and she said "what do you think!!!!" Scolding customers like we're her kids.
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April 2021 by Hydra I.
All employees and customers were marrying masks very great staff great quality product mediocre pricing definitely would recommend this Sam's Club
