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May 2024 by Brandi H.
Scan & Go or Customer Pickup?? Which would you choose??? Figured I'd run inside and grab some lamb chops to see how long it would take. 10 minutes max from arrival to hopping back in my car. I used the Scan & Go app, and there was no line at the door. So, once they scanned my QR receipt and my chops, I was out the door. Next, I went to the pickup section, and checked in for the order I'd placed the day prior. It took about 8 minutes for them to bring it out. The employee was kind and efficient. She packed everything neatly, and even grabbed some nuggets that were almost forgotten. Overall, I think I love scan & go, when I have time to shop and some labor to help me load the car when I leave. But, I certainly love the convenience of pick up!
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March 2024 by Valerie B.
Always a treat shopping at Sam's! As usual I specifically came in for certain items but left with add'l items . The store was remodeled about 3 months ago and its more spacious. Took a minute to find my usual items but everything is spaced out. First time noticing they carry mattresses . Xmas trees and decor are out if you're looking to stock up early. I love the self checkout it makes the checkout experience a lot faster. They even have self checkout to order pizza, hotdogs,etc. No more long lines. This particular Sam's location is busier due to the other store closing on Turner Hill.
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December 2023 by Crandall L.
Customer no service, Not cashiers , no sense of urgency. I hate this location. Customer no service, Not cashiers , no sense of urgency. I hate this location. Customer no service, Not cashiers , no sense of urgency. I hate this location. Customer no service, Not cashiers , no sense of urgency. I hate this location.
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November 2023 by Kenneth J.
I don't often write bad reviews, but Sam's Club on Scenic Hwy in Lawrenceville, GA is the worst. They have two employees working the snack counter. A very long line and several associates including the manager Errol just walking around very casually. I approached the manager Errol, after waiting in the snack line for over 15 min, to ask him to put up a sign indicating they had not soft serve yogurt. When I approached him, he said someone else was the mgr., when clearly he was identified as the mgr He and another mgr was present but he pointed to another associate. He obviously doesn't take customer service seriously. I asked him again was he the mgr. He finally said yes. I explained to him the snack bar was out of yogurt and asked him to put a sign up so guest would not have to wait 10-15 to find out He sarcastically says he would and offered no apology for the inconvenience. This is why Costco is rank by its employees and customers as the better option This Sams on scenic hwy is poorly managed, which speaks to all levels of leadership at this location and above. I avoid this location and encourage others to do the same. Go to Costco or Sams club Buford or Pleasant Hill The icing on the proverbial cake was I called customer service, they were more concerned with what my membership number was than heating my feedback. Who's running things at Sams. So if I wanted to remain anonymous they eliminate that option. Horrible service.
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November 2023 by Kristi Kazeem
This is the worst Sam’s ever. Waited almost 2 hours just to get in a numbered pick up spot, now over an hour in the pick up parking. Either they stay short staffed or have poor management! They don’t answer the customer service line ever! This has happened in the past so it’s not just a today thing. Save the time and go to Costco!!
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October 2023 by Justin O.
This was a horrible experience. One of the worst Sam's Club I've ever went to the line was all the way to the end of the cafeteria that's how big it was. There was a lot of old people and young people waiting to check out and go home and the manager did not want to do anything about it and it was people yelling at each other. This is just crazy.
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September 2023 by Robin W.
Let me start by saying I have been a member of Sam's Club since they came to the Atlanta area. The Snellville club is my primary location. The lines are always long, but I started using Scan and Go so I never have to wait in line. Until tonight. I went in and grabbed one item - highly unusual for me - but it was crowded and I just wanted to grab the one item I needed and go. Per usual, the lines were long but I did scan and go and headed for the door. Here's we're my problem started. The line to leave the building was 15 people deep and everyone had FULL carts. Normally I'm one of those people but not today. I walked to the door thinking the lady working the door would see that I just had one item and let me go. She said "I have to scan you out." And I said "ok" and I waited for her to finish with the person she was helping. She said to me "there's a line you have to get in." And she pointed all the way back to the restrooms! I said "I just have one item" and she said "I don't care you have to go to the end". I said "I would rather return this than wait in that line. This is ridiculous. Why is there only one person here today?" Usually there are two at the exits. I'm sorry - it rubbed me the wrong way. Here I use the scan and go feature but the "go" part is missing if I now have to stand in line to leave the building. I've been there, like I said, a million times and people with one or two items always kind of scoot to the front. It's never a big deal because most people are understanding, including me. Anyway, I went to the end of the line and waited. I planned on saying something to the manager about the need for two people at the door, but there was no manager around. So I finally made it through the line and was able to leave the store. I got to my car and called to tell the manager about my experience and every time I call someone answers and says "thanks for calling Sam's Club, hold please." And they never come back to the phone. After holding for 30 minutes I hung up and decided to write a yelp review. Really disappointed as I'm usually a big fan of Sam's Club.
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September 2023 by Joe P.
I was shopping yesterday at Sam's & I was applauded by the lack of products & especially the checkout process. They make the best rotisserie chicken at the best price. They usually have them about 4;30pm. They only had one machine working & at 4:30pm I was told that they would not be ready for another hour & a half. My wife likes a special flavored water, they were out. I had on two items & I went to check out. Over half of self-checkout spaces were not working. I moved from three lines that looked faster. One customer had a basket full of items, scanned all the items & the machine locked up & there was no Sam's employee that could be found. The people left the store they were so frustrated. I finally scanned my two items & then I found the line to leave the store was way past the checkout machines all the way to the rest rooms. This is not service & it is not worth the small savings. I wish Cisco was closer.
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September 2023 by Freda B.
Great shopping experience Quay in the grocery section did a fine job and Kynari at the door did an outstanding job. Keep up the good work and the great prices.
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March 2023 by Todd S.
It's Sunday afternoon and the whole front of the parking lot is blocked off by a line of cars trying to get in for pick up svs. They need employees out there directing traffic. You can't even get to the business.
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March 2023 by gregory s.
I ordered over 200.00 worth of items for delivery between 2-4 pm. Nothing yet as of 11pm. No call no nothing. Yet I had to pay a delivery fee and tip to get nothing. They use spark for delivery and they are pure trash. Got a refund on my order but spark still gets paid and tipped snd I get a gift card for said tip and delivery fee. Go with Kroger or Amazon where you are gonna be taken care of.
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March 2023 by Reshune T.
Horrible customer service. I wanted to take advantage of the $25 renewal and they want to force me to pay a $40 renewal which I can't afford. I won't be supporting them going forward and customer service is horrible. I asked to speak to a manager and was left on hold almost 30 minutes. No resolution
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February 2023 by Pamela M.
Their website needs to be updated with the correct hours of operation for the vision department. Website stated they were open and when I arrived that department was closed. :( What a waste of gas....
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November 2022 by Hannah Young
I have not experienced good customer service with this location. Hard to ever get anyone in the phone. Please do not allow for pick up reservations if they are not available. I placed one for 3-4 today and at 7:15 it is still not ready. Please have some customer service and notify your customers if there is an issue, don’t just leave them hanging. If a window of time is not going to happen, call them and tell them when it would happen.
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October 2022 by Goldtong
I bought a bouquet and it lasted for 2 weeks and was very fragant!
