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February 2024 by AAAJSU
The pharmacists have rude attitudes, especially the male pharmacist. He is lacking as a manager and maybe is too old to be in this profession anymore. This job is definitely not for him. I feel bad for the other staff because I saw how he treats them.
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February 2024 by Shelly-Anne Johnson
I went to this pharmacy to get a refill of my daughter’s inhaler. They filled the prescription with a different brand name, which is fine if it’s the same medicine. However, the different medicine cost $70 instead of the $40 I paid for the prescribed brand the month before. When I asked about this, the pharmacist advised this was the price for both the generic and name brand medication. No other explanation was given for the drastic price increase. My daughter needed the medication so I purchased it. I later called my insurance company to learn of any alternatives to my daughter’s medication and they advised that the medication is $15. So I paid 4X the amount for her medication with no recourse because she has already started using the medication. This is just wrong.
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November 2023 by Marian Nelms
Horrible phone service. Constantly wait for long periods just to have them disconnect the call immediately making me have to start over. If this was a one time issue I’d understand, but is consistent. Takes about 20-to60 minutes to get an answer! Need to move RX to Walmart across street.
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November 2023 by Bonny Jordan
The Pharmacist was very nice and helpful. Went in for a vaccine with only a short wait. I will defiantly go back next time
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November 2023 by a woods
Extremely rude! The female, black pharmacist with the short hair style has a very nasty attitude
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August 2023 by Kip Spence
90 year old mother just had back surgery and need pain meds which were called in from St Mary's in Athens. Black guy (Pharmacist) basically shut me down, stating order have not even processed, stated something to the effect that, it's in the system but not in the system, SUPER RUDE AND UNPROFESSIONAL, FIND ANOTHER OCCUPATION DUDE!!! Management needs to address his professionalism. For instructions please follow-up with me. In the meantime the hospital called in the prescription over at Walgreens at Five Forks Trickum, super professional, order was filled after 9:PM.
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May 2023 by Shuporna K
The staff is extremely pleasant and hardworking. Although they are usually under staffed, they try their best to make their customers happy. People really need to be more patient and understanding because they are there to help you.
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April 2023 by Tiyonna Francois
I have been coming here for a while now and the customer service is terrible. The pharmacy manager, assistant manager and others have rude attitudes and do not greet their customers properly. They will ignore you while standing in line and do not say have a nice day or anything. I will be switching pharmacies which is frustrating because this is the closest location.
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February 2023 by Maria Avila
Why is it so hard to answer the phone?I called to ask if a medication was ready and they put me on hold for 10 minutes.
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December 2022 by Brittney C.
The lady at the pharmacy was very rude. She barely spoke and acted as if I had covid or something. Then proceeded to ask me if I had questions when I thought the pharmacist usually goes over the medicine with you and then ask if you have questions. Pretty disappointed by the level of service I received at the pharmacy. Good thing it was for my sister and not me I would never use this. As for the actual selection of products in the publix - it's decent but very over priced. I try not to shop here when I can avoid it.
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October 2022 by Pamela M.
10/12/22 Visit - Publix has this seasonal Turf 'n Surf deli sandwich that I believe consists of the following ingredients:London BroilCrispy ShrimpRomaine lettuceHorseradish cheese (yassss, never thought I would like this)Mayonnaise Spicey Mustard(?)When I say , it truly is!!! Unfortunately, most locations do not keep any available in their deli case. To say the least, this location did not have todayI....I really hope they keep this sandwich for an extended period of time versus seasonal.10/11/22Went there for the sandwich I love so much and it was not available, however there was a deli staff member tidying up the case and asked if she could help me...I asked if they had any of the Turf ' Surf in the back and she (Ummay) said she would check for me. She came back with no avail and volunteered to make it for me. I was pretty hesitant because I had visited another location at another time and they were clueless, but made it. I was so stinking upset after the first bite!!!! It tasted nothing like what I had before.Well, I CANNOT, WILL NOT say this about Ummay's handywork!!!!l. Kudos Ummay!!! Thank you for taking the extra step. Epic!!!!!
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September 2022 by Mr. M.
Very backhanded customer service. I went down the express line because I only have 9 items. The woman tells me to go to another line because I have wic vouchers to use and "it'll take too long" then tells me oh what a cute baby. Like thanx, for nothing... grab my 9 items off the belt and go back around. The next line tells me everything is just wrong that I picked out. And one of the items was Kefir. And for anybody out there who doesn't know what kefir is, it's a yogurt drink. Hence why it's in the yogurt isle at Publix and just about everywhere else. They say " no no no no ma'am this is milk. It says so on the front ' low fat milk' " yes that's essentially how you make some yogurt is with milk. But because she just had to pull the kefir out of my bag to show me that it had the word "milk" on the front she didn't even put it back in the bag. Didn't notice till I got home that it was gone. The drink wasn't that much but it was the fact she clearly cared more about pointing that out. Ide rather just rip these vouchers up and not eat then deal with people like her ever again. There are so many great people in customer service it's crazy but it's the 2% like these people that do make the team look bad.
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May 2022 by Ricardo “Zan the Meximan” Melendez -Trueba
When trying to find out how long will it take for the pharmacy to order my medicine, the tech got upset and hung up on me. I’ll stick to Kroger thanx.
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April 2022 by Katia Calero
They never have the medications ready, and everyone has an attitude. Very poor customer service.
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March 2022 by Christina Shriver Groff
Fail at the bakery. So upset over this cake. Management discounted but this is a sad looking cake! Colors are not vibrant and did not won’t yellow, Smooshed flowers, lettering messy and off center along with the flowers. Over all a horrible cake. I hope it is chocolate like I ordered. I am mad I have to present this cake to a friend. The “decorator” left so could not be fixed, and I do not have time for a remake. Can’t believe this is acceptable to give to a customer. I knew it was gonna be bad when the girl at the bakery handed me the cake with the icing on the box. The girl was also very rude and not helpful at all, seemed super annoyed by myself and another customer needing assistance