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June 2024 by Stephen Register
Do not go to this location if you have your social security disability check deposited into a direct express card, the ATM inside barely works half the time and the tellers inside are rude and inconsiderate and most of the times I've gone in I see them playing on their phones
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April 2024 by Sophia Markland
My experience was great. The representative was caring.
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April 2024 by Tamera Summers
Michael McIntosh was so helpful for me. I felt seen and heard. Thank you so much for the excellent service you gave me.
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April 2024 by Scott-Anthony Ray
This branch is wonderful! A representative, Michael, reached out and made sure I was doing well and wonderfully assisted me with some tough on the spot questions!
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March 2024 by destiney braswell
This is the worst location!! I went into take money out of my account. And the employee asked me where I get this kind of money from that was the first red flag then when I got home my whole account was on fraud hole I contacted the fraud department and they told me the branch put a whole on my account not us I don’t understand why cause I told the employee this is a settlement check that was already verified now my attorney office is asking me while they have to verify twice with the branch if we already did their giving you a hard time. Won’t go to this location again they racial profile you.
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December 2023 by Zynn Berry
Professional
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September 2023 by Kelsi Pynk
Horrible immediately placed me on holdWhen I went in the lady acted like I was inconveniencing her because I needed help I had my car towed and had gotten off from a night shift at 4 AM caught the bus to Atlanta and Walked Finally got my car and my card was blocked and I couldn’t get gas It seems every time I’m in an emergency situation there is a problem with my account I had to coast to get there an thankfully I did the customer service like had me talk with and reclaim the situation 7 times when I went in the branch and was not helped never updated the address got off at 4AM and couldn’t even get a burger and was hung on by the fraud department I can’t wait to speak with corporate west coast PNc was awesome the south is unprofessional and lacks empathy and this is why ppl don’t trust banks
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July 2023 by LM Touray
Completely incompetent.
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April 2023 by Dxzzy
Made a deposit for my dad yesterday and the customer service was great. Everyone I spoke to was very friendly and helpful.
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March 2023 by Mildred Rivers
Excellent Customer Service!PNC takes care of all my banking needs. Whether I stop in or go to the drive-through window, every time I am helped by LaTasha Ferguson, she is fast, efficient and professional but just as important if not more to me, she always seems happy, is extremely pleasant, and greets me with a big smile! You are lucky to have someone like her with outstanding customer service skills working for you!
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February 2023 by Anthony Thompson
Most of the people there do not have good customer service skills. I had monies fraudulently deducted from one of my checking accounts and I reported to the PNC Fraud, at first they refunded the money that was fraudulently deducted from my checking account, two weeks later, they denied my claim of fraud and is taking back the money that was refunded to my account. I have lost ALL confidence in this bank after being with them for years.
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December 2022 by Evan Morgan
I got in, had a very brief wait, conducted my business, then left. Staff was friendly and efficient, and finished my transaction quickly.
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October 2022 by A Brown
Vanessa went above and beyond for me today. She was patient kind and do her job with a smile. These reviews had me a little apprehensive, but it was not my experience . I'm very happy with the service I received .
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September 2022 by Dawon Mayfield
I have a business account at PNC Bank.This branch in Snellville ran by general manager Sheryl Gowens is very inconsistent!I was denied my business debit card using the same form of ID used to get a replacement months ago which was approved.Unfortunately I lost my wallet and all of my ID and needed to replace my card immediately.Not all but most of the staff seems to have an attitude problem and are not eager to help their clients.Out of curiosity I looked up the rating and it all made sense.If PNC cares anything about their name they will take action and either get Sheryl more training.. or just get rid of her all together! Every time I visit that branch there's a problem with her
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July 2022 by Brianna Harris
very kind team, listener thoroughly and helped with my issues quickly
