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March 2024 by Ian A.
Needed my tires replaced. Made an appointment for 8am. Arrived 8am and they had a few cars there they said they would handle it. Currently it's almost 3pm and they are still working on tire changing. I have never in my life had to wait this long to have tires changed. Terrible attitude from the customer service they do not care at all. Just keep stringing you along saying it's almost done every hour or so. Stay away from this place you'll be waiting all day for a 1 hour job and they will try to up charge you for other services while they are at it:
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February 2024 by Robert Hayes
I am fairly new to the area, but I have always been a customer of Pep Boys. The service was fast, along with a very helpful staff. Jake Jones., has been one of the best and consistent employees when it comes down to customer service and ensuring that the customer leaves with a smile and most importantly leaves safely without burning a hole in your pocket. For those reasons I will continue to give my consumership to this Pep Boys in specific.Thank you Jake Jones! Keep up the good work!!
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February 2024 by DaJuana
Super nice they checked my tire pressure and filled my tires quickly and easily.
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February 2024 by Beckett S.
Very slow service. Got the part size wrong so that took even longer for a very simple windshield wiper replacement
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January 2024 by William Rayford
Worst place to deal with. They leave on hold for hours. They lie to you about everything they say. The customer is a joke. I’ll never go to them again.
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January 2024 by E MARIC
Don't know how even rate this place. Schedule appointment for 4 new tires at 9 am. Waiting about hour, and guy coming to me and saying they don't have tires?????? One hour waiting and no tires, and they told me they have them always on the stock. No commeeentttt
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January 2024 by sarita favors
I just visited Pep Boys in Snellville, GA. Service manager Jake is AWESOME!! He had my car in and out in no time. The biggest benefit I received was the difference in price. I save $300 going to Pep Boys versus Stone Mountain Toyota. Not only that. Toyota claim my battery was bad. Jake has the service technician to check the battery and there is ABSOLUTELY nothing wrong with it. Thanks to Jake and his honest crew for taking care of ladies and not seeing $$$ signs we were coming.
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January 2024 by farid k.
Go to any other location. As I type this I've been waiting 3 hours for a headlight bulb replacement that I had an appointment for.
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December 2023 by Anissa W.
It would be great to also be able to enter 0 stars. Pep Boys fixed a thermostat issue on my 2016 Dodge and in less than 2 months had to fix it again, however it was under warranty. This was the SAME day that I took the vehicle for a tune-up. I picked up the 'completed' vehicle and the check engine came on and the vehicle began sputtering which NEITHER was occurring before they took possession of the vehicle. I took it back within 10 min and they advised they would check and correct the issue. After picking it up a second time, they said it was their error and that they did not do the fuel flush correctly. The next day, the vehicle began sputtering and cutting off as there is a problem with the fuel injectors which THEY caused. I have taken the car back - where it is now - and I refuse to accept ownership until they correct the issue. I also called 1-800-Pepboys and they opened a case and have to to get back to me . When I spoke with the Store Manager Jake and asked him for his Manager's information so that I can escalate he refused and told me to call the 1800pepboys number. At this point I am ready to connect with others who have had these experiences and possibly assess opening a class action lawsuit. Anyone who would like to discuss options for getting together for a class action please email me at
[email protected] .
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December 2023 by David Curry
Very professional from Jack to Steve and the Technician Dante. Would recommend this location to all, and will visit again.
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November 2023 by Rick Adams
Great service and very fast!!
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November 2023 by Birdayyy Ny!
Pep boys #108 2207 EAST MAIN STREET SNELLVILLE GA. If I could put 0 stars I WOULD ! The technician DANTE is rude and did not complete the job. I was ASSURED by the manager that my car was SAFE to drive just to get STRANDED on the side of the road ! I DO NOT RECOMMEND THIS FACILITY TO ANYONE! $1,400 down the drain.
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November 2023 by Lesia Brown
Everyone was really nice. They could not find anything wrong with my car and I believed them. I can't hear the noise anymore that I complained was coming from my car. I think they were very fair and I appreciate their opinion and service.
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November 2023 by Dylan Huynh
Please do not go to this location. I brought my car in to have it fixed but they broke it more in the process. They ended up towing it from their shop to another mechanic. The management of this location refuses to take responsibility for their mistake. Management was aware of their negligence but said it was “not their problem.” Please take time to research which shop you take your car too. There is a reason why they have such is terrible rating on here and less than 2 stars on yelp. All they want is money
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November 2023 by Loretta loretta
Customer service was excellent replaced my battery without any hassle, the fee inspection was suburb. The tires were installed timely. Thank you guys for the service provided.
